Experience

Simco Restaurants

• United States
• Restaurants
• 1 - 100 Employee

• Server - Bartender

  • May 2023 - Present

  Greet guests and respond to guest inquiries in a friendly and welcoming manner. Present menus, give recommendations, and take orders from the guest. Check for proper identification and serve only in accordance with State & Federal regulations. Mix & garnish beverages according to recipe and portion control standards. Collect and process payments using the POS with various payment methods. Maintain a clean and well-stocked bar by keeping up with inventory.

• Server

  • Oct 2016 - Present

  Provide excellent guest experience in a fast-paced high-volume restaurant by exceeding the guest expectations. Assist guests in order selection by promoting specific menu items and specials. Respond to inquiries regarding meal preparation and service. Up-sell appetizers, specialty beverages, and desserts to increase guest check averages. Coordinate with kitchen staff to ensure timely and accurate order preparation. Regularly follow-up with guest tables and promptly fulfill additional requests. Collect payments and balance transactions with receipts. Show less



Compass Group

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Concession Manager

  • Apr 2013 - Oct 2019

  Managed and assisted to control appropriate food cost. Monitored food orders and ensured timely delivery. Trained and coordinated team members for exceptional guest services. Maintained neat and clean work area at all times. Oversaw the working concession employees as per policies. Maintained inventory and stocks, cash register operations. Provided great guest experience, while meeting and exceeding their needs in a fast paced and high volume environment .

• Cashier Customer Service

  • Apr 2006 - Apr 2013

  Maintained and updated all daily task and inventory reports. Supervised storage and refrigeration areas to ensure cleanliness and sanitation.Ensured regular stocking of all supplies and food materials. Received and filled all customer food orders in a timely and courteous fashion. Provided excellent guest experience in a high-paced and high-volume work place.



The Destination Center

• San Francisco, California, United States

• Concierge Supervisor

  • Nov 2015 - May 2017

  Lead and supervise the concierge team to ensure they offer the best customer service, knowledge, and assistance to guest. Assist the guests with mail, packages, and all inquiries. Answering all inquiries pertaining to all provided services, knowledge of shopping, dining, entertainment, and travel directions. Balance operational, administrative and colleague needs. Assist guest regarding the hotel facilities in an informative and helpful way. Follow department policies, safety policies, procedures and service standards. Addressed and resolved customer product complaints empathetically and professionally. Accurately documented, researched and resolved customer service issues. Offered the a friendly and professional environment in a high-volume fast-paced environment while always exceeding guests needs. Show less



The Destination Center

• San Francisco, California, United States

• Concierge

  • Jul 2013 - Nov 2015

  Service-oriented utilizing strong people skills to meet specific guest needs in a timely, organized manner. Expertise in juggling schedules, arranging for customized services and responding quickly to guest needs while remaining courteous and efficient. Apply well-developed judgment and decision-making abilities and complex problem skills to better enhance the guest experience. Providing the guests an exceptional travel experience by booking exciting city tours, wine tastings, personal gifts, restaurants, spas. Maintaining a professional attitude in a fast-paced demanding workplace. Show less