Product Process & PDS Analyst

• Mar 2022 - Present

Superannuation Insurance Administrator

• Sep 2016 - Present

Overview:Processing all insurance requests, project support and facilitating process improvement initiatives.Accomplishments:- Certified Lean Six Sigma Green Belt (LSSGB), 2021.- Successfully passed LSSGB Certification Panel, 2021- Successfully completed LSSGB Project, 2020 – Cycle time reduced by 23%, quality increased to 100%, 50% cost savings per annum. -Successfully passed LSSGB Exam, 2020.- Process Improvement Project Lead - Developed and implemented all business unit quote letters, 2017.- Process Improvement Project Lead – Simplified and automated all quote letters, 2018. - Lead Process Modeller since 2021. - Lead Process Trainer since 2017. - Lead SOP Developer since 2016.Process Improvement Initiatives:- Assisted with the management and facilitation of all process retitles and re-timings for 4 teams across all information systems, 2021. - Developed archives for all process documentation for 4 teams, pre & post Simplification. In addition, developed an excel solution to synchronize all process documentation existing via Signavio, RunThru, BPMS, and Enlighten, 2021. - Planned, scheduled, and facilitated discovery sessions with working group members to develop 'As is’ Business Process Models (BPM) for over 60 business processes, 2021. - Trained over 75 staff members 2016-current. - Developed excel solutions to automate bulk data for several manual processes, 2020-2021.- Developed and personally managed since inception (2017), an annual audit summary report, to track, monitor, and report monthly metrics for the SLA requirements of a critical process, 2017-current.- Assisted with the redevelopment of several process checklists and business letters, 2018-2019.- Developed over 30 SOPs for multiple teams, 2016-current.Training Initiatives:- Lead Process Trainer since 2017 (onshore/offshore), upskilling SMEs in SOP development, and processes.- Conducted workshops for the business unit, to roll out new and improved quote letters, 2018.

Superannuation Insurance Administrator

• Sep 2021 - Jun 2022

Overview:Processing all insurance-related requests, liaising with the underwriter and member during the assessment process. Continually providing project support and facilitating process improvement initiatives.Accomplishments:- UAT TesterProcess Improvement Initiatives:- UAT Testing newly developed IT solutions (Online Customer Services).

Support Analyst

• Mar 2021 - Sep 2021

Overview:7-month full-time Process analyst role. Developed and managed business process documentation for all processes for 4 teams. Using system applications such as Signavio, RunThru, Enlighten, and Microsoft Excel. Also, providing project support and facilitating process improvement initiatives.Accomplishments:- 3-month part-time Agile analyst role for IT process improvement project; discovery sessions, requirements elicitation, and weekly sprints, 2021.- Developed the newly proposed standard for process documentation and management.- Senior SOP (Standard Operating Procedure) Developer, 2017-2021.- Lead SOP Trainer, 2017-2021.Process Improvement Initiatives:- Agile project team member; discovery sessions, requirements elicitation, and weekly sprints for service development and process reengineering, experience with JIRA, Confluence, and Sharepoint, 2021.- Performed process analysis to develop BPMN for over 60 business processes, 2021.Training Initiatives:- SME Upskilling with SOP training for new software application RunThru.- Facilitated SOP training for 4 SMEs, Mar 2021 - Current.

Superannuation Administrator

• May 2013 - Aug 2016

Overview:Managed an annual review portfolio of over 50 employer superannuation plans, maintaining data integrity at the employer and member level.Accomplishments:-Developed SOPs for several business processes, 2014-2015.Training initiatives:-Process Trainer, 2016.

Mailroom Specialist

• Nov 2012 - May 2013

Overview:Managed, organized, and maintained the business unit head mailroom and stockpiles. Organized and performed daily, quarterly, and annual mailouts. Performed most mail duties for the business unit, and assisted administration with data entry during peak periods.Accomplishments:- Secured a permanent role based on performance.- Highly organized and super clean mailroom later substituted as a meeting room.

Account Executive

• Jun 2010 - Oct 2012

Overview: Managed salon overheads for my family startup business. I also assisted with brand development and online marketing strategies. Accomplishments: - Top Local Business 2012 Award - Reengineered daily inputs database (Sales and expense tracker - Excel) - Reengineered company staff payslip. (Automated via Excel) - Developed official company Facebook. - Developed sales analytics dashboard to measure traction and to record historical data for market trend analysis. (Automated via Excel) Training Initiatives: - Conducted ongoing 1-on-1 receptionist training for the daily inputs database, recording all sales and business expenses.

Administrator

• Mar 2010 - May 2010

Overview: A short temporary role, acquiring and populating banking details for over 100 superannuation funds into the ‘Click Super’ database – a product of Cuscal. Overview: A short temporary role, acquiring and populating banking details for over 100 superannuation funds into the ‘Click Super’ database – a product of Cuscal.

Call Center Telemarketer

• Dec 2008 - Aug 2009

Overview: Specialized in outbound and inbound telemarketing providing mobile, home phone, and internet services and packages to an overseas (Australian) client base. Accomplishments: - Promoted from an outbound team to an inbound team. Overview: Specialized in outbound and inbound telemarketing providing mobile, home phone, and internet services and packages to an overseas (Australian) client base. Accomplishments: - Promoted from an outbound team to an inbound team.

Mail Clerk

• Jun 2007 - Jul 2008

Overview: Performed most mail distribution duties for the business unit and assisted administration with general data entry tasks when given the opportunity. Overview: Performed most mail distribution duties for the business unit and assisted administration with general data entry tasks when given the opportunity.

Sales Representative

• Jan 2007 - May 2007

Overview: Door-to-Door sales role selling Austar Pay TV packages at strategically selected locations within and beyond the Illawarra district. Overview: Door-to-Door sales role selling Austar Pay TV packages at strategically selected locations within and beyond the Illawarra district.