Alun Hopkin
Team Leader at Nemo Personal Finance- Claim this Profile
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English -
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Welsh -
Topline Score
Bio
Craig Marshall
I have had the pleasure of working with Alun closely over the last 2 years as his line manager and am always impressed by his passion for his role and for Nemo. He accepts any challenge that I have presented him with and is always willing to learn something new. Alun has great stakeholder management skills and strives to give the best service to both internal and external customers. By always going that extra mile he has forged excellent relationships with our broker partners which has resulted in increased volumes for Nemo. His work ethic and relationship management skills cumulated in Nemo winning secured loan lender of the year in 2015. Alun would be an asset to any company that he works for.
Craig Marshall
I have had the pleasure of working with Alun closely over the last 2 years as his line manager and am always impressed by his passion for his role and for Nemo. He accepts any challenge that I have presented him with and is always willing to learn something new. Alun has great stakeholder management skills and strives to give the best service to both internal and external customers. By always going that extra mile he has forged excellent relationships with our broker partners which has resulted in increased volumes for Nemo. His work ethic and relationship management skills cumulated in Nemo winning secured loan lender of the year in 2015. Alun would be an asset to any company that he works for.
Craig Marshall
I have had the pleasure of working with Alun closely over the last 2 years as his line manager and am always impressed by his passion for his role and for Nemo. He accepts any challenge that I have presented him with and is always willing to learn something new. Alun has great stakeholder management skills and strives to give the best service to both internal and external customers. By always going that extra mile he has forged excellent relationships with our broker partners which has resulted in increased volumes for Nemo. His work ethic and relationship management skills cumulated in Nemo winning secured loan lender of the year in 2015. Alun would be an asset to any company that he works for.
Craig Marshall
I have had the pleasure of working with Alun closely over the last 2 years as his line manager and am always impressed by his passion for his role and for Nemo. He accepts any challenge that I have presented him with and is always willing to learn something new. Alun has great stakeholder management skills and strives to give the best service to both internal and external customers. By always going that extra mile he has forged excellent relationships with our broker partners which has resulted in increased volumes for Nemo. His work ethic and relationship management skills cumulated in Nemo winning secured loan lender of the year in 2015. Alun would be an asset to any company that he works for.
Experience
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Nemo Personal Finance
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United Kingdom
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Financial Services
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1 - 100 Employee
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Team Leader
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Feb 2014 - Present
• Manage department targets and service levels agreements, ensuring they are achieved or exceeded month on month.• Ensure KPI’s are measured & achieved in line with FCA regulation standards.• Develop & coach team members to ensure they are performing at their optimum levels.• Ensure all complaints are resolved efficiently and effectively in line with the companies’ complaints procedure & issue D&I redress when appropriate. • T&C Scheme (outcome testing) responsible for teams 1-2-1s, reviews and appraisals. Ensure all team members are mentored & coached in order to be competent within their roles.• Regularly lead the wholesale team during wholesale manager’s absence during migration & EMCD (over a 6month period) including peak business times “month end
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Senior Broker Liaison Officer
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Aug 2010 - Feb 2014
• Consistently exceeded KPI’s on cases completed whilst maintaining a high level of accuracy.• Mentored new starters to competency sign off. • Visited brokers to train & maintain strong business relationships.• Packaged referrals for underwriter sign off.
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Zurich Insurance Company Ltd
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Portugal
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Insurance
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1 - 100 Employee
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Insurance Sales Consultant (Home and Motor)
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Apr 2008 - Aug 2010
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Broker Liaison Officer
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Jan 2005 - Apr 2008
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Principality Building Society
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Financial Services
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700 & Above Employee
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Further Advances & Mortgage Service Centre
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Jun 1999 - Jan 2005
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Education
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1994 - 1996
Coleg Powys
GNVQ Leisure & Tourism, Advance -
1989 - 1994
Brecon High School
GCSE, 1xB & 9xC - C in Maths, English & Scienece
Community
