Experience

GMMCO Ltd

• India
• Machinery Manufacturing
• 700 & Above Employee

• Regional Service Manager

  • Apr 2023 - Present



Escorts Kubota Limited

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Area Service Manager

  • Jan 2021 - May 2022

  Handling team size of 06 service engineers • Ensuring customer satisfaction • Annual Business Planning for Service, Parts, Service Agreements, etc • Ensuring service marketing thru the dealership by understanding customer demands • Supporting Dealer Development Cell operations for Chandigarh- Job includes Identification of Need of dealership establishment. • Service Business Plan review with dealers on a Quarterly/ Monthly/ Weekly basis • Measure the Performance of each team member, in terms of target achievements, and productivity, thru monthly review. • Analysis of the Market for a scope of Service Marketing & selling AMC to new customers • Dealer expansion plans for effective service coverage. • Service and Parts Audits, • Customer Satisfaction Audits • Monitoring and ensuring dealer viability. • Making detailed monthly plans for the revival of inactive dealerships by improving monthly sales & service operations • Setting & achieving of Primary, Secondary Targets and managing service & sales against budget measures. • Improving sales thru service. • Accountable for entire strategy planning for achieving secondary business & achievement of Primary Target. • Monitor and co-ordinate activities with service team, sales & marketing, account and the manufacturing dept. to settle the pending issues of dealership like pending warranty claims, product problems, legal issues and critical customer complaints etc. • Training & development of team members on soft skills/management skills & tech skills. Skills: Service Levels · Sales Strategy · Key Performance Indicators · Services Sales · People Development · Customer Service Management · Strategic Planning · Coaching · Sales & Marketing · Customer Loyalty · Teamwork · Team Leadership · Customer Contact · Executive Management · Problem Solving · Intercultural Skills Show less



Vectra Advanced Engineeering Private Limited

• India
• Appliances, Electrical, and Electronics Manufacturing

• Assistant Manager

  • Apr 2018 - Jan 2021

  • Responsible for Service, Customer handling, Customer satisfaction, Spares Sales, Lube Sales, After-sale Service, Dealer handling, Dealer development, After Sale Service of Skid Steer loader Vectra Heman-175 for PAN India. • Product range includes a wide range of Skid Steer Loader and various attachments-Backhoe, Pallet Fork, Earth Auger, Industrial Grapple, Ripper tooth, Combination Bucket, and Sweeper Collector, for various applications. • Responsible for planning, coordinating & deputing Service Engineers for the various types of services to be provided to the customer. • Make ensure customer satisfaction and make good relations with them. • Develop and implement systems to record, file, and store information pertaining to client inquiries. • Take all necessary actions to resolve customer complaints in the shortest. • Projection and analysis of long-term spare parts requirements. • Provide Service Engineer Training & Operators Technical training. • Selling Parts and Lube of the Skid Steer Loader to existing clients as well as acquiring new clients. • Coach and Guide dealer Staff & review customer retention. • Self-Responsible for Planning Daily, Weekly, and Monthly activities. • Track dealer customer handling process to ensure the least customer complaints/least vehicle downtime. • Plan Parts consumption, target, and facilitate achievement. • Monitor Service engineers & dealers in pan India. Develop network, CIS, and Customer Satisfaction Index. • Managing the supply chain function entailing supply planning, logistic operations, customer service (order-to-invoice, customer relationship, service strategy), and master data. • Set & Manage Pro-active Service Engineering support across PAN INDIA for Maintenance of equipment and troubleshooting. • Receive and review feedback from customers and follow up to ensure customer satisfaction. Show less



Sharjah General Contracting Company LLC

• United Arab Emirates
• Construction
• 1 - 100 Employee

• Mechanical Engineer

  • Apr 2015 - Jul 2016

  • Responsible for Service, Customer Handling, Customer satisfaction, Spares Sales, Lube Sales, After-sale Service, Dealer Handling, Dealer Development, Channel Sales, After Sale Service of Escorts Construction Equipment for Chandigarh, Punjab, Haryana, Himachal Pradesh. • Product: Hydra- PNC, HPNC, Backhoe Loader, Compactors, Crane, Excavators, Grader, Baby Roller, etc. • Develop and implement systems to record, file, and store information pertaining to client inquiries. • Take all necessary actions to resolve customer complaints in the shortest. • Projection and analysis of long-term spare parts requirements. • Provide Service Engineer Training & Operators Technical Training. • Selling Parts and Lube of the Escorts Construction Equipment to the existing customer as well as acquiring a new customers through dealer/distributor networks. • Coach and Guide dealer Staff & review customer retention. • Develop network, CIS, and Customer Satisfaction Index. • Track dealer customer handling process to ensure the least customer complaints/least vehicle downtime. • Plan Parts consumption, target, and facilitate achievement. • Monitor Service Engineer & dealers in Chandigarh, Punjab, Haryana, Himanchal Pradesh region • Managing the supply chain function entailing supply planning, logistic operations, and customer service (order-to-invoice, customer relationship, service strategy) through dealers. • Receive and review feedback from customers and follow up to ensure customer satisfaction Show less



G .D .Hi -Tech Industries. Faridabad

• Faridabad Area, India

• Mechanical Engineer

  • Nov 2013 - Feb 2015

   Handling all types of Machine First and Second Stage area in building process.  Managing Machine set ups based on Uniformity.  Size change & preventive/ down maintenance.  Handling new types of size which comes for the Development.  Log book maintain and down time record.  Monthly report of shop floor for audit purpose on QA basis.  Follow SPC Chart According to QA process  Wait Study of all components and sizes.  Receive and revert on market complaints  Handling all types of Machine First and Second Stage area in building process.  Managing Machine set ups based on Uniformity.  Size change & preventive/ down maintenance.  Handling new types of size which comes for the Development.  Log book maintain and down time record.  Monthly report of shop floor for audit purpose on QA basis.  Follow SPC Chart According to QA process  Wait Study of all components and sizes.  Receive and revert on market complaints



JK Tyre & Industries Ltd.

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Mechanical Engineer

  • Nov 2011 - Oct 2012

  Quality Planning, Inventory Management and Coordination between all shifts are basic role. Measuring all parameter related with safety in process to minimize accidents / Injuries. Measuring all parameters related with quality and technology, develop measure and checks around the all shifts with regular basis on documentation Quality Planning, Inventory Management and Coordination between all shifts are basic role. Measuring all parameter related with safety in process to minimize accidents / Injuries. Measuring all parameters related with quality and technology, develop measure and checks around the all shifts with regular basis on documentation



DIesel loco modernization works

• Patiala, Punjab, India

• 6 Month Indusrial during B.tech last Sem.

  • Jun 2010 - Dec 2010