Digital Marketing Executive

• Sep 2022 - Present

Digital Marketing Specialist

• Jan 2019 - Present

Digital Marketing Executive

• Jan 2021 - Apr 2021

- Manage content distribution across social media platforms. - Create and Execute Social Media Ads. - Monitor Social Media platforms monetization. - Create simple graphic design posts. - Created a website to show the company video content, which increased overall monthly profit by 3% and growing. - Manage content distribution across social media platforms. - Create and Execute Social Media Ads. - Monitor Social Media platforms monetization. - Create simple graphic design posts. - Created a website to show the company video content, which increased overall monthly profit by 3% and growing.

GPS Production Coordinator

• Dec 2012 - Aug 2014

- Lead production team in providing required service to their assigned line of business ensuring achievement of agreed specifications, service levels and timelines. - Guarantee delivery of projects according to specification by regularly monitoring project requirements, planning and managing production in close collaboration with other managers. - Ensure team adherence to department guidelines, compliance regulations, policies and procedures through constant communication and regular implementation/monitoring of initiatives including but not limited to coaching, training, employee development and process review. - Support a performance-driven environment by driving the team to consistently deliver work of high quality by providing reports, feedback on delivery, output and quality. - Analyze and use staff reports to assess production workflow, achievement of timelines and delivery output, determine trends to reinforce or correct, as necessary. - Manage operational and technical issues encountered, and work with Quality members to ensure correction and prevention. - Consistently seek to achieve and raise the set quality benchmark. - Implement identified corrective and preventive action items. - Monitor and improve production metrics through analysis of reports and execution/application of process improvement initiatives to ensure stakeholder satisfaction. - Develop professional and harmonious relationships with GPS (Global Publishing Services) stakeholders through constant, personal communication aimed at obtaining a clear understanding of the business objectives and context of their project requirements. - Effectively manage stakeholder communication through professional and timely responses to questions, concerns and escalations. - Liaise with work stream/technical subject matter experts on matters of delivery, whenever necessary. - Manages the performance of the assigned production team, ensuring the quality of work. Show less

Technical Leader

• Jul 2008 - May 2012

- Technical Focal point for Microsoft (stakeholder) to resolve any emerging issues, or escalations. - Knowledge, and policy owner for our internal departments (Training – Quality Monitoring – Operations).- Prepare reports for upper management including analysis highlighting the root cause and ways to resolve, and prevention recommendations. - Report to Microsoft (stakeholder) any emerging technical issues, and Voice of Customer (VOC) through weekly conference calls. - Provide new ideas to improve product, customer satisfaction, quality of service and reduce cost. - Provide ongoing training sessions for all support agents based on the monthly report analysis. - Create monthly skill verification tests to evaluate the staff.- Provide daily briefing sessions to all staff highlighting any updates and/or emerging issues.- Maintain ISO documents, and update them as needed. Show less

Technical Support Agent

• Jul 2007 - Jul 2008

- Deliver service and support to end-users using and operating automated call distribution phone software.- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms- Diagnose and resolve technical hardware and software issues involving internet connectivity.- Research required information using available resources;- Follow standard processes and procedures;- Identify and escalate priority issues per Client specifications.- Accurately process and record call transactions using a computer and designated tracking software.- Follow up and make scheduled call backs to customers where necessary. Show less

Technical Support Specialist

• Feb 2006 - Jun 2007

- installing and configuring computer hardware, software, systems, networks, printers and scanners - monitoring and maintaining computer systems and networks - troubleshooting system and network problems and diagnosing and solving hardware or software faults - providing support, including procedural documentation and relevant reports - testing and evaluating new technology - installing and configuring computer hardware, software, systems, networks, printers and scanners - monitoring and maintaining computer systems and networks - troubleshooting system and network problems and diagnosing and solving hardware or software faults - providing support, including procedural documentation and relevant reports - testing and evaluating new technology

CSR

• Sep 2005 - Dec 2005

Answer inbound client calls, reply to their inquiries and resolve any issues. Answer inbound client calls, reply to their inquiries and resolve any issues.