Product Manager, Operations

• Dec 2019 - Present

Senior Business Systems Analyst

• May 2015 - Dec 2019

- Act as team Scrum Master, including: facilitating scrum ceremonies; encouraging self-organization and transparent team communication; and removing team impediments.- Act as an engaged Product Owner, including: creating, prioritizing and managing backlogs for multiple products; facilitating communication with Business Owners and relevant stakeholders; working with the development team to deliver high-value features.- Analyze team metrics to drive continuous improvement.- Manage work in the team's operations queue.- Facilitate the yearly budget planning process and act as subject matter expert for financial processes.- Engage and manage vendors to provide supplementary support for IT projects.- Participate in the change management process and provide oversight for scheduled changes as needed.- Assist with incident management.

Digital Marketing Manager

• Jul 2011 - Mar 2015

- Provided leadership for complex technology projects, including the implementation of a content management system, large-scale website redesign, and transitioning to a new marketing automation system.- Oversaw website innovation and maintenance, including development, testing, and releases.- Actively managed team workload, including organizing tasks for peak efficiency and removing impediments.- Created and implemented technology roadmap to foster data-driven marketing architecture.- Developed and implemented successful cross-channel marketing campaigns using web, email, SEO/SEM, and social media.- Cultivated effective partnerships with technology partners, account executives and sales staff.

Communications Associate

• Jul 2008 - Jul 2011

- Coordinated marketing activities to promote online products and services.- Wrote and disseminated internal communications and training.- Preserved brand integrity by monitoring the consistency and quality of marketing content.- Worked with third-party vendors to conduct market research studies and analyzed findings.

Assistant Director, International Engagement, Communications and Protocol

• May 2004 - Dec 2007

- Directed the redesign of the Illinois International website and implemented the site's first content management - Analyzed site performance to guide digital strategy.- Served as the managing editor of the Illinois International Review and created the Review's first online presence. - Developed and implemented email campaigns and newsletters.- Directed the hiring, training and performance evaluations for staff and supervised their daily activities.- Managed annual departmental budget.