Software Engineer

• Mar 2021 - Present

Associate Software Engineer

• Jul 2019 - Mar 2021

Desktop Support Administrator

• Sep 2013 - Aug 2019

- Provide hands on support to business critical end-users- Enforce desktop standards and security- Handle end user support request via a hotline- Assist in the training of helpdesk personnel and other technicians- Respond to incidents in a timely manner to minimize impact to the users- Install and configure applications- Provide Tier 2 and 3 IT support for end-user computing devices- Respond to incidents and requests within a ticketing system, providing resolution within a complex,- fast-paced business environment- Deploy and troubleshoot end user computing devices including laptops, desktops, printers, and wireless devices- Install, configure, and troubleshoot supported operating systems, Microsoft Office, Adobe Creative Suite, and Internet browsers- Configure and support remote users including VPN client and connectivity- Provide customer training on systems and technology to users and, as needed, prepare and distribute instructional documentation to users- Comply with and support ITIL change-incident-problem management processes and work instructions- Troubleshoot incidents and fulfill requests in accordance with departmental standards- Adhere to Desktop processes, procedures, policies, and job aids- Interact with business end-users, Service Desk, engineering, IT Information Security, technology stack- management, vendors and technology providers- Staff walk-up support kiosk- Handle projects assigned by management- Work independently on day-to-day operations- Perform related work as assigned- JAMF CASPER Remote, Imaging, and Administration. Show less

Lead IT Field Technician

• Aug 2010 - Sep 2013

• Responsible for training and professional development of new hires • Monitor quality of work performed by technicians • Operate as point of escalation for technicians • Assist supervisor in day to day running of the borough • Responsible for compilation of tech route • Approve multiple parts order • Monitor tickets and assets using BMC Remedy Action Request System • Service PC and MAC desktops & laptops • Diagnose, troubleshoot and repair Mac and PC hardware & software • Troubleshoot and repair Laser Printers (HP, Lexmark etc.) • Install and troubleshoot Mac OSX (Tiger, Leopard, Snow Leopard Lion & Mountain Lion) • Install and troubleshoot Windows Operating Systems (XP, Vista, 7, 8) • Image Hard Drives using Norton Ghost and Disk Utility • Configure LAN and WAN networks (WEP, WPAx, and SSID), TCP/IP diagnostics • Perform warranty repairs for: DELL, APPLE, HP, LENOVO, and LEXMARK etc. • Repair or replace hardware components for MAC, PC and Printer (Motherboard, Memory, Hard-drive etc.) Show less

Banker Teller/Customer Service Representative

• Nov 2008 - Dec 2009

• Handle transactions and answer customer queries • Decipher customer needs and offer the best solution based on proper company policies • Effectively communicate ideas, suggestions and answers • Refer customers to people who specialize with the type of problem or query they present • Complete complex money-related transactions • Offer upgrades and new banking services or products • Handle transactions and answer customer queries • Decipher customer needs and offer the best solution based on proper company policies • Effectively communicate ideas, suggestions and answers • Refer customers to people who specialize with the type of problem or query they present • Complete complex money-related transactions • Offer upgrades and new banking services or products