Alvaro Fernandez Campos

Campaign Specialist at Catalina Marketing Costa Rica
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Contact Information
us****@****om
(386) 825-5501
Location
San José, San Jose, Costa Rica, CR
Languages
  • English Native or bilingual proficiency
  • French Professional working proficiency
  • Spanish Native or bilingual proficiency
  • Japanese Elementary proficiency

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Credentials

  • Reanimación Cardiopulmonar R.C.P
    Multiprosa
    Feb, 2023
    - Oct, 2024
  • Taller Primeros Auxilios
    Multiprosa
    Oct, 2022
    - Oct, 2024
  • IT Security: Defense against the digital dark arts
    Coursera | Google
    Apr, 2022
    - Oct, 2024
  • System Administration and IT Infrastructure Services
    Coursera | Google
    Apr, 2022
    - Oct, 2024
  • SQL for Data Science
    Coursera
    Feb, 2022
    - Oct, 2024
  • Operating Systems and You: Becoming a Power User
    Coursera | Google
    Dec, 2021
    - Oct, 2024
  • Google Analytics for Power Users
    Google analytics
    Nov, 2021
    - Oct, 2024
  • Programming Foundations with JavaScript, HTML and CSS (with Honors)
    Duke University | Coursera
    Nov, 2021
    - Oct, 2024
  • COVID-19: How to put on and remove personal protective equipment (PPE)
    World Health Organization
    Feb, 2021
    - Oct, 2024
  • Standard precautions: Hand hygiene
    World Health Organization
    Feb, 2021
    - Oct, 2024
  • Evacuación en Caso de Emergencia
    Multiprosa
    Jan, 2021
    - Oct, 2024
  • Fundamentals of Digital Marketing
    Google Digital Garage
    Sep, 2020
    - Oct, 2024
  • Certificado de Aprobación de Curso de Idioma Japones Nivel VI
    Centro Cultural Japones
    May, 2019
    - Oct, 2024
  • Certificado de participación en el Certamen de Oratoria Idioma Japones
    Embajada del Japon en Costa Rica
    May, 2018
    - Oct, 2024
  • Diplôme d'études en langue française (DELF) B2
    Alianza Francesa de Costa Rica
    Oct, 2015
    - Oct, 2024
  • Le Certificat d’Etudes de Française Pratique 1. (CEFP1)
    Alianza Francesa de Costa Rica
    Jul, 2014
    - Oct, 2024
  • Enfoques Básicos del Pensamiento y la Política Liberal
    Instituto Libertad y Progreso
    May, 2011
    - Oct, 2024
  • Test of English for International Communication (TOEIC)
    Centro Cultural Costarricense Norteamericano
    Jun, 2010
    - Oct, 2024
  • Transitions (phase 2) English Now Program
    Centro Cultural Costarricense Norteamericano
    Aug, 2004
    - Oct, 2024
  • Teen’s English Program
    Centro Cultural Costarricense Norteamericano
    Jan, 2004
    - Oct, 2024

Experience

  • Catalina Marketing Costa Rica
    • Costa Rica
    • Advertising Services
    • 1 - 100 Employee
    • Campaign Specialist
      • Sep 2018 - Present

      The Campaign Specialist is responsible for end-to-end campaign execution, including setup, optimization, and delivery. This role is a critical member of a cross-functional team spanning Sales, Sales Support, Operations, and Analytics that ensures consistent high-quality delivery for our customers. The Campaign Specialist is an internal knowledge centre for his/her client(s) and their clients’ industry/category. The Campaign Specialist is responsible for end-to-end campaign execution, including setup, optimization, and delivery. This role is a critical member of a cross-functional team spanning Sales, Sales Support, Operations, and Analytics that ensures consistent high-quality delivery for our customers. The Campaign Specialist is an internal knowledge centre for his/her client(s) and their clients’ industry/category.

  • Cheetah Digital
    • United States
    • Marketing Services
    • 100 - 200 Employee
    • Senior Quality Assurance Specialist
      • May 2018 - Sep 2018

      Responsible for guaranteeing a level of quality for the end client, by Performing quality assurance and cross-checking the work of peers to ensure 100% accuracy.

    • Email Marketing Account Executive
      • May 2014 - May 2018

      Setting up, testing, and deploying our clients' HTML email marketing campaigns using the company's proprietary, web-based application. Interacting and supporting team members in the U.S., Canada Europe, and Asia on a daily basis. Creating audience segments for targeted e-mail campaigns. Creating and maintaining reports in Microsoft Excel

  • Amazon
    • Bangladesh
    • Advertising Services
    • 1 - 100 Employee
    • Customer Service Team Lead
      • Nov 2013 - May 2014

      Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counselling, training, and problem solving.

    • Seasonal Recruiter
      • Jul 2013 - Nov 2013

      Running job fairs and help with Orientation. Developing and execute recruiting plans. Network through industry contacts, association memberships, trade groups and employees. Coordinating and implementing college recruiting initiatives. Administrative duties and record keeping. Efficiently and effectively fill open positions. Research and recommend new sources for active and passive candidate recruiting. Utilize the Internet for recruitment.

    • Customer Service Tier II Agent
      • Sep 2012 - Jul 2013

      Guiding all representatives in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to customers. Give report and feedback to management about the level of performance of members of staff in the organization. Always available to assist team leaders to evaluate and scrutinize current performance trends. Keep track of contacts of clients and carries out mentoring on a personal level to further elevate and increase productivity.

    • Customer Service Agent
      • Sep 2011 - Sep 2012

      Correcting post-sale problems. Communicate with customers primarily via email and phone utilizing a variety of software tools to navigate customer accounts. Research and review customer policies. Communicate effective solutions.

  • Sykes Enterprises
    • United States
    • Industrial Machinery Manufacturing
    • 1 - 100 Employee
    • Customer Service Agent
      • Jan 2011 - Sep 2011

      Listen and respond to customers' inquiries on the telephone. Update records in databases and platforms. Meet established performance targets, which include customer service, productivity, and quality standards. Keep account information confidential and protect it from unauthorized use. To follow up on the customer's issue with outstanding customer service. Listen and respond to customers' inquiries on the telephone. Update records in databases and platforms. Meet established performance targets, which include customer service, productivity, and quality standards. Keep account information confidential and protect it from unauthorized use. To follow up on the customer's issue with outstanding customer service.

Education

  • Universidad Internacional de las Américas
    Bachelor's degree, International Relations and Affairs
    2020 - 2024
  • University of Rochester
    Interchange Program, Business Administration courses
    2010 - 2010
  • Colegio Santa Margarita
    High School Diploma, Bachelor in Middle Education
    2003 - 2008

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