Experience

Berkeley Eye Center
• United States
• Medical Practices
• 100 - 200 Employee
• Clinic Coordinator

  • Nov 2021 - Present


The Vision Source Kingwood

• Office Manager

  • Jan 2010 - Sep 2021

  I oversee the operations of a very large and dynamic optometry practice working directly under the founder and Executive Chairman of Vision Source which has grown to over 4000 affiliates since its inception. I am responsible for a staff of 25 individuals including optometrists, opticians, optometric technicians and a variety of ancillary positions. My department supervision responsibilities included social media, direct marketing, inventory management, contact lenses and all other ophthalmic devices, Dry Eye Clinic, diagnostic imaging and hardware apparatus. Show less

• Director Of Practice Development

  • May 2017 - Jan 2019

  Social media & marketing, customer service, patient wait times and creating patient flow solutions, oversee a call center and front desk team of 8, patient relations, managing patient schedule to improve maximum profit without creating patient congestion, manage employee schedules & vacation times, training new staff on policy and procedures, HIPAA Officer for the office, vision & medical insurance specialist, prior authorization specialist, Care Credit certified, among other responsibilities.

• Vision Source Representative Facilitator

  • Nov 2016 - Jan 2019

  Vision Source Representative Facilitators are chosen based on their professional achievement and merit. VSRFs lead educational and idea exchange meetings locally, typically quarterly, for staff appointed by members as “Vision Source Representatives” (VSRs). A VSRF also distributes information to their local Vision Source network and serves as a liaison at the staff level. Administrators appoint VSRFs to work with members in their region, and have instituted a new process by which candidates for the position perform an assessment to meet bench-marking of success in the role. They are trained by our corporate VSR team and are offered opportunities and resources from that team. Show less

• Patient Flow Coordinator

  • Aug 2010 - Jan 2019



Victoria Secret

• 700 & Above Employee

• Customer Service Representative

  • Jan 2004 - Aug 2010

  I was a CSL (Customer Service Lead) which allowed me to be hands on with all of our customers and make sure that they had all they needed. In the event there was an upset customer, I was able to be the one to assist them and come to a suitable outcome that met the customers needs and was financially smart for Victoria Secret. I was a CSL (Customer Service Lead) which allowed me to be hands on with all of our customers and make sure that they had all they needed. In the event there was an upset customer, I was able to be the one to assist them and come to a suitable outcome that met the customers needs and was financially smart for Victoria Secret.