Experience

Stafford Long

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Client Partner

  • Oct 2021 - Present

  Stafford Long is a creative employer communications agency, with expertise in all forms of talent communications. We cover: employer brand consulting; market and audience research; creative solutions; website design and development; strategic campaign design; media planning/buying; graduate/apprentice marketing and events; video production; social media campaigns; and youth marketing campaigns. Stafford Long is a creative employer communications agency, with expertise in all forms of talent communications. We cover: employer brand consulting; market and audience research; creative solutions; website design and development; strategic campaign design; media planning/buying; graduate/apprentice marketing and events; video production; social media campaigns; and youth marketing campaigns.



Maternity leave

• On Leave

  • Jun 2020 - Oct 2021



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Lead Facilitator

  • Nov 2020 - Feb 2021



Symphony Talent - Europe

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Account Director in Global Employer Branding

  • Jan 2019 - May 2020

  My role was twofold; to take full responsibility and accountability for the success of a portfolio of key clients with a team of 4, whilst maximising revenues, and to develop the reputation of Symphony Talent in the market with the aim of increasing market shares. Duties and responsibilities include: Clients • Leading, developing and retaining a portfolio of c.9 global, high value (combined total of c.£750k+) client relationships (such as Amazon, Sky and Unilever); being positioned as the most senior day to day client contact. • Working with clients and assisting them in setting and delivering their overall brand building, talent attraction and employee engagement strategies. • Ensuring that clients are challenged and remain focused on meeting their long-term goals and objectives. • Taking client briefs and effectively managing multi-disciplinary projects. • Understanding in detail the architecture, role and impact of Brand, EVP, Employee Engagement and Internal Comms. • Ensuring that business opportunities and revenues are fully maximised, identifying cross-selling opportunities and introducing other agency solutions. Business development • Building and maintaining a strong profile and reputation for Symphony Talent in the market through networking, identifying PR opportunities, and supporting internal and external events. • Taking ownership and leading the development of tender submissions and proposal documents. • Attending new business pitches and presentations . • Working with the Head of Client Services to identify target clients and create a strategy in order to win new business. Financial & commercial • Continuously improving financial performance and taking full ownership of client profitably within team’s portfolio • Minimising under-recovery of delivery resource to build strong operating margins and to ensure profitable client and projects Managing & developing people • Supporting the development of a high-performing, commercially focused team Show less



TMP Worldwide UK

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Client Manager

  • Dec 2016 - Dec 2018

  Following a restructure in Dec ’16, a new Client Service operation was created to manage the relationship and business development of 300+ transactional advertising clients (supported by marketing content). In this role, my primary objective was to create, raise awareness and grow fee revenue across a range of 'functional' products (including employer branding, creative, technology, assessment, social media advertising, search, candidate generation and management, and attraction). This included developing, contributing and supporting with the roll-out of a marketing strategy. Show less

• Account Manager

  • Jul 2016 - Dec 2016

  Duties and responsibilities include:Customer focus• Delivering innovative and creative solutions to exceed client expectations • Building strong relationships with clients to develop opportunities• Setting up and attending regular review meetings• Producing quality proposals to grow fee based revenue• Overseeing quality of the account teams day-to-day deliverables and taking corrective action when necessary• Use of MI or appropriate reporting tools to understand performance and demonstrate best value to clientsProfitability/Commercial acumen • Achieving revenue targets and margins across all product lines and maximising opportunities to increase revenue• Updating the revenue pipeline on a weekly basis• Taking responsibility for debtors and resolution• Billing accurately and on time New business Actively taking part and contributing to new business process by:• Supporting team on pitches as necessary• Networking across prospect and target clients Show less



Penna

• United Kingdom
• Human Resources Services
• 200 - 300 Employee

• Client Partner - Delivery

  • Feb 2014 - Jul 2016

  Directly managing a team of 8 (and indirectly an additional 27 individuals), I was primarily responsible for the strategic and operational delivery of end-to-end recruitment solutions for a secure governmental agency, incorporating direct sourcing, candidate management, and assessment and development. I was also responsible for resource management (project management and 3rd party, such as assessment facilitators and interviewers) and account growth; increasing the average monthly profit from £70k to £200k+. Project Management • Developing and driving innovative and robust resourcing solutions for my client. • Taking full ownership of all projects assigned and using appropriate business tools (or developing appropriately) to facilitate effective implementation and delivery. • Making informed and balanced decisions based upon recruitment and sourcing experience regarding optimum recruitment strategies; advising clients of the most appropriate sourcing techniques ranging from volume/project approach to direct and targeted recruitment methodologies. • Accurately measuring and adhering to signed terms of business and service level agreements (contract management). • Undertaking regular audits of activities to continuously measure the quality and consistency of work delivered, covering all outputs. Client Management • Working in close partnership with the client to determine, deliver and measure the success of a recruitment strategy, ensuring that objectives are met. • Establishing close relationships with client representatives and other key members within those businesses. Business Development • Exploring business opportunities with existing clients. • Demonstrating a broad understanding of the issues surrounding the recruitment industry. Show less



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Campaigns Consultant

  • Jul 2013 - Jan 2014

  I developed alternative and creative solutions to the traditional headhunting/sourcing route, including candidate attraction and management strategies tailored to client requirements, and frequently supported with tender submissions, project proposals and pitch presentations. I also took ownership of high value, high volume and bespoke recruitment contracts within the central government division, including accounts such as the House of Commons and Parliamentary ICT (now Parliamentary Digital Service).Increased responsibility. In addition to Campaign Coordinator duties:• Recruitment project management from implementation to post campaign analysis• Risk management and back-office-systems reporting on campaign success, weaknesses, ROI and budget expenditure• Successfully designed and delivered innovative award-winning solutions from a wide portfolio of products and services including media planning and buying, assessment solutions creative, digital, video/print production, social media & ATS (applicant tracking systems)• Analysing client businesses, trends/markets and customer profiles through a variety of research techniques and resources including surveys (quantitative and qualitative)• Liaising with clients regarding recommendations for advert text, media and assessment strategies, and application processes• Utilising the internal multiposting system and liaising with 3rd parties to ensure adverts appear on online job boards in a timely manner• Liaising with our marketing department to ensure adverts set to the client’s standards • Recognising the values of staff diversity; developing working practices that support principles of equality and inclusiveness. • Media buying and contract negotiation with a wide range of job boards and publications • Creating, preparing and proof reading tenders, proposals, and presentation material• Management of a Campaigns Assistant Show less

• Campaigns Coordinator

  • Dec 2011 - Jun 2013

  Increased responsibility. In addition to Campaign Assistant duties:• Preparing online and offline media recommendations based on past campaigns and current jobseeker activity• Working to agreed campaigns and reporting schedules, delivering application packs and MIR to internal and external customers within SLA• Preparing assessment recommendations based on role profile• Drafting case studies and promotional material• Booking online and offline advertisements• Campaign Management• Review and improve application processes to allow smoother candidate journey• Liaise with consultants for bespoke campaign work• Manage MI reporting• Consultant training to use online advert booking system Show less

• Campaigns Assistant

  • Nov 2009 - Dec 2011

  • Response handling - successful management of first line candidate support (telephone calls, emails and walk-ins)• Preparing and dispatching information packs both hard and soft copies• Monitoring, acknowledging and responding in a timely manner to any campaign or ad-hoc data queries and requests• Using excel to create and monitor databases (including use of basic formulas, marcos and VBA to update and create more efficient spreadsheets)• Production of competition monitoring and diversity monitoring information, yearly and monthly spend/profit reports and other complex MIR• Constant review and development of MI and campaign production routines in order to streamline processes and reduce the potential for inaccuracies• Carrying out any other duties as required by the Account/Line/Consultant Manager Show less



Swift Cash, Abhett Remittances Ltd

• London, England, United Kingdom

• Encoder

  • Nov 2002 - Nov 2009

  A family owned business arm of Swift Cash that provided financial remittance services to the Philippines. I developed promotional marketing material to distribute at cultural events (such as Barrio Fiesta) and established a computerised process to securely transfer data to our parent company. In c.2003, my role evolved to include travelling across the UK to train new agents. A family owned business arm of Swift Cash that provided financial remittance services to the Philippines. I developed promotional marketing material to distribute at cultural events (such as Barrio Fiesta) and established a computerised process to securely transfer data to our parent company. In c.2003, my role evolved to include travelling across the UK to train new agents.