Alva Aulia Zahra

Customer Relations Officer at ABC Cooking Studio
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta, Jakarta, Indonesia, ID

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Experience

    • Japan
    • Recreational Facilities
    • 100 - 200 Employee
    • Customer Relations Officer
      • Apr 2023 - Present

    • Studio Consultant
      • Nov 2022 - Present

    • Indonesia
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Customer Service Representative
      • Jul 2021 - Aug 2022

      Communicated effectively with 𝐜𝐨𝐥𝐥𝐞𝐚𝐠𝐮𝐞𝐬 and 𝐬𝐮𝐩𝐞𝐫𝐢𝐨𝐫𝐬. Helped to 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐫𝐞𝐭𝐮𝐫𝐧 𝐫𝐚𝐭𝐞𝐬 by providing excellent customer service at all times and prompt problem-solving. 𝐏𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 about facilities, programs, and other services. 𝐖𝐨𝐫𝐤𝐞𝐝 𝐰𝐢𝐭𝐡 𝐜𝐨𝐥𝐥𝐞𝐚𝐠𝐮𝐞𝐬 and 𝐭𝐞𝐚𝐦 to ensure a smooth workflow and productivity. 𝐑𝐞𝐦𝐚𝐢𝐧𝐞𝐝 𝐜𝐚𝐥𝐦 𝐚𝐧𝐝 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 during high-stress situations. Aimed to achieve complete 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧. Show less

  • Cream Fiction
    • Jakarta, Indonesia
    • Retail Sales Associate
      • Jun 2020 - Jun 2021

      𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐢𝐧𝐠 𝐬𝐚𝐥𝐞𝐬 based on targets. Built 𝐩𝐨𝐬𝐢𝐭𝐢𝐯𝐞 𝐫𝐚𝐩𝐩𝐨𝐫𝐭 with customers. 𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞 𝐚𝐧𝐝 𝐦𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐞𝐯𝐞𝐧𝐭𝐬 such as bazaar and music festival. 𝐅𝐨𝐥𝐥𝐨𝐰𝐞𝐝 𝐝𝐢𝐫𝐞𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐭𝐨𝐨𝐤 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞 when appropriate. Brought forth a genuine interest in food and beverages. 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐢𝐧𝐠 𝐬𝐚𝐥𝐞𝐬 based on targets. Built 𝐩𝐨𝐬𝐢𝐭𝐢𝐯𝐞 𝐫𝐚𝐩𝐩𝐨𝐫𝐭 with customers. 𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞 𝐚𝐧𝐝 𝐦𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐞𝐯𝐞𝐧𝐭𝐬 such as bazaar and music festival. 𝐅𝐨𝐥𝐥𝐨𝐰𝐞𝐝 𝐝𝐢𝐫𝐞𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐭𝐨𝐨𝐤 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞 when appropriate. Brought forth a genuine interest in food and beverages.

Education

  • SMA Negeri 67 Jakarta
    High School Diploma, Social Sciences
    2018 - 2021
  • Universitas Pelita Harapan
    Bachelor's degree, Communication, General
    2022 - 2025
  • MySkill
    Marketing/Marketing Management, General, Certified

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