Experience

Hardie's Fresh Foods

• United States
• Wholesale
• 100 - 200 Employee

• National Account Manager

  • Apr 2012 - Present



Third Coast Fresh

• Program Sales

  • Aug 2011 - Apr 2012

  Maintain and develop business Work closely with purchasing and operations to make sure customer's needs are met. Visit customers on a consistent basis Communicate marketing/ sales information via email Provide customers with product usage history, prices, account statement etc. upon request Assist customers as needed. I have participated in farmer's markets, chef's tables, catering fairs, etc. Maintain and develop business Work closely with purchasing and operations to make sure customer's needs are met. Visit customers on a consistent basis Communicate marketing/ sales information via email Provide customers with product usage history, prices, account statement etc. upon request Assist customers as needed. I have participated in farmer's markets, chef's tables, catering fairs, etc.



Third Coast Fresh

• Customer Service Manager

  • Jan 2006 - Aug 2011

  Responsible for recruiting, training and supervising 6+ exceptional customer service reps. Making sure that all daily tasks are executed accurately.Train new customer service representatives and make sure current representatives are up to date on procedures and knowledge.Create schedules weekly. Keeping overtime zero to minimum hours.Conduct monthly meetings. Targeting improvement of team and customer satisfaction.Handle difficult customer issues. Provided customer with the best solutions to issues at hand. Evaluate employee quarterly. Addressed opportunities and assisted in improving team.Developed manual for customer service procedures, resulting in standardized operations. Show less

• Customer Service Representative

  • Mar 2001 - Dec 2005

  Entered orders with high accuracyAssisted customers with concerns and questionsAnswered high volume calls