Experience

SWARCO McCain, Inc.

• Truck Transportation
• 100 - 200 Employee

• Account Administrator

  • Nov 2021 - Present

  Process routine customer inquiries and standard correspondence on complaints, deliveries, terms, order changes, service, and related matters. Acknowledge orders and advise customers of order substitutions, status, back order, etc. ESSENTIAL FUNCTIONS 1. Handles plans and specifications (case-by-case). 2. Processes customer inquiries, delivery information and terms. 3. Processes returns and repairs via RMA’s. 4. Handles phone inquiries, discusses customers’ needs, and recommends products that will best satisfy them. 5. Writes up orders and reviews orders per plans and/ or account executive quotes. 6. Responds to complaints and resolves them if possible. If complaint cannot be resolved, it should be referred to the supervisor. 7. Advises customers in case of back orders or necessity of substitutions.



The Anna Davis Group, DBA Stallion Shading & Legacy Shading

• San Diego, California, United States

• Project Coordinator

  • Jul 2021 - Oct 2021

  Manage the logistics for installations of Legacy and Stallion Shading projects by coordinating between the Project Managers and clients to best organize the flow of execution of the project installations with the clients from after the job has been ordered through full punch list completion. Provide proactive communication, warehouse preparation and field support in the interest of maximum efficiency of installation and customer experience. Managing the intake and onboarding of new projects could possibly fall into job responsibilities until project intake volume reaches the need to make this job a full-time job.



Multiple Industries

• 1 - 100 Employee

• Independent Contractor

  • Dec 2017 - Jun 2021

  Communicates with clients via applications and in person to determines needs Optimized and improved productivity to minimize costs and maximize profits Interfaces via apps and phone with industry Operations to ensure general customer satisfaction Communicates with clients via applications and in person to determines needs Optimized and improved productivity to minimize costs and maximize profits Interfaces via apps and phone with industry Operations to ensure general customer satisfaction



Weiland Sliding Doors and Windows

• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Estimator

  • Aug 2018 - Jan 2019

  Utilized CRM System data to quote availability of product from inventory levels Identified product solutions for engineer teams Generated sales and developed leads for sales teams Developed and executed KPI reports and metrics to assist in sales support Supported Sales through providing lead times for back‐ordered products or ability to deliver OTIF (On‐Time, In‐Full) Soft sells products by qualifying leads and identifying needs for the customers First line response for product support



Western Lighting & Energy Controls

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Operations / Inside Sales Manager

  • Aug 2013 - Aug 2018

  Database Admin overseeing the migration and implementation of a new quotations program "Oasis" Handled Customer Service Issues, Quotations, Project Management and RMA's. Executed Change Order process including requirements, specs, database entry and final customer satisfaction Updated all Inside Sales Representative operations to increase productivity and profitability Managed and controlled consignment inventory across multiple warehouses Identified and produced KPI reporting that aided in strategic business decisions with leadership Managed vendor relations for internal business operations as well as external business development



Myers Power Products, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Project Manager

  • Oct 2012 - Aug 2013

  Managed project implementations from development, release, testing and delivery Provided KPI reports to client to assist with production and engineering development Manage supply chain schedules for customers Expedited design drawings, procurement and manufacturing for productivity improvement Directed Change Order processes and coordinated with suppliers and customers Managed project implementations from development, release, testing and delivery Provided KPI reports to client to assist with production and engineering development Manage supply chain schedules for customers Expedited design drawings, procurement and manufacturing for productivity improvement Directed Change Order processes and coordinated with suppliers and customers



Graybar

• United States
• Wholesale
• 700 & Above Employee

• Project Specialist

  • Jul 2007 - Oct 2012

  Executed Purchase Order and coordinated supply chain for customers Managed procurement process, from initiation of Purchase Orders through the supply chain process Developed and executed KPI reports and metrics to customers from Project Manager software Managed shipping schedules to customers while expediting drawings, purchase orders and follow‐ups Addressed change orders with suppliers and customers Processed supplier debit memos and managed customer invoice deductions Processed RMA requests for project orders. Filed and completed freight claims in a timely manner Apply job lot billing to current projects, for successful completion and close out



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Senior Shipping & Receiving Supervisor

  • Nov 2004 - Jun 2007

  Managed all shipping and receiving departments across multiple accounts Maintained and supported monthly KPI dashboarding and reports Conducted quarterly inventory and reconciliation for $25M worth of components and FGI products Organized the production of the work, training, and resources necessary to process incoming shipments Responsible for interviewing and hiring new employees Supported software engineers with user requirements, development testing and implementation of new WMS software for inventory controls