Experience

Katahdin Trust

• United States
• Banking
• 1 - 100 Employee

• Branch Manager & Retail Sales Officer

  • 2017 - Present

• Customer Service Representative

  • Jun 2008 - Present

  Opens all types of retail accounts.Sells and cross-sells bank products and services. Determine the type of account that will best meet customer's needs.Balance daily workDisplay a strong commitment to customer service.Participates in developing sales promtion strategies within the branch.Investing in continued self-learning to aid personal and professional growth.

• Bank Teller

  • Apr 2006 - Jun 2008

  Greet customers in a courteous and professional manner. Provide prompt, efficient and accurate service in the processing of all transactions.Resolve customer issues and inquiries promptly.Retain and grow customer relationships.Maintain and balance cash draw and the ATM.Perform clerical duties.Understanding and complying with bank regulations.Covered as needed as Head Teller.



Boston Water & Sewer Commission

• United States
• Utilities
• 100 - 200 Employee

• Human Resources Administrative Assistant

  • Apr 2002 - Jan 2006

  Typing correspondence, memoranda, and other materials including those of a confidential nature.Answering telephones, taking messages, and responding to inquiries.Accepting employment applications and answering questions regarding employment.Coordinating and scheduling meetingsMaintaining filesDistributing mail to staffMaintaining database for departmentProcessing department payrollAssisting in the preparation of reports and special projects.Reviewing invoices from insurance companies to verify accuracy.Covering when needed at the Executive Director's office. Show less

• Senior Account Service Representative

  • Jan 1998 - Apr 2002

  Updating customer accounts and resolving customer disputes using the Business Engineering Support System (BESS).Meeting one-on-one with customers to settle accounts, answer inquiries, complete real estate transactions and establish work orders as necessaryHandling customers and coming to a resolution before management involvement is necessary.Training all new staff members as well as cross-training active employees.Informing customers of Commission programs, benefits, and history.Completing in-house projects with other departments.Scheduling account service representatives' weekly work duties and times. Show less

• Account Service Representative

  • Dec 1996 - Jan 1998

  Responsible for settling accounts and handling customer inquiries.

• Acount Service Clerk

  • Apr 1995 - Dec 1996

  Responsible for managing front counter in account service division.Performing clerical duties and scheduling customers to meet with account service representative.