Experience

iOCO Network Solutions - Proudly EOH
• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee
• National SLA Manager

  • Oct 2020 - Present


EOH MS Services a division of EOH Mthombo Pty Ltd

• Deployment Manager

  • Aug 2014 - Sep 2022

  Performance Requirements/Item: • Running with New Projects that includes the following • Managing and leading the project team. • Recruiting project staff and consultants • Managing project deliverables in line with the project plan • Recording and managing project issues • Escalating if necessary • Resolving cross-functional issues at project level. • Managing project scope and change control • Monitoring project progress and performance. • Providing status reports to the project sponsor. • Managing project training within the defined budget. • Liaises with, and updates progress to, management • Managing project evaluation and dissemination activities • Financial Project Tracker updates • ISO Audit • Documents are up to date according to ISO Audit requirements • Processes are up to date • Review of documents every 6 Months • Review Process and Procedures for Audit • Reports on Call Management Show less



EOH

• Vietnam
• IT Services and IT Consulting
• 1 - 100 Employee

• Contract Account Administrator

  • Feb 2014 - Jun 2015

  Performance Requirements/Item:• Review of Contract Document• General office administration work on the Account • Review Process and Procedures for Audit • Reports on Call Management• Minutes

• Operational Service Manager for IDO and Resource Management

  • Nov 2012 - Jan 2014

  Performance Requirements/Item:• RM Coordination in respect to • a) New Hires• b) Resignations• c) Movements of resources• - Additions• - Subtraction• Assist in the following• WSP Coordination and submission• Training Coordination and submission• Learnership and Internship Document Coordination• Outputs/CategoryBest People (Professional Ethics)Attract the Best peopleTrain, Develop, Support the Best PeopleRetain our best peoplePerformance Requirements/Item:• To be customer Centric in all activities• To deliver above expectations TemplatesOutputs/CategoryPartner for Life(Customers, Partners, Suppliers)Performance Requirements/Item:• To Deliver Reports that show the Dynamics of the MSPS - Operations Resources (BEE, M/F, Location)• Coordinate the implementation of the WFA and Skills Matrix Exercises - Perform Checks from the respective submissions for consistency and consolidationOutputs/CategoryRight First Time(Performance objectives)SalesProject ManagementBusiness ExecutionShared ServicesPerformance Requirements/Item:• Business Review Submission from all the various teams / divisions with Resource and Transition Management• To ensure RM remains Audit compliant with their process and procedures• Co-ordinate the return submissions from the Divisional managers /Outputs/CategorySustainable transformation(Process Compliance / Documentation)Understand and Manage diversityBe the top rated company in terms of BEE Show less



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Operational Service Manager for Desktop Support

  • Sep 2004 - Oct 2012

  Performance Requirements/Item:• RM Coordination in respect to • a) New Hires• b) Resignations• c) Movements of resources• - Additions• - Subtraction• Assist in the following• WSP Coordination and submission• Training Coordination and submission• Learnership and Internship Document Coordination• Outputs/CategoryBest People (Professional Ethics)Attract the Best peopleTrain, Develop, Support the Best PeopleRetain our best peoplePerformance Requirements/Item:• To be customer Centric in all activities• To deliver above expectations TemplatesOutputs/CategoryPartner for Life(Customers, Partners, Suppliers)Performance Requirements/Item:• To Deliver Reports that show the Dynamics of the MSPS - Operations Resources (BEE, M/F, Location)• Coordinate the implementation of the WFA and Skills Matrix Exercises - Perform Checks from the respective submissions for consistency and consolidationOutputs/CategoryRight First Time(Performance objectives)SalesProject ManagementBusiness ExecutionShared ServicesPerformance Requirements/Item:• Business Review Submission from all the various teams / divisions with Resource and Transition Management• To ensure RM remains Audit compliant with their process and procedures• Co-ordinate the return submissions from the Divisional managers /Outputs/CategorySustainable transformation(Process Compliance / Documentation)Understand and Manage diversityBe the top rated company in terms of BEE Show less

• Operational Service Manager

  • Sep 2004 - Oct 2012

  Function Responsibility:• Full responsibility and accountability to the DSS Segment/Operations Manager for all HR related activities of yourself and the team on the contract/site to which you have been assigned.• Responsible and Accountable to the Process Manager for all process alignment of the contract /site that you are assigned.• You will be required to perform HR related tasks for the other IO Segment Managers. This will be to assist ion the Management of onsite Desktop Support and Service Delivery resources.• Actively contribute to the success of the shared services model within Desktop environment• Continued interaction with Account Executives, Operations Management, Service Delivery Management and other Segment Managers.• Develop and maintain an insight into all Desktop client's organization business needs and processes as per contractual requirements/obligations to ensure delivery of all operational services / requirements• Implementation of SIS standard methodologies, Desktop Services operational policies, standards and processes and procedures including the optimization of said processes and procedures.• Ensure appropriate escalation procedures are followed as required• Review and recommend enhancements to the Desktop Services portfolio as required• Understand the variance between internal trends & market trends and recommend possible service improvements to improve / enhance delivery.Operational Responsibility• Full responsibility and accountability for all aspects of contract service requirements and delivery regarding the Desktop Service Offerings in conjunction with the relevant Operational Managers and Segments within a particular area• Ensure own and staff's adherence to respective contract/sites Operational Manuals, ISO processes/procedures and Change control mechanisms. Ensure business adherence to Siemens standards and methodology are applied at all times. Show less

• Service Coordinator

  • Sep 2004 - Sep 2012

  Communication:effective planning, management and controlling of all End User Support on-site• Effective planning, manage and controlling of Operational Managers and resources.• Understanding the importance & sensitivity of confidential information within the office and management meetings• Coordinate important information between SIS, Customer, & Other Stakeholders as required• Liaising with Internal & External contact points as per operational requirements• Ensure that the appropriate escalation procedures are followed• Attending queries where applicable, Leave, Timesheets, admin related tasks, etc• Organization• Coordinating Segment Managers Diary entries as requested• Organizing & assisting of actions and activities for the Segment managers. Also applicable to the Operational Service Manager at Segment request• Assisting IO Staff with General queries that relate to administrational activities• Assisting and coordinating Travel arrangements - Local & International for END USER SUPPORT Resources.• Perform all training bookings and arrangements for End User Support Resources• Participate in ad hoc projects when required• Analysis of calls and Problem Management• Manage and feedback on team's performance via monthly management report/s (Weekly/Monthly operational meetings with Agenda's, Minutes and attendance registers are to be maintained and attach to• required monthly reports)Documentation• Play a secondary role for process coordination/adherence & population in Live link. QA at a high level of OSM submissions • as per Segment instruction• Responsible for ensuring assistance with ISO9000, Financial & Company policy Show less