Ally Kendall
Hack the Hood Coordinator at SAN LEANDRO BOYS & GIRLS CLUB, INC.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Duolingo Spanish Fluency: Intermediate (Estimated)
DuolingoApr, 2016- Nov, 2024
Experience
-
SAN LEANDRO BOYS & GIRLS CLUB, INC.
-
United States
-
Non-profit Organizations
-
1 - 100 Employee
-
Hack the Hood Coordinator
-
May 2018 - Present
- Teach design and development principles utilizing Weebly and WordPress with individual instruction in HTML, CSS, and JavaScript. - Instruct 20 students in web development, entrepreneurship, and career readiness curricula. - Achieved a 91% student completion rate in Summer 2018, the highest in program’s history. - Teach design and development principles utilizing Weebly and WordPress with individual instruction in HTML, CSS, and JavaScript. - Instruct 20 students in web development, entrepreneurship, and career readiness curricula. - Achieved a 91% student completion rate in Summer 2018, the highest in program’s history.
-
-
-
-
Private Tutor
-
Jan 2018 - Present
- Create individualized curricula and teach two students in HTML, CSS, and JavaScript as well as math and science. - Provide guidance and troubleshooting through increasingly complex materials. - Create individualized curricula and teach two students in HTML, CSS, and JavaScript as well as math and science. - Provide guidance and troubleshooting through increasingly complex materials.
-
-
-
Hack the Hood
-
United States
-
Technology, Information and Internet
-
1 - 100 Employee
-
Junior Instructor
-
Feb 2018 - May 2018
- Developed and facilitated technical curriculum, including Weebly development and breakout coding sessions in HTML, CSS, and JavaScript. - Taught a class of 24 young adults web design and development utilizing Weebly. - Developed and facilitated technical curriculum, including Weebly development and breakout coding sessions in HTML, CSS, and JavaScript. - Taught a class of 24 young adults web design and development utilizing Weebly.
-
-
-
Learners Guild
-
San Francisco Bay Area
-
Apprentice Web Developer
-
Mar 2017 - Nov 2017
- Developed Full-Stack applications using Node.js, Express, PostgreSQL, Pug, EJS, and React. - Practiced Test Driven Development using Mocha/Chai and Jasmine. - Full-time apprenticeship studying JavaScript, SQL, HTML, and CSS. - Studied computer science fundamentals, code development, and pair programming. - Learned source control best practices, branch management, and pull request workflows within GitHub. - Developed Full-Stack applications using Node.js, Express, PostgreSQL, Pug, EJS, and React. - Practiced Test Driven Development using Mocha/Chai and Jasmine. - Full-time apprenticeship studying JavaScript, SQL, HTML, and CSS. - Studied computer science fundamentals, code development, and pair programming. - Learned source control best practices, branch management, and pull request workflows within GitHub.
-
-
-
-
Volunteer Coordinator
-
Apr 2016 - Sep 2017
- Worked year-round to staff and run the Coffee Shop in Black Rock City - Hand-picked and trained a small team of Volunteer Wranglers - Facilitated new volunteer orientations on site - Tracked attendance and feedback of all volunteers (over 1000) - Worked year-round to staff and run the Coffee Shop in Black Rock City - Hand-picked and trained a small team of Volunteer Wranglers - Facilitated new volunteer orientations on site - Tracked attendance and feedback of all volunteers (over 1000)
-
-
-
Symbiosis Gathering
-
Woodward Reservoir, CA
-
Operations Admin Manager
-
Jun 2016 - Sep 2016
Pre-Event: - Attended all management meetings - Responsible for tracking action items across several departments - Ensured that budget proposals and operations plans were completed in a timely manner - Attended site visits and helped oversee changes to operations plans On-Site: - Facilitated on-boarding of all staff and volunteers - Oversaw departmental equipment requisitions - Acted as HR department for Operations staff - Maintained campground of over 200 staff members/volunteers including placement and exodus - Received and filled staffing requests - Assisted department managers with any departmental needs Show less
-
-
-
Pleasanton Allergy and Dermatology Clinic
-
Pleasanton, CA
-
Office Assistant (Temp)
-
Mar 2016 - May 2016
Assisted with backup of billing input and patient outreach Assisted with backup of billing input and patient outreach
-
-
-
SquareTrade
-
United States
-
Consumer Services
-
500 - 600 Employee
-
Skills Coach
-
Mar 2015 - Jan 2016
- Traveled to support the launch of a new call center. Provided floor support for new Specialists, QA support (including creating documentation), as well as metrics tracking and providing feedback to management on site. Also assisted with the setup of new facilities.- Represented technical knowledge in regular meetings between supply chain and management to improve Mobile processes- Facilitated the roll-out of new QA scoring procedure with management and overseas counterparts. Led calibration of process knowledge across sites.- Led up to 4x/weekly coaching meetings with overseas counterparts. Focused on identifying coaching points, creating comprehensive coaching plans, and providing coaching to specialists.- Created QA Feedback form and organized data for accessibility- Sole QA Analyst for new hire classes. Passed coaching points on to Specialists' direct managers for coaching.- Created and disseminated visual tracking of week-to-week metrics for new hire classes' first 8-9 weeks on the floor. Optimized process of gathering and organizing metrics data.- Researched vendors interested in becoming authorized repair centers and triaged them based on location, size, and customer reviews- Attended weekly meetings with Supply Chain to discuss supply issues. Determined patterns and identified major pain points. Researched possible causes and provided recommendations for resolution to Supply Chain as well as specialists.- Used Cisco call volume reports to determine coverage needs for a 24/7 queue and identified specialists to fill gaps in coverage. Built and maintained scheduling spreadsheet to compare volume with coverage.- Provided weekly 1:1 feedback sessions for troubleshooting specialists.- Listened to calls for specialized troubleshooting team, pinpointing areas of opportunity and discerning patterns in knowledge gaps- Provided live support and guidance for Specialists on the phones by walking the call center floor and answering questions. Show less
-
-
Customer Experience Specialist
-
Sep 2013 - Mar 2015
- Provided customer-first care·while processing inbound claims calls in high-volume call center utilizing SalesForce CRM- Consistently received high NPS feedback from customers - Built first-ever in-house claims processing knowledge base. Created a Wiki of troubleshooting steps for both Apple and Android devices by researching and amalgamating relevant data to create a searchable decision tree. This was used as the basis for Mobile troubleshooting Knowledgebase articles.- Founding member of Mobile Pilot, creating basis for Mobile troubleshooting queues still used .at SquareTrade.- Received company-wide recognition for going above and beyond to solve customer issues (including sending tea and honey to a customer who lost her voice days before her wedding!) Show less
-
-
-
Starbucks
-
United States
-
Retail
-
700 & Above Employee
-
Barista
-
Dec 2012 - Sep 2013
- Shared product knowledge with customers while making personal recommendations - Received and processed cash and credit payments for in-store purchases - Shared product knowledge with customers while making personal recommendations - Received and processed cash and credit payments for in-store purchases
-
-
-
Siemens
-
Germany
-
Automation Machinery Manufacturing
-
700 & Above Employee
-
Engineering Assistant (Contract)
-
Mar 2012 - Sep 2012
- Designed and maintained a digital filing system for the product specification sheets and usage instructions of thousands of parts - Created booklets and training manuals for contractors/customers including AutoCAD drawings, sequences of operation, bill of materials lists, riser diagrams, etc. - Created and modified user interface graphics alongside Design Engineers - Maintained partner relationships over multiple phone lines and face-to-face interactions - Developed familiarity with both hardware and software, including installation and upkeep Show less
-
-
-
Starbucks
-
United States
-
Retail
-
700 & Above Employee
-
Shift Supervisor
-
Jul 2010 - Feb 2012
- Oversaw a team of ten employees, managed a $2000 safe including daily store deposits and oversaw product restock and receipt - Selected as in-store product ambassador for new VIA product line within the first month of hire, becoming the most junior member of the team - Earned Coffee Master certification - included six weeks of intensive on-the-job and at-home training, and culminated in a presentation highlighting comprehensive knowledge of coffee culture and industry - Worked directly with the corporate office, management team, staff, and customers to maintain a profitable and quality workplace as well as an exceptional customer experience Show less
-
-
-
Carino's Italian
-
Restaurants
-
1 - 100 Employee
-
Assistant Manager
-
Feb 2006 - Nov 2009
Youngest assistant manager in the history of the franchise Launched 3 new stores, trained all initial service staff and established a front of house training team Selected and recommended prospective employees for interview with general manager Responsible for training all new employees to ensure continued quality of customer service, both in home store and during opening of new locations Streamlined and organized corporate training materials Youngest assistant manager in the history of the franchise Launched 3 new stores, trained all initial service staff and established a front of house training team Selected and recommended prospective employees for interview with general manager Responsible for training all new employees to ensure continued quality of customer service, both in home store and during opening of new locations Streamlined and organized corporate training materials
-
-
Community
