Customer Success Manager

• Jul 2018 - Present

CLEVVA is an award-winning web platform used to build, maintain and deploy digital experts that help customers self-solve their queries, issues and complaints. The reason we spend our days and nights doing this is because we realise that unless we help people become assets and not liabilities within organisations, artificial intelligence will soon make staff redundant. This is because many required decisions and actions are effectively driven by a known organisational formula, and technology is better than people with repeating known formula. From a Channel Management perspective I am responsible for developing, servicing, and growing relationships with CLEVVA's channel partners. My role includes building out the CLEVVA Partner Program and successfully rolling this out to our existing Partner base, as well as on-boarding new Partners. From a Relationship Manager perspective I am responsible for building and preserving trusting relationships with our customers. I am an excellent communicator, able to work with sales and marketing teams and build rapport with customers. I am a strategic thinker with strong problem-solving skills. Show less

Enterprise Partner Manager

• Dec 2015 - Nov 2017

Mimecast is Making Email Safer for Business. ... We give employees fast and secure access to sensitive business information, and ensure email keeps flowing in the event of an outage. Mimecast will remain committed to protecting your IT assets through constant innovation and focus on your success. During my tenure at Mimecast I was responsible for the following: - Articulate the Mimecast strategy to the Partner and have a deeper understanding of Partner strategy/plans, Mimecast relevance and new avenues for Mimecast positioning in order for effective alignment to take place - Develop and execute a strategic framework for the managed partners through crafting business and marketing plans with the custodians of the Mimecast relationship within the partner base, and to track their progress methodically and consistently - Master the channel program and in turn adapt it accordingly to each of the partners in order to ensure their successful development - Amplify Mimecast's relationships with designated enterprise partners to create new opportunities - Drive pipeline growth and revenue through partners, through enablement, creative incentive initiatives, campaigns and alignment of business objectives - Apply product knowledge and commercial acumen to all business units within the partner to present a compelling partnership proposition - Collaborate with all other Mimecast divisions, including Sales, Pre-sales, Customer Advocates, Support, Finance, Marketing and alliances Show less

Oracle Brand/Business Unit Manager

• Mar 2015 - Nov 2015

As part of my job portfolio I am responsible for the following:- Product knowledge- Vendor liaison- Manage the profitability of products- Manage stock efficiency and logistics- Training- Support- Marketing and Sales- Relationships

Oracle Hardware Product Manager

• Nov 2013 - Feb 2015

- Partner On-Boarding- Partnership Business Plans- End-user Coverage- Partnership Communication- Business Development- Partner Feedback Loop- Channel Partner Enablement- Channel and Partner Incentives- Building of Oracle hardware and software carts, in turn Oracle Hardware quotes using OPS (Oracle Partner Store)- Facilitation of Additional Discount Requests, Oracle Open Market Model applications

Sales Operations for Oracle Hardware and Software and Oracle Remarketer Program Manager

• Nov 2012 - Oct 2013

Account Manager

• Sep 2011 - Oct 2012

Category Assistant for Lenovo

• Apr 2010 - Aug 2011

Product Logistics Administrator for Lenovo

• Oct 2009 - Mar 2010

Sales Support Consultant

• Jul 2008 - Oct 2009

Internal Sales Administrator

• Feb 2008 - Jun 2008