Experience

GENEW TECHNOLOGIES

• China
• Telecommunications
• 1 - 100 Employee

• Pre Post Sales Engineer

  • Aug 2023 - Present



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Site Supervisor

  • Nov 2021 - Mar 2023

  • Supervises Sub-contractor and inhouse teams (4 teams in total) • Monitor progress of new cell sites • Supports teams from installation of DCPP and Access equipment • Receive equipment deliveries for new sites • Integrate to Smart Network / Ericsson Network new sites • Troubleshoot alarms in existing sites • Create documentations for Acceptance test of customer • Update Implementation Manager regularly regarding the progress of teams • Supervises Sub-contractor and inhouse teams (4 teams in total) • Monitor progress of new cell sites • Supports teams from installation of DCPP and Access equipment • Receive equipment deliveries for new sites • Integrate to Smart Network / Ericsson Network new sites • Troubleshoot alarms in existing sites • Create documentations for Acceptance test of customer • Update Implementation Manager regularly regarding the progress of teams



Infosys

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Service Desk

  • Feb 2021 - Sep 2021

  • Manage users in Active Directory • Troubleshoot Office 365 issues • Troubleshoot basic network issues • Remotely installed printers • Troubleshoot Computer Hardware issues • Forward unresolved tickets to the appropriate team • Documents every issue in the Service Now Ticketing System • Manage users in Active Directory • Troubleshoot Office 365 issues • Troubleshoot basic network issues • Remotely installed printers • Troubleshoot Computer Hardware issues • Forward unresolved tickets to the appropriate team • Documents every issue in the Service Now Ticketing System



QROI Limited

• Hong Kong
• Telecommunications
• 1 - 100 Employee

• Site Engineer

  • Oct 2019 - Jan 2021

  Huawei – Globe Wired Project • Reading and implementing the Technical Site Survey Report • Installation of Huawei Core Switches (MA5800 Series, MA5600 Series) using Excel Script • Integration of core switches to Globe Network • Power tapping of core switches • Commissioning of core switches • Testing of the integrated switches and their ports(Speedtest and/or VOIP) • Troubleshoot with NOC regarding network issues such as high loss in selected ports and/or VOIP that is unable to make a call • Physical Acceptance Test • Documentation of everyday activities • Real time reporting • Audited and documented serial numbers of needed and installed equipment on the site • Handled budget and attendance of the whole team • Handled a team of 3 riggers Ericsson – Smart Wireless Project • Reading and implementing the Technical Site Survey Report • Installation of Ericsson 12Port,8Port and 4Port Antennas • Integration of radios (U900 and U2100) to Smart Wireless Network • Power tapping of said radios and antennas • Commissioning and decommissioning of radios and antennas • Physical Acceptance Test • Documentation of everyday activities • Real time reporting • Audited and documented serial numbers of needed and installed equipment on the site • Handled budget and attendance of the whole team Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Desktop Engineer

  • Apr 2019 - Jul 2019

  • Resolved different computer hardware issues• Reimaged computers affected by ransomware• Helped in closing tickets• Audited system units for missing computer parts

• Intern

  • Mar 2019 - Jul 2019



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jan 2017 - Sep 2018

  • Handles customer inquiries about Internet, TV and phone issues • Logs details about the call • Documents steps provided to resolve the issues • Dispatches technician to resolve physical issues about equipment • Handles customer inquiries about Internet, TV and phone issues • Logs details about the call • Documents steps provided to resolve the issues • Dispatches technician to resolve physical issues about equipment



Sutherland Global Service Limited

• India
• Consumer Services
• 700 & Above Employee

• Customer Service Representative

  • Sep 2015 - Sep 2016

  • Handles inquiries about orders • Track orders • Replaced missing or lost orders • Sends confirmation emails • Documents every call and steps taken • Handles inquiries about orders • Track orders • Replaced missing or lost orders • Sends confirmation emails • Documents every call and steps taken