Luke Davis
Snr Product and Project Manager at Torchlight- Claim this Profile
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Bio
Henry Stroup
Luke is a collaborative problem solver and leader. I enjoyed working with Luke on complex service delivery initiatives where finding the right balance of stakeholder goals was not easy. He looks at opportunities and challenges from multiple points of views and is able to speak to both the technical and the process side in order to create effective solutions for our clients and their end customers.
Judilyn Hermida
Luke has been an inspirational manager, mentor and role model. In our 8 years at Agero together, we have worked side by side in many facets. His vast experience in project, program and product management made him an integral part of the business. Life at Agero hasn’t been the same without him. Luke knows how to bring the best out of his team, leading by example and energizing us to be better. He is always willing to lend a helping hand. He helps teams to find clarity in even the most chaotic scenarios. He is able to balance product requirements with a realistic view of delivery timelines. He is creative and always brings a fresh perspective to any situation. He can cleverly navigate a sticky situation and get the teams to align on strategy and execution. Luke is a motivational leader and any employer will be lucky to have him.
Henry Stroup
Luke is a collaborative problem solver and leader. I enjoyed working with Luke on complex service delivery initiatives where finding the right balance of stakeholder goals was not easy. He looks at opportunities and challenges from multiple points of views and is able to speak to both the technical and the process side in order to create effective solutions for our clients and their end customers.
Judilyn Hermida
Luke has been an inspirational manager, mentor and role model. In our 8 years at Agero together, we have worked side by side in many facets. His vast experience in project, program and product management made him an integral part of the business. Life at Agero hasn’t been the same without him. Luke knows how to bring the best out of his team, leading by example and energizing us to be better. He is always willing to lend a helping hand. He helps teams to find clarity in even the most chaotic scenarios. He is able to balance product requirements with a realistic view of delivery timelines. He is creative and always brings a fresh perspective to any situation. He can cleverly navigate a sticky situation and get the teams to align on strategy and execution. Luke is a motivational leader and any employer will be lucky to have him.
Henry Stroup
Luke is a collaborative problem solver and leader. I enjoyed working with Luke on complex service delivery initiatives where finding the right balance of stakeholder goals was not easy. He looks at opportunities and challenges from multiple points of views and is able to speak to both the technical and the process side in order to create effective solutions for our clients and their end customers.
Judilyn Hermida
Luke has been an inspirational manager, mentor and role model. In our 8 years at Agero together, we have worked side by side in many facets. His vast experience in project, program and product management made him an integral part of the business. Life at Agero hasn’t been the same without him. Luke knows how to bring the best out of his team, leading by example and energizing us to be better. He is always willing to lend a helping hand. He helps teams to find clarity in even the most chaotic scenarios. He is able to balance product requirements with a realistic view of delivery timelines. He is creative and always brings a fresh perspective to any situation. He can cleverly navigate a sticky situation and get the teams to align on strategy and execution. Luke is a motivational leader and any employer will be lucky to have him.
Henry Stroup
Luke is a collaborative problem solver and leader. I enjoyed working with Luke on complex service delivery initiatives where finding the right balance of stakeholder goals was not easy. He looks at opportunities and challenges from multiple points of views and is able to speak to both the technical and the process side in order to create effective solutions for our clients and their end customers.
Judilyn Hermida
Luke has been an inspirational manager, mentor and role model. In our 8 years at Agero together, we have worked side by side in many facets. His vast experience in project, program and product management made him an integral part of the business. Life at Agero hasn’t been the same without him. Luke knows how to bring the best out of his team, leading by example and energizing us to be better. He is always willing to lend a helping hand. He helps teams to find clarity in even the most chaotic scenarios. He is able to balance product requirements with a realistic view of delivery timelines. He is creative and always brings a fresh perspective to any situation. He can cleverly navigate a sticky situation and get the teams to align on strategy and execution. Luke is a motivational leader and any employer will be lucky to have him.
Credentials
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Certificate of Professional Achievement in Webmaster Technology
Northeastern University -
Certified SCRUM Master
SCRUM Alliance -
IITIL V3.0 certified
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Experience
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Torchlight
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United States
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Computer and Network Security
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1 - 100 Employee
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Snr Product and Project Manager
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Apr 2019 - Present
Torchlight is the first-of-its-kind technology platform that reduces the costs and complexities of modern caregiving -- a $38.2 billion challenge -- for families and employers in the US. With easy-to-use digital tools, expert advice, and personalized action plans, caregivers can now have the power to handle every challenge with confidence. Responsible for implementing the product roadmap: • Lead feature definition and implementation working closely with engineering and all stakeholders • Manage client integrations, working directly with client teams and internal teams • Led the internationalization of the product • Developed and manage a release management process that produces 20+ deployments per year • Led a reporting and analytics implementation moving from a few custom built reports to a cloud based EDW and fully fledged reporting capability Show less
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Agero, Inc.
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United States
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IT Services and IT Consulting
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700 & Above Employee
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VP, Product Management (Services Platform)
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Jun 2016 - Dec 2018
Agero provides roadside assistance, connected vehicle & claims management services to auto manufacturers, insurance carriers & drivers.Responsible for leading digital transformation, from an agent & phone based service to automated, data driven Omnichannel environment & enhancing customer experience. • Led definition of digital transformation within legacy business, with defined goal of reducing operating costs and improving customer satisfaction.• Productized client offerings with goal of improving client profitability• Enhanced customer journey, changing focus to use data as determining factor for managing the platform & business.• Moved company business process toward self-service & digital options, delivered 12% customer calls fully digitized through mobile, web and automated voice. Show less
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VP, PMO
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Mar 2014 - Jun 2016
Responsible for prioritization and management of work in a 200 person IT organization (onshore and offshore) covering custom CRM platforms, back office, mobile platforms, APIs and emerging products.• Established Project Management office of 20 project & program managers & business analysts• Defined & managed implementation of websites, iOS & Android apps for Connected Vehicle platform & real-time integration of mobile to core platform to a vehicle. • Defined, implemented & directed release cycles across 3 primary platforms & legacy platforms, & delivered 50+ releases per year Show less
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Director of Program Management
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Dec 2006 - Feb 2014
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Getconnected, Inc.
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Software Development
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1 - 100 Employee
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Director, Project Management
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Sep 2005 - Dec 2006
Getconnected was a leader in online transaction processing, providing front ends and deep platform integrations to enable orders to telecom, cable and wireless providers. Responsible for defining and delivering all software releases on time on a monthly release schedule on the core delivery platform and approximately 50 partner sites. Defined release scope, prioritized work based on resources and product strategy, defined projects, managed product roadmap / portfolio with Product VP and CEO. Show less
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Monster
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Brazil
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Computers and Electronics Manufacturing
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1 - 100 Employee
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VP, Business Analytics and Reporting
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Jan 2005 - Sep 2005
Responsible for internal- and external-facing reporting, corporate data warehouse, web analytics and business intelligence. Delivered key metrics to all internal groups and clients with a team of 20+ report writers, database engineers, business analysts, and software developers.
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VP, Information Systems
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Dec 2003 - Jan 2005
Staffed and managed a team of 25 developers in the Business Systems group on location in Prague, Czech Republic. Hired diverse technology resources and grew team 400% in a six month period.
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Director of Technology
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Jun 2001 - Dec 2003
Monstermoving provided rates, quotes and lead generation for mortgages, movers, storage and other services. Responsible for all technical implementations on Monstermoving.com, Moving.com, and 40+ private label websites. Directed a technical team of 12, setting project priorities and managing projects and sustaining engineering on a three week release cycle across a variety of platforms and technologies.
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About.com
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Site Guide
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Mar 1997 - Dec 2004
Created content for and managed all aspects of a top 10 About.com site. Created content for and managed all aspects of a top 10 About.com site.
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Getconnected
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Netherlands
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Professional Training and Coaching
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Executive Producer
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Sep 1999 - Jun 2001
Producer responsible for e-commerce and product management at leading online telecommunications consumer marketplace. Main focus on content, UI and functionality for an award winning site, from site launch through growth and maturation. Hired and grew several teams. Producer responsible for e-commerce and product management at leading online telecommunications consumer marketplace. Main focus on content, UI and functionality for an award winning site, from site launch through growth and maturation. Hired and grew several teams.
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MASCO
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1 - 100 Employee
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Manager, Contract Services
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Apr 1994 - Sep 1999
Developed and implemented multi-million dollar purchasing contracts for consortia of colleges and hospitals with a strong focus on travel contracts, including airline, hotel and agency, from concept and analysis through RFP, final negotiations and ongoing contract usage monitoring and compliance Developed and implemented multi-million dollar purchasing contracts for consortia of colleges and hospitals with a strong focus on travel contracts, including airline, hotel and agency, from concept and analysis through RFP, final negotiations and ongoing contract usage monitoring and compliance
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Education
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1988 - 1991
University of Sussex
BA Hons, Sociology -
2015 - 2015
General Assembly
Product Management
Community
