Alvin Agnes
Pre Post Sales Engineer at GENEW TECHNOLOGIES- Claim this Profile
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Bio
Experience
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GENEW TECHNOLOGIES
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China
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Telecommunications
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1 - 100 Employee
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Pre Post Sales Engineer
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Aug 2023 - Present
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Ericsson
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Sweden
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Telecommunications
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700 & Above Employee
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Site Supervisor
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Nov 2021 - Mar 2023
• Supervises Sub-contractor and inhouse teams (4 teams in total) • Monitor progress of new cell sites • Supports teams from installation of DCPP and Access equipment • Receive equipment deliveries for new sites • Integrate to Smart Network / Ericsson Network new sites • Troubleshoot alarms in existing sites • Create documentations for Acceptance test of customer • Update Implementation Manager regularly regarding the progress of teams • Supervises Sub-contractor and inhouse teams (4 teams in total) • Monitor progress of new cell sites • Supports teams from installation of DCPP and Access equipment • Receive equipment deliveries for new sites • Integrate to Smart Network / Ericsson Network new sites • Troubleshoot alarms in existing sites • Create documentations for Acceptance test of customer • Update Implementation Manager regularly regarding the progress of teams
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Infosys
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India
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IT Services and IT Consulting
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700 & Above Employee
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Information Technology Service Desk
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Feb 2021 - Sep 2021
• Manage users in Active Directory • Troubleshoot Office 365 issues • Troubleshoot basic network issues • Remotely installed printers • Troubleshoot Computer Hardware issues • Forward unresolved tickets to the appropriate team • Documents every issue in the Service Now Ticketing System • Manage users in Active Directory • Troubleshoot Office 365 issues • Troubleshoot basic network issues • Remotely installed printers • Troubleshoot Computer Hardware issues • Forward unresolved tickets to the appropriate team • Documents every issue in the Service Now Ticketing System
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QROI Limited
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Hong Kong
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Telecommunications
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1 - 100 Employee
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Site Engineer
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Oct 2019 - Jan 2021
Huawei – Globe Wired Project • Reading and implementing the Technical Site Survey Report • Installation of Huawei Core Switches (MA5800 Series, MA5600 Series) using Excel Script • Integration of core switches to Globe Network • Power tapping of core switches • Commissioning of core switches • Testing of the integrated switches and their ports(Speedtest and/or VOIP) • Troubleshoot with NOC regarding network issues such as high loss in selected ports and/or VOIP that is unable to make a call • Physical Acceptance Test • Documentation of everyday activities • Real time reporting • Audited and documented serial numbers of needed and installed equipment on the site • Handled budget and attendance of the whole team • Handled a team of 3 riggers Ericsson – Smart Wireless Project • Reading and implementing the Technical Site Survey Report • Installation of Ericsson 12Port,8Port and 4Port Antennas • Integration of radios (U900 and U2100) to Smart Wireless Network • Power tapping of said radios and antennas • Commissioning and decommissioning of radios and antennas • Physical Acceptance Test • Documentation of everyday activities • Real time reporting • Audited and documented serial numbers of needed and installed equipment on the site • Handled budget and attendance of the whole team Show less
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Desktop Engineer
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Apr 2019 - Jul 2019
• Resolved different computer hardware issues• Reimaged computers affected by ransomware• Helped in closing tickets• Audited system units for missing computer parts
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Intern
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Mar 2019 - Jul 2019
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical Support Representative
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Jan 2017 - Sep 2018
• Handles customer inquiries about Internet, TV and phone issues • Logs details about the call • Documents steps provided to resolve the issues • Dispatches technician to resolve physical issues about equipment • Handles customer inquiries about Internet, TV and phone issues • Logs details about the call • Documents steps provided to resolve the issues • Dispatches technician to resolve physical issues about equipment
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Sutherland Global Service Limited
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India
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Consumer Services
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700 & Above Employee
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Customer Service Representative
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Sep 2015 - Sep 2016
• Handles inquiries about orders • Track orders • Replaced missing or lost orders • Sends confirmation emails • Documents every call and steps taken • Handles inquiries about orders • Track orders • Replaced missing or lost orders • Sends confirmation emails • Documents every call and steps taken
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Education
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FEU Institute of Technology
Bachelor's degree, Computer Engineering -
FEU Institute of Technology
Bachelor's of Science in Computer Engineering, IT/Computer