Experience

Perfection Learning

• United States
• Book and Periodical Publishing
• 100 - 200 Employee

• Sales Enablement Specialist

  • Jan 2021 - Present



Tigers Limited

• Hong Kong
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Growth Manager

  • Sep 2018 - Mar 2019

  In this role, I managed the inside sales, pricing, and analytics teams, providing leadership and mentoring. Additionally, I designed and launched new pricing and sales processes/reporting. I led a diverse range of projects for the sales organization including our transition to Salesforce Lightning CRM system, and the launch of a new sales process which increased our closing ration by 10%. I also collaborated with the Human Resources team to develop, implement, and facilitate a sales training and onboarding program.



CEVA Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Experience Lead

  • Sep 2014 - Apr 2017

  I created the Customer Experience Manager role to help the organization improve customer implementations as well as provide support for the field sales team. I successfully build the customer trust factor, leading 80+ new customer implementations and managing the RFQ/RFP process. Some of my significant accomplishments include:• Developed and executed improved customer implementation and onboarding process, reducing customer churn 12%.• Rescued 6 out of 10 top customers, increasing customer satisfaction and retention through launch of zero defects startup process.• Partnered with internal team members to develop customer solutions based on identified needs including inventory planning, warehouse design, and freight optimization.• Designed and implemented global sales support program, improving close ratio from 18% to 27% across US locations.



Nippon Express USA

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Sales & Marketing Executive

  • Apr 2014 - Sep 2014

  I was accountable for developing, launching, and managing international sales campaigns which targeted markets outside Japan. In addition, I created and executed sales support processes, and trained new sales team members. Some of my big wins were designing customer-focused key performance indicators (KPIs) used in billing, and conducting our ISO AS9100 (Aerospace) certification audit, identifying and resolving gaps in sales, operations, and data integrity requirements.



Ohl International

• Human Resources Services
• 1 - 100 Employee

• Sales Executive

  • Dec 2012 - Apr 2014



Kuehne+Nagel

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Regional Sales Coordinator

  • May 2011 - Dec 2012



Panalpina

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• District Sales Coordinator

  • Nov 2008 - Apr 2011