Experience

Backstage Library Works

• United States
• Libraries
• 1 - 100 Employee

• Library Inventory Technician

  • Oct 2023 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Trust and Safety Analyst

  • Jul 2021 - Mar 2023

  ● Enforced safety policies on user generated content and flagged any policy violations. ● Applied data labels to videos and posts, in order to categorize the type of content on the platform. ● Maintained a high level of confidentiality when handling sensitive information related to user profiles. ● Monitored social media accounts for inappropriate or offensive comments and content. ● Improved machine classifiers for client's algorithm resulting in more accurate automatic response to violating content. ● Delivered feedback about new trends that should be reviewed and flagged in future workflows. ● Reviewed at least 500 posts per day for violating content, resulting in real world outcomes to make the platform safer for users. Show less



BCforward

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Content Review Analyst

  • Oct 2018 - Jul 2021

  ● Reviewed online content for compliance with company standards and policies. ● Applied data labels to videos and posts, in order to categorize the type of content on the platform. ● Improved machine classifiers to ensure safety on client's platform for all audiences. ● Provided guidance and support to other Content Review Analysts on best practices for reviewing content. ● Delivered feedback and suggestions to improve the review process based on experience with handling workflow. ● Communicated effectively and worked collaboratively with team members. ● Reviewed at least 500 posts per day for violating content, resulting in real world outcomes to make the platform safer for users. Show less



PetSmart

• United States
• Retail
• 700 & Above Employee

• Assistant Pets Hotel Manager

  • Sep 2016 - May 2018

  ● Registered and processed all guests, including both incoming and outgoing guests. ● Organized schedules, workflows and shift coverage to meet expected business demands. ● Delegated daily tasks to team members to optimize group productivity. ● Resolved guest inquiries and complaints requiring management-level escalation. ● Remained calm and professional in stressful circumstances and effectively diffused tense situations. ● Registered and processed all guests, including both incoming and outgoing guests. ● Organized schedules, workflows and shift coverage to meet expected business demands. ● Delegated daily tasks to team members to optimize group productivity. ● Resolved guest inquiries and complaints requiring management-level escalation. ● Remained calm and professional in stressful circumstances and effectively diffused tense situations.



Humboldt State University Housing

• Arcata, California

• Resident Services Student Assistant (RSSA)

  • Jan 2014 - May 2014

  ● Acted as an intermediary, facilitating seamless communication and collaboration between the maintenance department and security personnel. ● Demonstrated a proactive approach in managing electronic correspondence and telephone inquiries, ensuring timely and accurate responses. ● Provided a welcoming and informative presence to guests and residents, addressing inquiries and concerns with professionalism and courtesy. ● Diligently upheld a system of meticulous record-keeping, ensuring the confidentiality and organization of sensitive information. ● Managed the logistics of package and mail distribution, overseeing both incoming and outgoing shipments with precision and efficiency. Show less



De Anza College Library

• Cupertino, California

• Library Clerk

  • Jun 2010 - Jun 2012

  ● Facilitated the lending and return of library materials to patrons, ensuring accuracy and compliance with established library protocols. ● Demonstrated adept telephone etiquette and exceptional customer service skills to enhance the overall experience of library visitors. ● Proficiently operated computer systems for efficient data entry and management of library resources. ● Implemented a systematic approach to record-keeping, maintaining orderly and confidential documentation. ● Orchestrated the systematic arrangement and classification of library materials, contributing to an organized and user-friendly environment. ● Collaborated effectively within teams on various projects, while also demonstrating self-reliance in individual tasks. ● Assumed supervisory responsibilities during the absence of the designated supervisor, ensuring the smooth operation of library services and employee performance. Show less