Experience

Source North America Corporation

• United States
• Oil and Gas
• 1 - 100 Employee

• Purchasing

  • Nov 2019 - Present



DGI Supply

• United States
• Wholesale
• 200 - 300 Employee

• Returns Lead

  • Aug 2015 - Oct 2019

  ● Answer customer’s inquiries ● Process/review return requests ● Open/inspect returns received ● Approve credits on returns● Process and dispute claims on vendor returns● Assist in interviewing/hiring/training of new team members● Work with A/R and A/P to resolve any credit/return issues● Continually update & follow vendor return policies● Provide daily direction and motivate returns team ● Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve our operations, efficiency and service to both internal and external customers. ● Monitor and review returns volume, timely issuance of customer credits, vendor credits to DGI and email weekly updates to Regional Operations Manager,● Assist in the identification of cost reduction measures and process improvement opportunities in all aspects of the Customer Service Returns Process. ● Process annual stock returns ● Process inventory stock returns Show less

• Returns Specialist

  • Apr 2015 - Jul 2015

  ● Answer customer’s inquiries ● Process/review return requests ● Open/inspect returns received ● Approve credits on returns● Process and dispute claims on vendor returns● Work with accounts receivable to resolve any credit/return issues



The Howard Elliott Collection

• United States
• Wholesale
• 1 - 100 Employee

• Returns Manager/International Customer Service

  • Jul 2010 - Aug 2015

  ● Processed and reviewed claims on damaged and defective merchandise ● Processed invoices for freight claims and applied payments via GP system ● Assisted CSR’s and sales reps in sales, order information, updates on orders, and any inquiries ● Open/inspect returns received ● Processed orders for all international customers, which included providing freight quotes, custom invoices, CBM details, and any additional documents required ● Used over 10 vendor portals for flash sales and regular sales orders ● Processed Amazon bulk orders and drop ship PO’s on vendor portal ● Entered sales orders, credit memos, invoices, quotes, and new accounts in GP. ● Assisted shipping manager in inquiring on freight quotes, scheduling pick-ups, creating BOL’s, processing shipping labels, ordering supplies, and cleaning out the daily ship batches to ensure all orders shipped out ● Billed customers for extra delivery services when requested at the time of delivery ● Checked and reviewed orders prior to shipping to check for order entry errors ● Interviewed, hired and trained new employees ● Processed and completed inventory transfers Show less



TCF Bank

• Banking
• 700 & Above Employee

• Supervisor

  • Nov 2008 - Jun 2010

  Exceeded all personal sales goals and team goals consecutively ● Handled a variety of customer issues within a timely manner ● Observed others on proper procedures being used while taking a customer ● Handled all ordering of branch supplies and required documents ● Managed daily team meetings ● Scheduled team members on Click to Staff ● Supervised at least 4 employees on a shift ● Opened/Closed branch which consisted of balancing cash drawers, vault cash, and research on money shortages in individuals cash drawer. Show less