Althea Stacie Jones
Inside Sales Representative at Strategic Products and Services (SPS)- Claim this Profile
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Bio
Stephanie Echols, MBA
Stacie is an "A" team player. She is flexible and can take the lead on maintenance sales opportunities or provide outstanding support (quotes, analysis, etc). Stacie is great at addressing potential obstacles and uses her network to resolve issues and get results. When she is working directly with customers you know they are in great hands. Stacie has coached and mentored a lot of associates. She is professional and has the discipline and dedication that enables her to contribute to any organizations success.
Darryl Elliot
Althea worked within my organization for more than 5 years. She is a detailed and highly focused performer. She thrives on contributing to her team and having an impact in a measurable way. She consistently recieved commendations from her clients and manager.
Stephanie Echols, MBA
Stacie is an "A" team player. She is flexible and can take the lead on maintenance sales opportunities or provide outstanding support (quotes, analysis, etc). Stacie is great at addressing potential obstacles and uses her network to resolve issues and get results. When she is working directly with customers you know they are in great hands. Stacie has coached and mentored a lot of associates. She is professional and has the discipline and dedication that enables her to contribute to any organizations success.
Darryl Elliot
Althea worked within my organization for more than 5 years. She is a detailed and highly focused performer. She thrives on contributing to her team and having an impact in a measurable way. She consistently recieved commendations from her clients and manager.
Stephanie Echols, MBA
Stacie is an "A" team player. She is flexible and can take the lead on maintenance sales opportunities or provide outstanding support (quotes, analysis, etc). Stacie is great at addressing potential obstacles and uses her network to resolve issues and get results. When she is working directly with customers you know they are in great hands. Stacie has coached and mentored a lot of associates. She is professional and has the discipline and dedication that enables her to contribute to any organizations success.
Darryl Elliot
Althea worked within my organization for more than 5 years. She is a detailed and highly focused performer. She thrives on contributing to her team and having an impact in a measurable way. She consistently recieved commendations from her clients and manager.
Stephanie Echols, MBA
Stacie is an "A" team player. She is flexible and can take the lead on maintenance sales opportunities or provide outstanding support (quotes, analysis, etc). Stacie is great at addressing potential obstacles and uses her network to resolve issues and get results. When she is working directly with customers you know they are in great hands. Stacie has coached and mentored a lot of associates. She is professional and has the discipline and dedication that enables her to contribute to any organizations success.
Darryl Elliot
Althea worked within my organization for more than 5 years. She is a detailed and highly focused performer. She thrives on contributing to her team and having an impact in a measurable way. She consistently recieved commendations from her clients and manager.
Experience
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Strategic Products and Services (SPS)
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Inside Sales Representative
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Aug 2010 - Present
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Inside Sales Representative
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Jun 2009 - Sep 2010
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Avaya
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Faciliation manager
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Mar 1998 - Dec 2008
Responsible for supporting Account Executives with configuration of maintenance / service plan quotes for various large telecommunications systems. Provided analysis for appropriate plan selection, coordinated finalization of agreements and completed processing for Account Executive compensation and commencement of corporate billing. Additional responsibilities included, but not limited to, the following:Managed over 900 accountsAssisted with “closure” of maintenance / service plans; contacted clients, provided benefits, revised offer term(s) based on client needs and budget constraints, as necessaryHandled inquiries regarding contract terms and coverageSupported a team of 10 associates to meet / exceed annual million dollar revenue quotaProvided coaching and training on a variety services, equipment and sales techniquesIP certification on several large telecommunications systems,Provided tracking of completed contracts, anticipated compensation and associated revenue Show less
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Telesales Manager
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Sep 2002 - Oct 2004
Responsible for managing a team of 16 associates responsible for inbound / outbound sales activities. Provided team with on-going coaching, on job training and contact assistance, as necessary. Additional responsibilities included, but not limited to, the following:Conducted contact observations and provided coaching and feedbackManaged team schedules, coordinated leave and submitted payrollTracked individual and team sales results and submitted compensation documentationDocumented and provided quarterly / annual performance reviewsProvided training and coaching for sales attempts and closing skillsDocumented process flows, and associated scripts, for a variety of call types, including but not limited to, opening a call, closing a sale, overcoming objections, etc.Managed team conflicts to resolutionCoordinated transition of employees and associated documentation, as a result of corporation change of ownership. Show less
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Expanets
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Telecommunications
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1 - 100 Employee
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Account Executive
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Mar 1998 - Sep 2002
Supported major account customers with all telecommunications needs. Established rapport with client contacts and provided assistance on a wide range of subject areas. Additional responsibilities included, but not limited to, the following: Provided “single point of contact” support and handled inbound and outbound calls from major customers / corporations Provided complete customer support for billing inquires, contract questions, service coverage, etc. Assistance clients with location moves, new equipment selection, coordination of installation and changes to services Promoted products and up sold as appropriate; not only met, but exceeded annual sales objective with final annual results of 178% Certified on a variety of products and services, including Partner, Legend and Magix Definty Show less
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Education
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1997 - 1997
Brewster Technical School 1997
Customer Service Skills -
1997 - 1997
Fred D Learey Technical Center
Customer Service
Community
