Experience

Imply

• United States
• Software Development
• 100 - 200 Employee

• Senior Payroll Accountant

  • Mar 2023 - Present



ThinkWell

• United States
• International Trade and Development
• 1 - 100 Employee

• Senior Payroll Accountant

  • Jan 2022 - Mar 2023

• Payroll Accountant

  • Dec 2020 - Jan 2022

• Staff Accountant

  • Oct 2017 - Dec 2020



Mood Media

• United States
• Technology, Information and Media
• 700 & Above Employee

• Credit Control Risk Analyst

  • Aug 2016 - Sep 2017

  Austin, Texas

• Client Resolution Supervisor

  • Sep 2015 - Aug 2016

• Billing Supervisor

  • May 2015 - Aug 2016

• A/R Specialist - Billing Team Lead

  • May 2013 - May 2015

  • Monitoring team progress: providing daily work, monitoring and reconciling team progress, reporting to management • Being available to my team: Answering questions, providing support, responding to concerns and ideas, ongoing coaching, and motivating. • Handling escalated matters regarding client invoices and reviewing and approving credit requests



Horizon Recovery

• Executive Assistant

  • Apr 2012 - May 2013

  Maintained accurate financial information in QuickBooks: performed all bookkeeping functions including processing A/P, A/R, and monthly bank reconciliations. • Oversaw collection activity processes by identifying aged accounts, communicating with overdue clients, issuing statements, and posting payments to debtor’s accounts. • Handled the every-day office duties such as answering phones, ordering supplies, picking/dropping off mail, and making bank deposits.



JI Companies

• Accounting Clerk

  • Sep 2011 - Mar 2012

  Austin,TX Processed daily worker’s compensation claim checks and matched printed checks with corresponding explanation of review. • Performed daily processing of positive pay and direct deposit for claimants utilizing banking portals. • Supported the accounting department by logging and routing all incoming checks, balancing the weekly deposit, and acting as backup for the A/R, A/P Specialist



ECMC Solutions

• Account Processor

  • Dec 2010 - Aug 2011

  Supported student loan services by analyzing all incoming documentation including deferment and forbearance applications for accuracy and relevancy. Provided clients and servicers with most current information necessary to appropriately cure students' accounts. Processed deferment and forbearance applications, using proprietary software, with appropriate loan servicer. Worked with servicers, clients and student loan counselors on a daily basis to attain grants. Initiated new methodology… Show more Supported student loan services by analyzing all incoming documentation including deferment and forbearance applications for accuracy and relevancy. Provided clients and servicers with most current information necessary to appropriately cure students' accounts. Processed deferment and forbearance applications, using proprietary software, with appropriate loan servicer. Worked with servicers, clients and student loan counselors on a daily basis to attain grants. Initiated new methodology to accurately organize the department, resulting in increased productivity we went from having in excess of 2500 pending applications to less than 600 monthly resulting in lowering client default rates and increasing client satisfaction. Consistently exceeded daily goal by at least 250% Perfect attendance record and recognized as Employee of the Month. Show less



Old Hickory Credit Union

• Banking
• 1 - 100 Employee

• Insurance Coordinator

  • Jan 2008 - May 2010

  Nashville, Tennessee Provided information to credit union members regarding insurance services. Enrolled members in programs. Filed claims. Calculated and balanced monthly insurance incentives. Handled all deceased members' accounts in compliance with estate laws. Processed weekly/monthly insurance reports. Audited consumer loans for compliance/errors. Acted as administrative support for insurance department Researched and implemented use of a third party vendor more qualified to handle force-placed… Show more Provided information to credit union members regarding insurance services. Enrolled members in programs. Filed claims. Calculated and balanced monthly insurance incentives. Handled all deceased members' accounts in compliance with estate laws. Processed weekly/monthly insurance reports. Audited consumer loans for compliance/errors. Acted as administrative support for insurance department Researched and implemented use of a third party vendor more qualified to handle force-placed insurance on consumer loans; increasing profitability and efficiency of department Wrote and edited insurance department's manual Identified possible estate fraud and protected company from law suit regarding estate claim due to thorough research and communication with company's attorney

• Member Service Rep

  • May 2007 - Jan 2008

  Assisted credit union members with initiating new accounts and account maintenance; maintained and processed appropriate opening and closing of loans; provided excellent customer service to new members resulting in marked increases exceeding monthly loan goals; accepted loan payments and fees; accurately maintained internal monetary records providing daily metrics successfully to superiors



Regions Bank

• United States
• Banking
• 700 & Above Employee

• Teller/Teller Supervisor

  • Apr 2004 - May 2007

  Supervised tellers and teller area. Processed monthly reports. Retained high level clearances within bank, resulting in sole responsibility of vault area and currency shipments. Maintained and performed monthly teller audits. Identified internal theft and escalated issue to appropriate personnel Received recognition for complying with bank protocol during and after a robbery Teller, 2004-2006 Assisted customers with making deposits, cashing checks, accepting loan payments… Show more Supervised tellers and teller area. Processed monthly reports. Retained high level clearances within bank, resulting in sole responsibility of vault area and currency shipments. Maintained and performed monthly teller audits. Identified internal theft and escalated issue to appropriate personnel Received recognition for complying with bank protocol during and after a robbery Teller, 2004-2006 Assisted customers with making deposits, cashing checks, accepting loan payments, issuing travelers checks etc. Handled opening and closing procedures; daily balancing; customer service Recognized with award for daily balancing of teller drawer Show less