Allison Muff
Communication & Engagement at TRIO-US, Inc.- Claim this Profile
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Bio
Andrew Baldwin
I worked with Allison for a number of years on our Emergency Response plans, this involved in depth planning of how our business would respond to a crisis and also working together during crisis events. Allison has always proven to be dependable, efficient and always went the extra mile for both colleauges and customers. She is heavily foccused on delivery of customer service during difficult and challenging circumstances. I knew that when working with Allison that you could always trust her to get the job done and get it done right. I would highly recommend Allison for any customer service role.
LinkedIn User
I had the pleasure of working with Allison during her time spent in Emergency Management for Princess Cruises. We worked together to ensure the processes Allison and her team had put in place at Princess Cruises LA were rolled out across the Australian teams. Due to our two roles being situated in different countries good communication was highly important and Allison's skills made this an easy task. I found her to be very detail orientated, thorough, reliable and has proven her project and process management skills are second to none. I hope I have the pleasure of working with Allison again in the future.
Andrew Baldwin
I worked with Allison for a number of years on our Emergency Response plans, this involved in depth planning of how our business would respond to a crisis and also working together during crisis events. Allison has always proven to be dependable, efficient and always went the extra mile for both colleauges and customers. She is heavily foccused on delivery of customer service during difficult and challenging circumstances. I knew that when working with Allison that you could always trust her to get the job done and get it done right. I would highly recommend Allison for any customer service role.
LinkedIn User
I had the pleasure of working with Allison during her time spent in Emergency Management for Princess Cruises. We worked together to ensure the processes Allison and her team had put in place at Princess Cruises LA were rolled out across the Australian teams. Due to our two roles being situated in different countries good communication was highly important and Allison's skills made this an easy task. I found her to be very detail orientated, thorough, reliable and has proven her project and process management skills are second to none. I hope I have the pleasure of working with Allison again in the future.
Andrew Baldwin
I worked with Allison for a number of years on our Emergency Response plans, this involved in depth planning of how our business would respond to a crisis and also working together during crisis events. Allison has always proven to be dependable, efficient and always went the extra mile for both colleauges and customers. She is heavily foccused on delivery of customer service during difficult and challenging circumstances. I knew that when working with Allison that you could always trust her to get the job done and get it done right. I would highly recommend Allison for any customer service role.
LinkedIn User
I had the pleasure of working with Allison during her time spent in Emergency Management for Princess Cruises. We worked together to ensure the processes Allison and her team had put in place at Princess Cruises LA were rolled out across the Australian teams. Due to our two roles being situated in different countries good communication was highly important and Allison's skills made this an easy task. I found her to be very detail orientated, thorough, reliable and has proven her project and process management skills are second to none. I hope I have the pleasure of working with Allison again in the future.
Andrew Baldwin
I worked with Allison for a number of years on our Emergency Response plans, this involved in depth planning of how our business would respond to a crisis and also working together during crisis events. Allison has always proven to be dependable, efficient and always went the extra mile for both colleauges and customers. She is heavily foccused on delivery of customer service during difficult and challenging circumstances. I knew that when working with Allison that you could always trust her to get the job done and get it done right. I would highly recommend Allison for any customer service role.
LinkedIn User
I had the pleasure of working with Allison during her time spent in Emergency Management for Princess Cruises. We worked together to ensure the processes Allison and her team had put in place at Princess Cruises LA were rolled out across the Australian teams. Due to our two roles being situated in different countries good communication was highly important and Allison's skills made this an easy task. I found her to be very detail orientated, thorough, reliable and has proven her project and process management skills are second to none. I hope I have the pleasure of working with Allison again in the future.
Experience
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TRIO-US, Inc.
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United States
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Research Services
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1 - 100 Employee
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Communication & Engagement
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Oct 2014 - Present
Responsible for improving communications with TRIO-US Network sites, academic faculty, and industry partners. Develops and manages TRIO-US website and social media platforms as well as oversees different conferences TRIO-US hosts, sponsors, or attends. Directs all aspects of the annual TRIO-US Conference, Women in Oncology Initiative, continuing medical education (CME) course planning, training certification and internal and external human resource management support. Responsible for locating and onboarding prospective new TRIO-US sites. Participant in multiple global committees for TRIO-US to ensure strong working relationships with external entities. Manage staff as needed on required projects.
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UCLA Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Site Liaison Outreach Coordinator
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Aug 2014 - Present
Responsible for network site outreach, website development, internal and external communications, annual Arrowhead Conference planning, continuing medical education (CME) course planning, training certification and internal and external human resource management support. Manage administrative support staff of the TRIO-US Network and ensuring they complete their assigned duties including: scheduling meetings, distributing materials, arranging logistics, and preparing meeting minutes. Attend the TRIO-US Steering Committee and provide administrative support as well as input regarding communication, website, conference planning and human resource issues. Implement, maintain and ensure all TRIO-US staff has appropriate training and certifications. Develop a TRIO-US website and develop the content including on-going updates and tasks. Ensure the administrative support staff responds as appropriate to a heavy flow of incoming and outgoing communications, process reimbursement expense reports, schedule site travel, and assist with the planning and implementation of small and large-scale meetings and teleconferences. Compose necessary TRIO-US reports, proposals and routine correspondence, either independently or with minimal direction. Disseminate information either via e-mail blasts, newsletters or e-mail correspondence to TRIO-US Network staff. Establish monthly teleconferences with Academic Principal Investigators (PI) and TRIO-US Network PI and staff to review science and disease specific studies.
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Princess Cruises
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United States
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Travel Arrangements
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700 & Above Employee
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Market Planning Analyst
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Jan 2013 - Nov 2013
Analyzed port ratings and passenger feedback to create itineraries. Arranged all berth requests for ship arrivals/departures with Port Agents. Reviewed brochures/flyers for accurate departure dates and itinerary information. Scheduled department meetings and distributed notes/meeting materials.
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Emergency Response & Access Compliance Specialist
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Jan 2005 - Jan 2013
Responded to all special-needs requests from passengers, and ensured their needs were met on-time, accurately, and with discretion. Maintained emergency-response plans. Created and conducted emergency-response training seminars. Ensured that employees completed required training, and maintained training records. Led emergency-response team by coordinating with port authorities, security, hotels, and transportation services. Updated and maintained policies and procedures. Created emergency-response newsletter for global distribution. Coordinated annual global emergency-response summit meeting (held in a different location each year). Submitted and tracked expense reimbursement requests for own department and deployed emergency-response teams. Assisted with financial forecasting, and adjusted spending to operate within budgets. Project leader of initiatives to improve the functionality of online tools, including the web-based Emergency Operations Center. Demonstrated ability to handle a high-volume of responsibility and tasks. Skilled at building relationships across the company and with external organizations around the world.
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Reservations Agent/Lead Agent
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Aug 2003 - Jan 2005
Assisted team supervisor with team coaching, meetings and answering the supervisor line to directly assist reservation agents. Handled high volume of reservations in-person with customers. Input data correctly and accurately. Acted as an assistant to the department VP and handled calendaring, scheduling of meetings, travel arrangements, expense reports and compilation of meeting notes.
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Education
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2018 - 2019
University of California, Los Angeles
Certificate, Project Management -
2006 - 2009
University of Phoenix
Bachelor of Science (B.S.), Global Business Management
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