Experience

Bakersfield Community Healthcare

• Hospitals and Health Care
• 1 - 100 Employee

• Service Coordinator

  • Nov 2015 - Present

  1315 Boughton Drive Bakersfield, Ca. 93308 I am the specialist that serves as the primary contact for all external and internal referrals and requests for information regarding hospice services. Evaluate status of referred to make appropriate staff assignment. Work directly with Admit Nurse, RN, MSW, SC and/or Community Educator to schedule first visit within established guidelines. Follow all referrals until an outcome of admit or decline of service. Use customer service skills to build relationship with all referral sources to… Show more I am the specialist that serves as the primary contact for all external and internal referrals and requests for information regarding hospice services. Evaluate status of referred to make appropriate staff assignment. Work directly with Admit Nurse, RN, MSW, SC and/or Community Educator to schedule first visit within established guidelines. Follow all referrals until an outcome of admit or decline of service. Use customer service skills to build relationship with all referral sources to increase number of patient referrals. Show less



LifeCare Sloutions

• Customer Service Manager

  • Oct 2007 - Nov 2015

  4308 Resnik Court Ste. 205 Customer Service Representative 2007-2014 Customer Service Manager 2014-2015 Oversee all aspects of Customer Service functions. Supervise staff of 30 with direct responsibilities to assure compliance within service model. Provide daily leadership to my team with effective communication in regards to daily operations. Oversee that all metrics of operation are met, and Service Center is functioning efficiently and effective. LifeCare’s operation in Bakersfield remains the call center… Show more Customer Service Representative 2007-2014 Customer Service Manager 2014-2015 Oversee all aspects of Customer Service functions. Supervise staff of 30 with direct responsibilities to assure compliance within service model. Provide daily leadership to my team with effective communication in regards to daily operations. Oversee that all metrics of operation are met, and Service Center is functioning efficiently and effective. LifeCare’s operation in Bakersfield remains the call center for Central Coast and areas within Central California. Multi-tasking, critical thinking and innovative mindset was a daily demand to successfully support operations and secure managing heavy phones, and high intake volume. Responsible for assuring our processes were effective and proven success with maintaining quality control over all orders to secure revenue. Monitor successes, challenges and implement action plans as needed. Utilize reports to identify trends through payer aging, cash, to include additional specialty reports. Assist with sales strategies and maintain relationships within community, to include maintaining contracted business relations. Show less



Lincare Medical Equipment

• Customer Service Representative

  • Oct 1999 - Oct 2007

  4300 Stine Rd. Bakersfield, Ca. 93304 Customer Service Representative 1999-2002 Customer Service Supervisor 2002-2007 Oversee all aspects of customer service functions, to include high phone volume, process orders from inception of phone call to completion. Network with referral sources to include local sales team to assure satisfactory service levels are maintained and cultivate relationships. Assist without ageing and suspense. Management of CMN/RX - letters of medical justification. Knowledgeable of contracts, all… Show more Customer Service Representative 1999-2002 Customer Service Supervisor 2002-2007 Oversee all aspects of customer service functions, to include high phone volume, process orders from inception of phone call to completion. Network with referral sources to include local sales team to assure satisfactory service levels are maintained and cultivate relationships. Assist without ageing and suspense. Management of CMN/RX - letters of medical justification. Knowledgeable of contracts, all insurances to include Medicare and Medi-cal requirements. Supervise provide daily leadership and support to customer service staff. Maintain focus on efficient processes in effort to streamline all aspects of daily operations. Show less