Experience

Bolder Group
• Mexico
• Business Consulting and Services
• 1 - 100 Employee
• Office Manager

  • Nov 2020 - Present


Resorts World Sentosa

• Hospitality
• 700 & Above Employee

• Compliance Assistant Manager

  • Jan 2019 - Jul 2020

   Ensure processes and procedures are in line with regulatory requirements.  Identifying potential areas of vulnerability and risk, then develop steps / policies to reduce the risk. Making sure that compliance procedures, systems and controls are up-to-date and effective. Investigating and responding to cases of non-compliance and complaints. Complete monthly and quarterly regulatory reports. Responsible to develop, initiate, maintain and revise policies and procedures for the operation of the compliance program and its related activities to prevent Money Laundering and Terrorism Financing. Monitor and coordinate compliance activities of department. Update SOPs and briefing slides to keep the department abreast regulatory changes and updates. Represent the department at internal and external meetings. Show less

• Cage Assistant Manager

  • Jan 2013 - Dec 2018

   Manage all cage supervisors and cashiers, prepare working schedules, conduct briefing and assigning specific duties. Oversee and manage and all monetary transactions at the cage Ensure daily transactions, balancing of cash and financial instruments are accurate Maintain accountability of cash, chips, credit and documentation in the cage  Ensure excellent customer service is provided to patrons. Handle and resolve customer complaints and feedback

• Cage Supervisor

  • Jan 2010 - Dec 2012

   Supervise all Senior Cashiers and Cashiers. Adhere to security and audit procedures. Handle customer complaints and feedback.  Assist customers with transactions such as cash, casino chips and coins. Maintain control of the account form, currency, cash, chips and credit chips, documents and record pertaining to cage operation. Control the Cage Vault during the assigned shift. Exchange cash for chips or ticket voucher via internal system. Examine checks for identification and endorsement on promotions and customer incentives.  Assist the Cage Assistant Manager with day to day operations, provide training to new cashiers/supervisors. Show less

• Cage Cashier

  • Oct 2009 - Dec 2009

   Handle cash and chip payouts at the cage. Provide good customer service



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Banking Officer

  • Sep 2007 - Feb 2008

   Managing the filing and maintenance of the Confidential Files  Daily updates of the database  Merging of scanned files and Data Conversion  Managing the filing and maintenance of the Confidential Files  Daily updates of the database  Merging of scanned files and Data Conversion



Dental Network Company

• Office Supervisor

  • Mar 2002 - May 2007

   Plans, organize and supervise department office and administrative support functions.  Establish work schedules and methods for assigned staff.  Research, compile and analyze data for variety of project.  Assist in handling incoming calls and answers queries  Handle complaints relating to client requirements in a timely and efficient  Plans, organize and supervise department office and administrative support functions.  Establish work schedules and methods for assigned staff.  Research, compile and analyze data for variety of project.  Assist in handling incoming calls and answers queries  Handle complaints relating to client requirements in a timely and efficient



Philippine Survey and Research Center (PSRC)

• Philippines
• Market Research
• 1 - 100 Employee

• Data Processor

  • May 2000 - Feb 2002

   Input and edit data from Survey Form to Survey System (SS5-Dbase)  Prepare edited and merged data from encoders.  Receive plaque of recognition as company’s Best Encoder for the year 2001  Maintain computerized collection and tracking of relevant data  Lead, guide and train new encoders to the computer system  Prepare List of Codes from Survey Form by identifying its categories  Input and edit data from Survey Form to Survey System (SS5-Dbase)  Prepare edited and merged data from encoders.  Receive plaque of recognition as company’s Best Encoder for the year 2001  Maintain computerized collection and tracking of relevant data  Lead, guide and train new encoders to the computer system  Prepare List of Codes from Survey Form by identifying its categories



Land Bank of the Philippines

• Philippines
• Banking
• 200 - 300 Employee

• Banking Officer

  • Jun 1999 - Mar 2000

   Input and edit data from the new accounts  Assist in handling incoming calls and queries  Reconciles and balance the Deposit and Withdrawal Slips  Maintain computerized collection and tracking of relevant data  Input and edit data from the new accounts  Assist in handling incoming calls and queries  Reconciles and balance the Deposit and Withdrawal Slips  Maintain computerized collection and tracking of relevant data