Alroy Dias

Head of Operations at Actuate Microlearning
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN

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Credentials

  • Responsive Web Design
    freeCodeCamp
    Jun, 2021
    - Sep, 2024
  • Fundamentals of Digital Marketing
    Google Digital Garage
    May, 2021
    - Sep, 2024

Experience

  • Actuate Microlearning
    • India
    • E-learning
    • 1 - 100 Employee
    • Head of Operations
      • Sep 2021 - Present

      Helping L&D and HR Heads generate a demonstrable ROI on their eLearning/ Microlearning investment.

    • Customer Success Manager
      • Sep 2021 - Present

  • Ally's Digital Garage
    • India
    • Design Services
    • Digital Marketing Specialist
      • Apr 2021 - Oct 2021

      Digitalize Your Business in cost-effective solution Digitalize Your Business in cost-effective solution

  • FitnessForce Club Management Software
    • Account Manager
      • Oct 2017 - Apr 2021

      * Onboarding * Technical Support * Retentions * Upselling * Training new clients on the CRM * Building relationships with customers * Testing mobile and software applications. * Onboarding * Technical Support * Retentions * Upselling * Training new clients on the CRM * Building relationships with customers * Testing mobile and software applications.

  • Cybrserv
    • Information Technology & Services
    • Manager Quality
      • Aug 2012 - Aug 2017

      * Evaluating recorded calls for quality purposes. * Managing team performance. * Designing parameters for monitoring purposes. * Maintaining and providing appropriate feedback on the evaluated calls. * Evaluating recorded calls for quality purposes. * Managing team performance. * Designing parameters for monitoring purposes. * Maintaining and providing appropriate feedback on the evaluated calls.

  • TECH MAHINDRA BPO LIMITED
    • India
    • 200 - 300 Employee
    • Customer Financial Advisor
      • Jun 2008 - Sep 2009

      * Handle customer inquiries, complaints, billing questions and payment extension/service requests. * Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. * Upselling * Retentions * Handle customer inquiries, complaints, billing questions and payment extension/service requests. * Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. * Upselling * Retentions

  • Ibm Daksh Services India Private Limited.
    • India
    • Appliances, Electrical, and Electronics Manufacturing
    • Customer Service Representative
      • Aug 2006 - Jun 2008

      * Handle customer inquiries, complaints, upselling bank accounts. * Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. * Handle customer inquiries, complaints, upselling bank accounts. * Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Education

  • St Andrews College of Arts Science & Commerce St Domnic Road Bandra West Mumbai 400 050
    Higher Secondary Education, Business/Commerce, General
    2002 - 2004

Community

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