Experience

Manta Air

• Maldives
• Airlines and Aviation
• 100 - 200 Employee

• Manager Ground Operation

  • Aug 2021 - Present



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Airport Services Manager

  • Oct 2013 - Apr 2021

  • Manage and ensure safe, efficient and timely airport operation in order that Qatar Airways’ image, reputation and customer service levels are maintained and enhanced to the highest standards. • Ensure that overall operations meet the organisational set policies and procedures and satisfy local and international safety and security standards and confirm with aviation regulatory requirements. Carry out and participate in operational compliance audits at stations to ensure the departmental performance indicators are met. • Achieve ground handling performance and safety targets set through regular liaison with the management of handling agents and other service suppliers in order to identify problem areas and find solutions. • Ensure all administrative tasks, claim settlements and general correspondence are executed in an accurate and time manner. • Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures. Manage station effectively on various operational issues (disruptions, diversions, incidents, accidents etc) on a need basis. • Perform personnel administration for direct reports including selection, training, performance appraisals, employee development etc. • Train, implement and monitor safety policies and practices for employees and / or oversee compliance by service providers. • Prepare annual budget of the airport operation. • Ensure financial controls, accountability standards, procedures and records are in place and adhered to as per the laid down financial policies and procedures. Show less



Airlines Operators Committee

• Maldives

• Vice Chairman

  • Jan 2017 - Apr 2019

  Airline Operators Committee Male' Maldives Maldives Airline Operators Committee in short AOC is established in accordance with IATA, AHM 020 and wishes to pose itself as a common platform for discussion and assistance to all the airlines The Vision, Mission ,Objective was set . The purpose of the AOC was directed to provide opportunities for dialogue, education, advancement and improvement of all aspects of the airport operations through meetings, seminars, communications, publications. The Goal for 2017-19 for the AOC was set. It provided opportunities for dialogue and improvement of all aspects of the airport operations through communications by means of briefings, publications, web site, meetings and other programs. The idea for the Terminal expansion at all the powerful forums and also to facilitate Airport. All means of communication such as website, debriefing, minutes and monthly meetings etc. And Increase the involvement and participation of the members. The Other Ideas which was activated during the tenure • Duration of the Present Committee . • Involving the Deputies of Each Airlines in AOC . • Directory for the AOC . • Bringing new non-Airline organisation as Associate Members to increase the strength of the AOC in all terms. • To take up CSR activity. • To have Platform with Disaster Management • To participate to all the Meeting, Seminars, Knowledge session and Get-together this will enhance AOC appearance. • Achievements • AOC was invited by all the major Meetings events in City organized by the Chamber of Commerce ,Developments Authority, Consulates and Trade Organization . • FAM trip for the Foreign airports was initiated Show less



Kenya Airways

• Airlines and Aviation
• 700 & Above Employee

• Station Manager

  • Aug 2012 - Oct 2013

   Meet and exceed company’s benchmarks as per KPIs/SPIs on DASHBOARD  Proper budgeting, cost and budget control  Customer feedback through quarterly consumer survey  As accountable manager ensure that the standards of safety and security are communicated to all station staff, GHA and all other service providers and are adhered to at all times. Interpret and monitor safety standards, regulations and security awareness  Ensure that customer service is delivered to a high standard that meets every customers needs and expectation  Manage station costs in line with the budget and implement all cost saving initiatives as determined and communicated  Support and develop a high performance team capable of achieving results by meeting the set benchmarks with minimum supervision  Represent KQ at AOC meetings to address airport facilitation issues and represented at airport management meetings.  As the accountable manager, ensure corrective action is taken based on audit findings and/or risk assessment  Established staffing levels within the airport station staff, selected and trained airport personnel, developed technical skills and evaluated their performances  Encouraged airport station staff to do their jobs as efficient as possible; ensured all employees in the department follow policies, procedures and regulations of airport functions and processes Show less



Japan Airlines

• Japan
• Airlines and Aviation
• 700 & Above Employee

• Manager Flight Operation and Traffic

  • Apr 2001 - Aug 2012

  •Working as Manager-Flight Operations/Traffic at Delhi managing flight handling which includes Arrival/Departure operation, customer service, Baggage, Ramp Services and Catering. •Managing the Operations services as flight dispatcher approved by JCAB (Japan Civil Aviation Bureau) •Managing co-ordination with associated sections to ensure highest standards of service delivery are offered to customers. •Having all leadership qualities, capabilities & skills for effective management, I develop, lead, motivate and coach my juniors by communicating and taking feedback by utilizing best available resources. Train and instruct the new recruits at the airport on various aspects of the ground handling duties. •Responsible for liaison with all governmental/non-governmental agencies, sections and regulatory bodies for necessary approvals and coordination. •Looking after IT function and system integration, interface with service providers with linkage to airline systems. •Competent in Crisis management and use of efficiently available resources & manpower to achieve maximum output with special references to AOGs (aircraft on Ground), flight diversions pertaining to operational, medical or cases related to Special passengers etc. •Updating AIRPORT/SECURITY & OPERATIONS MANUALS and incorporate the new procedures & conducting the internal workshops for updating staff teams on the implemented procedures. •Responsible for AIRPORT SURVEYS for choosing the suitable and enroute alternate airports in case of diversion of flight due to operational/non-operational reasons. •Assessing employees training needs and training programs, analyze the staff evaluation on customer service. •Plan BUDGET for IT/ADMINISTRATION & share responsibility in Vendor & Revenue Management. •Responsible for ground handling, permissions for various non-schedule and government flights of Japan Airlines to Africa, ISC, Gulf regions. •Analyzing the customer complaints, grievances and taking corrective measures. Show less



All Nippon Airways

• Japan
• Airlines and Aviation
• 700 & Above Employee

• Senior Supervisor Passenger Traffic and Operation

  • Sep 1996 - Mar 2001

  - Successfully launched the international operations as start-up team. - Supervise all customer service staff involved in the different areas - check in, flight closeouts, boarding, arrivals, load control etc keeping punctuality and security as the top priority. - Consistently achieved the monthly and primary targets for the regions assigned. - Instilled the sense of accountability amongst staff to ensure high performance and returns. - Established performance driven efficiency and cost control measures through process improvements by setting specific goals to achieve division KPI’s. - Proficiently trained employees on implementing and monitoring safety policies and practices. - Effectively coordinate with officials from Airport Authorities, Air Traffic, Customs and Immigration etc for the smooth day-to-day operation of our flights. Show less



Aircon Airspares & Services Pvt. Ltd

• India
• Airlines and Aviation
• 1 - 100 Employee

• Manager

  • Sep 1991 - Sep 1996