Consultant

• Jul 2022 - Present

System Engineer

• Jun 2021 - Jul 2022

System Engineer

• Jul 2019 - Jun 2021

• Identify customer’s needs and participate in the elaboration of new solutions to be proposed to clients • Assist in pre-sales activities • Establish documented procedures and best practice to better support customers • Develop security solutions that can be proposed to clients • Assist in the preparation of quotations, tenders and proposals • Participate in presentations of solutions to clients • Office 365, Azure and Sharepoint migrations • Install hardware, systems and software for a new installation • Install, configure, test and maintain operating systems, application software and system management tools • Install, configure, maintain Windows Server environment, hardware equipment and devices • Install, configure backup and replication systems • Provide 2nd and 3rd level support • Liaise with vendors and other IT personnel for problem resolution • Plan and support network and computing infrastructure • Perform troubleshooting analysis of servers, workstations and associated systems • Document new systems installations for future reference • Monitor system performance and implement performance tuning • Display a thorough knowledge of the latest version of Microsoft Windows Server, Office 365, VMWare, Active Directory, Private cloud, Azure, Hyper V, Terminal servers, Symantec, Sophos, Veeam, Storage solutions and HP,Fujitsu,Dell Servers • Oversee software and network security Show less

System Engineer

• Aug 2018 - Jul 2019

Senior Configuration Management Analyst

• Dec 2014 - Aug 2018

• Plan and organize activities of the department and resources effectively and efficiently• Prioritize, supervise and review tasks of team members• Develop and train staff• Report on productivity• Review systems and platforms through analysis and recommendations• Lead System Administration – server, network, virtualization, and cloud platform components• Ensure the enforcement of application incident response and escalation process - Driving Project • • • • Management, Process Reviews and Change Management• Develop strategies for the maintenance of server infrastructure• Provide statistics, KPIs and reports to management Show less

Configuration Management Analyst

• Oct 2013 - Dec 2014

• Respond to and address alerts generated by our monitoring systems• Liaise with Development to improve software builds and deployment processes (e.g. provide solutions through workarounds or permanent fixes in partnership with Development resources / stakeholders)• Liaise with Technology teams for overall Infrastructure health (e.g. disk space management, backups, patching, server performance etc.)• Pro-actively identify disruptions in the processes and recommend solutions (e.g. capacity forecasting and planning, upgrade issues, automation etc.)• Analyze and prioritize incidents, ensuring that the best practice incident management processes and guidelines are being followed Show less

IT Support Analyst

• Jun 2012 - Aug 2013

• Install and configure IT equipment and end-user/system software as per policies and procedures • Attend to problem logs / service requests within defined response time and troubleshoot end user and server related • Maintain up to date the IT equipment inventory at all times • Work continuously on a task until completion (or referral to third parties, if appropriate) • Support the roll-out of new applications • Set up new users' accounts and profiles and deal with password issues • Test and evaluate new technology • Monitor and maintain computer systems and networks • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues • Troubleshoot system and network problems, diagnosing and solving hardware or software faults • Replace parts as required • Provide support, including procedural documentation and relevant reports • Follow diagrams and written instructions to repair a fault or set up a system • Monitor backup and daily checklist of IT critical services Show less