Experience

Compulocks

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Customer Success Specialist

  • 2023 - Present

  In my current role as a customer success specialist, I am actively developing and implementing customer success strategies to enhance customer retention and satisfaction. By leveraging a robust customer feedback system, I am driving a reduction in customer churn and an overall improvement in customer satisfaction scores. I collaborate closely with sales and product teams to identify opportunities for upselling and cross-selling, ultimately contributing to the growth of average deal size. These ongoing efforts highlight my ability to drive customer success and foster strong relationships with clients. Show less



Cleveland Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Operations Supervisor

  • Jan 2020 - Apr 2022

  Working at one of the highest ranking hospitals in the world: I Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department; Determined charges for services requested, POS transactions, collecting payments, or arranging for billing; And performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors Working at one of the highest ranking hospitals in the world: I Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department; Determined charges for services requested, POS transactions, collecting payments, or arranging for billing; And performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors



Ramat Gan Safari

• Ramat Gan, Tel Aviv, Israel

• Wildlife Rehabilitation Specialist

  • Jun 2021 - Aug 2021

  Home to the largest collection of animals in human care: I provided necessary and specific care for sick and injured wild animals of all sizes; cleaned, organized, and disinfected animal living quarters, yards, and animal equipment; and monitored the health of the animals regularly and reported to superiors if deterioration occurred Home to the largest collection of animals in human care: I provided necessary and specific care for sick and injured wild animals of all sizes; cleaned, organized, and disinfected animal living quarters, yards, and animal equipment; and monitored the health of the animals regularly and reported to superiors if deterioration occurred



Waterway Carwash

• United States
• Retail
• 300 - 400 Employee

• Customer Experience Manager

  • Jul 2018 - Jan 2020

  I excelled in developing and executing a customer loyalty program that drove significant growth in repeat purchases and overall sales. As a team leader, I provided guidance, training, and support to a group of customer service representatives, enabling them to deliver exceptional service and enhance customer satisfaction. Additionally, I optimized inventory and stock management systems, resulting in improved availability and reduced excess inventory. These achievements highlight my ability to drive customer loyalty, lead teams effectively, and streamline operational processes for optimal performance. Show less



The Taste of Hudson

• Hudson, Ohio, United States

• Volunteer Operations Manager

  • Sep 2011 - Sep 2015

  During my tenure, I took on the responsibility of planning and executing the logistical operations for a team of 200 volunteers during an annual non-profit festival. Through meticulous coordination and organization, we achieved a seamless execution of all event activities, ensuring a memorable experience for attendees. By implementing an efficient scheduling and assignment system, we were able to optimize volunteer productivity, resulting in a remarkable 15% increase. Additionally, I successfully managed the festival's infrastructure needs, strategically securing essential equipment and supplies, which led to significant cost savings of $10,000. My contribution to the success of this event showcases my ability to deliver exceptional results through effective management and resource utilization. Show less