Experience

CosTek, LLC

• United States
• Telecommunications
• 1 - 100 Employee

• President | Owner

  • Jul 2015 - Present

  Consulting and Project Management for Telecom Carriers, Operators and Enterprise | Information Technology Solutions & Consulting Telecommunications Infrastructure Design, Implementation & Analysis | Telecom Management Services (TMaaS) | Telecommunications Expense Management | Cabling Solutions | SaaS Development Consulting and Project Management for Telecom Carriers, Operators and Enterprise | Information Technology Solutions & Consulting Telecommunications Infrastructure Design, Implementation & Analysis | Telecom Management Services (TMaaS) | Telecommunications Expense Management | Cabling Solutions | SaaS Development



RioTel

• United States
• Telecommunications
• 1 - 100 Employee

• Director, Client Services

  • Jul 2013 - Jul 2015

  Telecommunications engineering consulting for service providers and enterprise companies. Department Director: Engineering & Operation Services, Project Management, Provisioning. Expense Management, TL9000 QMS, Telecommunications Solutions Assessments, RFP & Contract Award Negotiations, Performance Metrics Definition & Reporting, SOW and Process Definition, Carrier Relations, Business Cases.

• Client Services Manager

  • Jun 2006 - Jul 2015

  Telecommunications engineering consulting for service providers and enterprise companies. Department Manager: Engineering & Operation Services, Project Management, Provisioning. Expense Management, Telecommunications Solutions Assessments



Cellular XL Associates d/b/a MegaGate Broadband (CLEC/IXC)

• Operations Manager

  • Aug 2002 - Jun 2006

  Operations Manager: Network Operations, Customer Service, Network Design, Network Provisioning and Implementation. System Support & Analysis. Vender Performance Management, Collocation, Facilities & Interconnection Management Operations Manager: Network Operations, Customer Service, Network Design, Network Provisioning and Implementation. System Support & Analysis. Vender Performance Management, Collocation, Facilities & Interconnection Management



Cellular XL Associates d/b/a Cellular One

• Customer Service Assistant Manager - Technical Support

  • May 1996 - 2002

  Call Center, Wireless Technical Support, Customer Retention, Advanced Systems Analysis, Voice Mail & Enhanced Calling Features Support. Hardware & Equipment Support Call Center, Wireless Technical Support, Customer Retention, Advanced Systems Analysis, Voice Mail & Enhanced Calling Features Support. Hardware & Equipment Support