Allison Ryan
Client Services Manager at BioIVT- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
West Islip, New York, United States, US
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Experience
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BioIVT
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United States
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Biotechnology Research
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200 - 300 Employee
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Client Services Manager
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Sep 2020 - Present
Manage a team of 8 individuals in a high volume CS organization Key player in integration of acquisitions into existing systems Create extensive training plans and collateral for CSRs On board and train members of matrix selling team Monitor daily tasks and overall performance using platforms such as Salesforce.com Lead daily cross functional huddles to escalate issues and increase customer satisfaction
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Senior Team Leader, Clinical Client Services
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May 2019 - Sep 2020
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Team Leader, Clinical Client Services
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May 2018 - May 2019
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Senior Client Services Specialist, Clinical Subject Matter Expert
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Sep 2016 - May 2018
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Client Services Specialist
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Oct 2014 - Sep 2016
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Clinical Research Associate
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Oct 2013 - Oct 2014
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Education
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2018 - 2019
Molloy University
Master of Business Administration - MBA, Business Administration and Management, General -
2009 - 2013
Molloy University
Bachelor's degree, Mathematics
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