Product Management Lead

• Jan 2023 - Present

- Collaborate with cross functional teams to develop and execute strategies to improve SLAs and KPIs- Work with senior leadership to define the product vision, strategy and road map- Managed and developed a team of product managers, providing guidance and support to help team members succeed in their roles

Mobility Help Desk Specialist

• Mar 2021 - Jan 2023

- Repair and diagnosis of over 300 Android and Apple devices per month- Assisted with Miradore MDM implementation and support for 500+ devices monthly- Maintained logistical matters in accordance with the companies supply chain needs- Disassembled damaged/broken cell phones, replaced and fixed LCD screens, charging ports, batteries, etc.- Provided comprehensive technical support for a diverse range of hardware, software, and operating systems across multiple mobile devices- Led the successful execution of an online e-commerce program, ensuring seamless operational flow and maximum customer satisfaction. Show less

Co Manager/Sr IT Support Specialist

• Aug 2020 - Nov 2021

- Investigated, troubleshoot and resolve application malfunctions and other problems. - Provided primary application and operating system support as well as workstation and peripherals hardware setup and maintenance - Managed operations of retail location, including customer service, inventory, reordering materials and personnel management. - Coordinated start-up operations of a new business location. - Served as brand ambassador, engaging with followers/clients/advocates across all social media platforms. Show less

Assistant Manager

• Jul 2015 - Feb 2020

- Trained store staff by reviewing and orienting new products with sales training - Maintained quality service by establishing and enforcing organization standards.- Reviewed staff job results and learning needs with store manager and district manager.- Promoted sales through demonstrations of merchandise and products to customers.

Sales Representative

• May 2014 - Jul 2015

- Presented product information and sales pitches to potential clients in a clear and concise manner- Managed a high-volume sales pipeline, ensuring timely and accurate communication with clients and prospects.

Cashier

• Sep 2013 - Jun 2014

- Process all customer transactions, tendering cash, credit and open account information according to policy. - Provide exceptional customer service including actively greeting customers. - Developed reputation as an efficient service provider with high levels of accuracy. - Process all customer transactions, tendering cash, credit and open account information according to policy. - Provide exceptional customer service including actively greeting customers. - Developed reputation as an efficient service provider with high levels of accuracy.

Crew Person

• Mar 2011 - Feb 2014

Gas Station Cashier

• Feb 2011 - Jul 2013

Promotions Leader

• Nov 2009 - Aug 2012

Shift Leader

• Feb 2007 - Dec 2009

Crew Member

• May 2006 - Feb 2007