Experience

ProCare Transportation and Language Services

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• IT Analyst

  • Oct 2016 - Present

  Tampa/St. Petersburg, Florida Area I serve internal clients by solving technical problems across the entire spectrum of software and hardware. From servers to desktops, to mobile devices.



NMS

• United States
• Consumer Services
• 200 - 300 Employee

• Client Management

  • Apr 2014 - Oct 2016

  Anchorage, AK Provides end user support for hardware, applications, and printers via telephone, remote desktop and in person, while also configuring and deploying enterprise wide services (anti-virus, Windows update, network printers). Responsible for researching, quoting and purchasing; as well as processing RMA requests, shipping and receiving devices, and deploying new devices.



TekMate LLC

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Desktop Support Technician

  • 2008 - Apr 2014

  NANA Management Services Provides end user support for hardware, applications, and printers via telephone, remote desktop and in person, while also configuring and deploying enterprise wide services (anti-virus, Windows update, network printers). Responsible for researching, quoting and purchasing; as well as processing RMA requests, shipping and receiving devices, and deploying new devices.



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support

  • Aug 2005 - Nov 2008

  ConocoPhillips Kuparuk Field Sole on-site provider of end user hardware and software support for the entire Kuparuk oil filed, including drilling rigs, processing facilities and administrative offices. Assisted onsite network and server administrator as necessary with server hardware installation and movement, also assisted process technicians with hardware installation at remote sites as necessary.



The Alaska Mac Store

• Mac Service Technician

  • Dec 2003 - Aug 2005

  Anchorage, Alaska Repaired consumer Apple branded hardware including desktop and laptop computers and iPods, also assisted customers with using and configuring Apple and third-party software and devices. Performed complex hardware repairs including those on CRTs, laptops and all-in-one desktops.



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Helpdesk Technician

  • Jan 2000 - Dec 2003

  Dallas, TX Provided second level phone support for Microsoft Windows and Office products as well as Apple MacOS. Also supported proprietary applications for clients as required by contract. Supported multiple clients worldwide including SafeCo , Yum! Brands Inc. and the Canadian Brodcasting Corporation.