Manager, HR Operations

• Apr 2023 - Present

Led a team of HR professionals in the successful update and standardization of global HR processes, resulting in streamlined operations and improved compliance.Spearheaded the administration and optimization of the HR Information System (HRIS), including data maintenance, system upgrades, and user access management for a workforce of [mention size].Implemented rigorous data integrity protocols and conducted regular audits to ensure the accuracy and reliability of employee data within the HRIS, reducing errors.Collaborated with cross-functional teams, including HR, Finance, IT, and Legal, to align HR technology initiatives with business goals and regulatory requirements.Developed and delivered comprehensive training programs for HR and non-HR staff to enhance system utilization, security awareness, and data privacy compliance.Played a pivotal role in selecting and integrating new HR technology solutions, resulting in enhanced reporting capabilities, automation of manual processes, and improved employee self-service options.Established key performance indicators (KPIs) and reporting dashboards to monitor HRIS performance, track data quality metrics, and ensure data accuracy in compliance with industry standards.Acted as the point of contact for external audits and regulatory compliance inquiries, providing accurate and timely data and documentation as required.Mentored and coached team members, fostering a culture of continuous improvement, teamwork, and accountability.Contributed to the development and execution of HR technology roadmaps, aligning technology investments with long-term HR and organizational objectives. Show less

HRIS Integration Specialist

• Oct 2022 - Apr 2023

Spearhead data audit and reporting overhaul to ensure data integrity though systems starting with UKG as a source of data truth for 1,000+ employee recordsDevelop and maintain user access profiles and automations to ensure all global security precautions are considered and metBuild platform configured fields and continuously review business needs to ensure that fields are in line with business plans for future stateHR SOC compliance reporting and review as neededZendesk implementation for HR Helpdesk ticketing for all active users, including platform configuration, guide set up, reporting and dashboard creation and review, and continuous content improvementProcess and systems training on new and existing HRIS and operational processesPartner with Payroll, Finance, and IT departments to ensure needs are being met in reporting and data review and monthly headcountPresent to team and wider leadership on upcoming projects or current issues Show less

Contract, HRIS Integrations Specialist

• May 2022 - Oct 2022

Spearhead data audit and reporting overhaul to ensure data integrity though systems starting with UKG as a source of data truth for 1,000+ employee recordsDevelop and maintain user access profiles and automations to ensure all global security precautions are considered and metBuild platform configured fields and continuously review business needs to ensure that fields are in line with business plans for future stateHR SOC compliance reporting and review as neededZendesk implementation for HR Helpdesk ticketing for all active users, including platform configuration, guide set up, reporting and dashboard creation and review, and continuous content improvementProcess and systems training on new and existing HRIS and operational processesPartner with Payroll, Finance, and IT departments to ensure needs are being met in reporting and data review and monthly headcountPresent to team and wider leadership on upcoming projects or current issues Show less

People Operations and HRIS Admin

• Dec 2021 - Apr 2022

• Continuous HRIS audit, optimization, and maintenance for active and terminated employee data for 800+ users • Maintain security access, data, and reporting for cross functional support • Build custom fields within the HRIS to develop enhanced analytics capabilities • HR platform access and configuration support • Process and SOP creation for streamlining and automation opportunities • Smartsheet creation, maintenance, and automation for multiple projects and departments • Process and systems training • System onboarding process redesign • Partner with People, Finance, and IT departments to build and enhance reporting capabilities and outputs • Assist Team Leadership in process efficiency and maintenance in multiple platforms Show less

HRIS Manager

• Oct 2021 - Dec 2021

• Standard, government, and custom report creation and regular scheduling• HRIS System maintenance for 8000+ active employees (UltiPro/UKG) • Constant review for system upgrades and implementations including creating and altering fields and content as needed to fit the needs of the business • Work as a bridge between HR and other departments to determine and develop HRIS, reporting, and system workflow projects• Continual review for system upgrades and implementations to best serve employees and new business directions• Serve as system expert for training and troubleshooting for all HRIS and Reporting• Support team and business needs as they come, with ability to pivot focus as needed Show less

Human Resources Information System Specialist

• Feb 2021 - Oct 2021

HR Operations Lead

• Jan 2020 - Feb 2021

• Manage a team of 4+ Entry to Mid Level HR Coordinators• Coordinate employee lifecycle in multiple HR & Data platforms for up to 6,000 employees• Work as a liaison between our Operations team, the greater HR, Tech, Field, and other teams in order to build a strong bond and create the best employee experience• Constant research on current employment regulations to stay compliant and up to date within 28+ States• Train new employees and teammates on HR Ops and HRIS processes• Monitor internal HR systems and databases for data integrity• Continuous compliance and I-9 audits to keep within compliance• Set objectives for the coordinator team and track progress and manage career and knowledge development Show less

Human Resources Coordinator

• Apr 2019 - Jan 2020

• Supported HR Business Partners in key HR Operational duties in Field and Central capacities• Worked in multiple HRIS platforms - employee life cycle management, data management, HR document enforcement• Bridged the gap between the HR Operations and IT teams• Assisted with regular data audits to keep compliance and data integrity remained a priority• Conducted in-person Orientation sessions for training on our company and completion of I-9

Human Resources Assistant

• Oct 2018 - Apr 2019

• Full Cycle Recruiting • Employee Engagement • Coordinate Executive Travel • Plan Company Events & Celebrations • Create Monthly Communication Board • Order & Plan Company Swag • Update & Organize Employee Documents • Full Cycle Recruiting • Employee Engagement • Coordinate Executive Travel • Plan Company Events & Celebrations • Create Monthly Communication Board • Order & Plan Company Swag • Update & Organize Employee Documents

Social Media and Content Manager

• Oct 2017 - Apr 2019

Manage Facebook, Instagram, and twitter social media presence Create thoughtful and relevant posts to increase views and sales Keep website updated with new pictures and new releases Write tasting notes for current releases and suggest food pairings Keep up with comments and questions to ensure responses and acknowledgments are made quickly and accurately Manage Facebook, Instagram, and twitter social media presence Create thoughtful and relevant posts to increase views and sales Keep website updated with new pictures and new releases Write tasting notes for current releases and suggest food pairings Keep up with comments and questions to ensure responses and acknowledgments are made quickly and accurately

Property Manager

• Jul 2018 - Sep 2018

Assistant Property Manager

• Apr 2018 - Sep 2018

Social Media Manager

• Dec 2017 - Mar 2018

• Responsible for implementing social media strategies • Consistently engaging with customers on social networks • Propose blog post topics • Monitor the Internet for related topics • Generate leads, and report to the executive director and board of directors • Demonstration of marketing expertise, excellent communication and writing skills, organization, time management, and computer proficiency • Responsible for implementing social media strategies • Consistently engaging with customers on social networks • Propose blog post topics • Monitor the Internet for related topics • Generate leads, and report to the executive director and board of directors • Demonstration of marketing expertise, excellent communication and writing skills, organization, time management, and computer proficiency

Barista

• Dec 2016 - Jun 2017

• Independently perform open and closing duties • Train new employees on daily activities • Interact with customers and fulfill orders quickly • Daily balancing of cash drawer • Work cohesively with coworkers to work accurately and efficiently • Develop relationships with new and existing clients to create repeat business • Independently perform open and closing duties • Train new employees on daily activities • Interact with customers and fulfill orders quickly • Daily balancing of cash drawer • Work cohesively with coworkers to work accurately and efficiently • Develop relationships with new and existing clients to create repeat business

Box Office Attendant

• May 2016 - Dec 2016

• Fulfilled customer orders quickly and correctly • Ability to efficiently handle cash and credit transactions • Perform clerical and organizing duties as instructed • Greet customers warmly on the phone and in person • Process season package and single performance ticket orders • Encourage ticket upgrades and group sales on a daily basis • Fulfilled customer orders quickly and correctly • Ability to efficiently handle cash and credit transactions • Perform clerical and organizing duties as instructed • Greet customers warmly on the phone and in person • Process season package and single performance ticket orders • Encourage ticket upgrades and group sales on a daily basis

Intern

• May 2016 - Aug 2016

• Helped staff with daily work and office functions • Set and organize travel agendas for staff and visiting journalists • Communicated with members, wineries, and vineyard owners to answer questions and ensure proper and consistent information • Made arrangements and coordinate educational seminars for members and winery staff • Organized financial report packets and set up monthly Board and Committee Meetings • Assisted in managing Social Media, including Pinterest, Facebook, Instagram, and Twitter • Organized documents, packages, and create badges for large local events, including Savor Idaho • Attended meetings and local events, and maintain a positive image for the Commission and good relationships in the community Show less

Dog Handler

• Jul 2015 - Jan 2016

• Completed opening and closing responsibilities to fulfill daycare and boarding needs • Helped new workers handle new dog relationships • Greeted customers with a friendly and helpful attitude • Trained new employees on company procedures and dog handling standards • Answered phones and emails in a professional and timely manner • Organized new and existing client’s vaccination and information files • Prepared bills and settled payments for daily or weekly stays • Maintained friendly and high-level customer service for each customer's experience Show less

Beverage Cart Attendant

• May 2015 - Jul 2015

 Completed opening and closing duties for restaurant, lounge, and carts  Greeted customers as they enter and seat them appropriately  Asked for orders and fill food and beverage orders as required  Delivered orders to the customers after ensuring accuracy  Made alcoholic and non-alcoholic drinks according to standards and customer specifications  Ensured service station is well stocked and always clean  Ensured all food items are prepared to the highest of standards  Trained new employees in restaurant, bar, and cart duties  Cleaned tables and bar quickly after customers left  Prepared bills and settled payments  Maintained friendly and high level customer service for each customer's experience Show less

Phone Banker

• Feb 2015 - May 2015

Provided confidential information to caller only after properly authenticating caller in accordance to set policy and procedures Met very strong sales goals on a daily basis with referring additional bank products and services Managed multiple software programs simultaneously in a timely manner Handled escalated issues very well and worked to diffuse situations to ensure customer satisfaction. Demonstrated appropriate and professional phone skills, exhibited composure and patience at all times Show less

Beverage Cart Attendant

• Oct 2013 - Dec 2014

 Completed opening and closing duties for restaurant, lounge, and carts  Greeted customers as they enter and seat them appropriately  Asked for orders and fill food and beverage orders as required  Delivered orders to the customers after ensuring accuracy  Made alcoholic and non-alcoholic drinks according to standards and customer specifications  Ensured service station is well stocked and always clean  Ensured all food items are prepared to the highest of standards  Trained new employees in restaurant, bar, and cart duties  Cleaned tables and bar quickly after customers left  Prepared bills and settled payments  Maintained friendly and high level customer service for each customer's experience Show less

Office Assistant

• Oct 2012 - Jun 2013

• Organize and scan files for five years of class documentation • Complete grant applications • Contact students regarding registration and payments • Compile class evaluations and enter information into database • Work closely with department Dean to organize department communications and trainings • Spreadsheets and reports for a variety of class details and data • Organize and scan files for five years of class documentation • Complete grant applications • Contact students regarding registration and payments • Compile class evaluations and enter information into database • Work closely with department Dean to organize department communications and trainings • Spreadsheets and reports for a variety of class details and data

Winery Attendant

• Jun 2011 - Sep 2012

 Daily opening and closing duties for two tasting rooms  Kept social media sites updated with current deals and promotions  Lead bartender at weddings and other special events  Introduced new events to draw new audience to our secondary wine tasting room  Assisted in training new employees on our wines and our procedures  Contributed to monthly sales of our wines and wine club memberships  Delivered wines between both tasting rooms and occasional outside sales deliveries  Assisted customers daily with food, drink, and shipping orders Show less

Human Resources Intern

• Jun 2010 - Aug 2010

 Reviewed resumes and help conduct phone interviews for several open positions  Created new online Exit Interview for all regional locations  Developed various PowerPoint presentations for college recruitment, training, employee programs, etc  Filed unemployment claims  Scheduled on site interviews travel arrangements for several locations in North America  Updated internal policies  Organized AGCO management training seminars  Helped organize the office summer party  Developed local and regional on boarding presentation and program  Wrote articles for AGCO's regional newsletter  Researched data on HR development and recruiting  Provided general support and administrative assistance to the HR team  Researched topics and composed various PowerPoint presentations for HR director Show less