Experience

Audi Ahmedabad
• India
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• General Manager Service

  • May 2022 - Present

Audi Surat
• General Manager Service

  • Mar 2020 - May 2022


Audi Ahmedabad, Surat, Vadodara and Rajkot

• Senior Quality Manager

  • Oct 2012 - Mar 2020

  October 12 – Till Date with Audi Gujarat as Quality Manager Accountabilities:  Daily Quality Compliance of processes and finished product of After-Sales to end user.  Looking after training management of after-sales (Technical & Non Technical).  Auditing various departments for proper implementation of dealer standards.  Arranging and carrying out Chauffeur trainings to customers & Corporates.  Arranging and carrying out Orientation for new employees on Brand and… Show more October 12 – Till Date with Audi Gujarat as Quality Manager Accountabilities:  Daily Quality Compliance of processes and finished product of After-Sales to end user.  Looking after training management of after-sales (Technical & Non Technical).  Auditing various departments for proper implementation of dealer standards.  Arranging and carrying out Chauffeur trainings to customers & Corporates.  Arranging and carrying out Orientation for new employees on Brand and Processes and soft skills.  Tracking and successful implementation of Processes and clearing Mystery Shopping Carried out by Manufacturer.  Repeat Repair tracking and action plan implementation.  Total follow up on TQM (Total Quality Management). Major Highlights:  Provided efficient link between Front Office and Workshop for proper flow of quality product to customers.  Superior handling of Quality Profile with logics and customer centric approach.  Proper implementation of standards and processes through team work.  Laying out CSS & Quality targets and achieving within stipulated time frame.  Passing out all 4 Mystery Shopping’s of manufacturer in tenure of one year through constant process and quality level implementation.  Reducing Repeat Repairs from 54% to phenomenal 2.9% through improvement in processes, constant quality check and customer education trainings to various staff members. Show less October 12 – Till Date with Audi Gujarat as Quality Manager Accountabilities:  Daily Quality Compliance of processes and finished product of After-Sales to end user.  Looking after training management of after-sales (Technical & Non Technical).  Auditing various departments for proper implementation of dealer standards.  Arranging and carrying out Chauffeur trainings to customers & Corporates.  Arranging and carrying out Orientation for new employees on Brand and… Show more October 12 – Till Date with Audi Gujarat as Quality Manager Accountabilities:  Daily Quality Compliance of processes and finished product of After-Sales to end user.  Looking after training management of after-sales (Technical & Non Technical).  Auditing various departments for proper implementation of dealer standards.  Arranging and carrying out Chauffeur trainings to customers & Corporates.  Arranging and carrying out Orientation for new employees on Brand and Processes and soft skills.  Tracking and successful implementation of Processes and clearing Mystery Shopping Carried out by Manufacturer.  Repeat Repair tracking and action plan implementation.  Total follow up on TQM (Total Quality Management). Major Highlights:  Provided efficient link between Front Office and Workshop for proper flow of quality product to customers.  Superior handling of Quality Profile with logics and customer centric approach.  Proper implementation of standards and processes through team work.  Laying out CSS & Quality targets and achieving within stipulated time frame.  Passing out all 4 Mystery Shopping’s of manufacturer in tenure of one year through constant process and quality level implementation.  Reducing Repeat Repairs from 54% to phenomenal 2.9% through improvement in processes, constant quality check and customer education trainings to various staff members. Show less



Audi Gujarat

• Quality Manager

  • Oct 2012 - Mar 2020

  Accountabilities:  Daily Quality Compliance of processes and finished product of After-Sales to end user.  Looking after training management of after-sales (Technical & Non Technical).  Auditing various departments for proper implementation of dealer standards.  Arranging and carrying out Chauffeur trainings to customers & Corporates.  Arranging and carrying out Orientation for new employees on Brand and Processes and soft skills.  Tracking and successful implementation… Show more Accountabilities:  Daily Quality Compliance of processes and finished product of After-Sales to end user.  Looking after training management of after-sales (Technical & Non Technical).  Auditing various departments for proper implementation of dealer standards.  Arranging and carrying out Chauffeur trainings to customers & Corporates.  Arranging and carrying out Orientation for new employees on Brand and Processes and soft skills.  Tracking and successful implementation of Processes and clearing Mystery Shopping Carried out by Manufacturer.  Repeat Repair tracking and action plan implementation.  Total follow up on TQM (Total Quality Management). Major Highlights:  Provided efficient link between Front Office and Workshop for proper flow of quality product to customers.  Superior handling of Quality Profile with logics and customer centric approach.  Proper implementation of standards and processes through team work.  Laying out CSS & Quality targets and achieving within stipulated time frame.  Passing out all 4 Mystery Shopping’s of manufacturer in tenure of one year through constant process and quality level implementation.  Reducing Repeat Repairs from 54% to phenomenal 2.9% through improvement in processes, constant quality check and customer education training's to various staff members. Show less Accountabilities:  Daily Quality Compliance of processes and finished product of After-Sales to end user.  Looking after training management of after-sales (Technical & Non Technical).  Auditing various departments for proper implementation of dealer standards.  Arranging and carrying out Chauffeur trainings to customers & Corporates.  Arranging and carrying out Orientation for new employees on Brand and Processes and soft skills.  Tracking and successful implementation… Show more Accountabilities:  Daily Quality Compliance of processes and finished product of After-Sales to end user.  Looking after training management of after-sales (Technical & Non Technical).  Auditing various departments for proper implementation of dealer standards.  Arranging and carrying out Chauffeur trainings to customers & Corporates.  Arranging and carrying out Orientation for new employees on Brand and Processes and soft skills.  Tracking and successful implementation of Processes and clearing Mystery Shopping Carried out by Manufacturer.  Repeat Repair tracking and action plan implementation.  Total follow up on TQM (Total Quality Management). Major Highlights:  Provided efficient link between Front Office and Workshop for proper flow of quality product to customers.  Superior handling of Quality Profile with logics and customer centric approach.  Proper implementation of standards and processes through team work.  Laying out CSS & Quality targets and achieving within stipulated time frame.  Passing out all 4 Mystery Shopping’s of manufacturer in tenure of one year through constant process and quality level implementation.  Reducing Repeat Repairs from 54% to phenomenal 2.9% through improvement in processes, constant quality check and customer education training's to various staff members. Show less



Mercedes-Benz India - Cama Motors

• Manager - Customer Care & Allied Services

  • Mar 2003 - Apr 2010

  Accountabilities:  Looked after the Customer Care operations of Mercedes Benz dealership for Gujarat & Rajasthan regions. Major Highlights:  Provided an effective link between the after-sales, principals and customers to logically resolve their concerns swiftly.  Marking of CSI targets and achieving the same through constant follow ups with different departments.  An internal ISO Certified Auditor of Tuv.. – Auditing Sales Department for ISO… Show more Accountabilities:  Looked after the Customer Care operations of Mercedes Benz dealership for Gujarat & Rajasthan regions. Major Highlights:  Provided an effective link between the after-sales, principals and customers to logically resolve their concerns swiftly.  Marking of CSI targets and achieving the same through constant follow ups with different departments.  An internal ISO Certified Auditor of Tuv.. – Auditing Sales Department for ISO Certification.  Successfully managed customer care department as the Loyalty & Goodwill Centre.  Provided trainings at Dealership as well as at Mercedes-Benz on Customer Care Ethics, soft skill and customer’s preferences.  Independently monitored customer complaints in coordination with Principals – Daimler Chrysler India Pvt Ltd. Show less Accountabilities:  Looked after the Customer Care operations of Mercedes Benz dealership for Gujarat & Rajasthan regions. Major Highlights:  Provided an effective link between the after-sales, principals and customers to logically resolve their concerns swiftly.  Marking of CSI targets and achieving the same through constant follow ups with different departments.  An internal ISO Certified Auditor of Tuv.. – Auditing Sales Department for ISO… Show more Accountabilities:  Looked after the Customer Care operations of Mercedes Benz dealership for Gujarat & Rajasthan regions. Major Highlights:  Provided an effective link between the after-sales, principals and customers to logically resolve their concerns swiftly.  Marking of CSI targets and achieving the same through constant follow ups with different departments.  An internal ISO Certified Auditor of Tuv.. – Auditing Sales Department for ISO Certification.  Successfully managed customer care department as the Loyalty & Goodwill Centre.  Provided trainings at Dealership as well as at Mercedes-Benz on Customer Care Ethics, soft skill and customer’s preferences.  Independently monitored customer complaints in coordination with Principals – Daimler Chrysler India Pvt Ltd. Show less