Experience

Voyage Tours International

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Excursion Department Manager

  • May 2019 - Present

  - Ensure smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum tours revenue in order to meet or exceed the revenue target - Handling FIT, MICE bookings and special requests - Preparing quotes for partners - Quality control and customer care (handling complaints and special requests) - Achieving marketing financial targets for brochures and collateral printing - Ensuring brochures and collaterals are complying with brand standards - Processing requests and tours bookings, confirming reservations, ensuring special handling of repeated and VIP guests - Handling of correspondence – letters and appeals from suppliers and partners, internal requests - Liaising with freelancers and searching new partners - Training hotel guides on the latest tours promotions and booking terms and conditions. Product knowledge assessments - Expedia and Viator - Conducting site inspections in order to ensure that high level experience is provided on tours - Review daily bookings, follow up tentative bookings, update reservation status, prepare daily reports - Review no-shows and canceled reservations, process charges and cross-charges with suppliers Show less



InterContinental Fujairah Resort

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Kids and Teens Club Manager/Departmental Trainer (preopening)

  • Apr 2017 - Apr 2019

  The key responsibilities as the Kids Club Manager: - Consistently offer professional, friendly and engaging service - Plan ahead and prepare for activities according to the activity calendar - Creating and reviewing all SOP’s, Risk Assessments, Policies and Procedures and Health Guidelines, ensure adhering all during operational time accordingly - Being in charge of department in HOD absence - Attending morning briefings, record minutes of meetings, delivering the highlights within department - Preparing weekly schedules - Responsible to maintain the attendance and leave balances employees, overtime and undertime recording, attendance posting in Civil Soft - Handle guest`s complaints, correspondence with guests and suppliers - Incident reporting in timely manner - Ensure all billing, finance and cross charges are complete following company standards - Actively promote and encourage participation of guests and club members in activities and events - Staying abreast of changes in the curriculum and put these into practice - Deliver on staff development and familiarize them with the best practice related to Childcare - Maintain stock of items required through conducting inventories and ordering new stock - Maintain stock of the Retail Area – requisitions and placing orders, dealing with suppliers and searching for new ones, cash purchase, filling collateral documentation, displaying, Retail inventory, Daily Cashier Credit Card and Cash reports, Daily and Monthly Financial Reports - Managing Babysitting Service in resort – from training staff on SOPs and Policies to billing and filling monthly financial reports. - Supervising all colleagues who are responsible for children attending the Kids Club, ensuring safety and security at all times - Ensure all areas are clean and well maintained, dealing with Engineering Team and contractors - Creating VIK experience – Kids Passport and Mascot development, implementing in all Resort Areas Show less