Experience

National Care Group Limited

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Executive Assistant To Chief Executive Officer

  • Jan 2020 - Present



Belvoir Farm

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Executive Assistant To Chief Operations Officer

  • Sep 2019 - Dec 2019

  Arranging UK and International travel, including flights, trains, hotels, airport parking, and managing itineraries;Supporting the Director with external stakeholders, Senior Management and visitors and preparing for visits;Planning, coordinating and managing meetings across time zones including booking meeting rooms, providing refreshments, video conference set up and agenda preparation;Long term calendar management ensuring annual activities run smoothly (meetings, planning & preparation) and schedule review to ensure on-time delivery of key pieces of work;Ensuring actions and information requests are followed up appropriately;Researching, sourcing and general preparation for any events or meetings;Building and maintaining excellent relationships and communications with a multitude of contacts and stakeholders, internally and externally;Supporting the inductions of new Managers and team members;Proactively identifying opportunities to improve current processes and increase efficiency and effectiveness within the teams;Managing projects through to completion on behalf of the Director.



Optima UK Recruitment,Training & Business Consultancy

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Executive Assistant to Chairman and Chief Executive

  • Jan 2019 - Sep 2019

  Manage the Chairman’s and Director’s diaries and meeting appointments, ensuring effective prioritisation and time management. Also, schedule and conduct interviews on behalf of various executive officials. Support the CEO in all administrative tasks while addressing internal inquiries and information requests in a professional manner. • Act as the key point of contact for external correspondence, to include email and phone calls, in addition to managing diverse projects to ensure objectives and milestones are timely achieved. • Collaborate with the Marketing team in developing presentations and promotional content for internal and external meetings. • Monitor KPI metrics, retrieve and analyse records, and ensure all required management reports are promptly prepared. • Conduct staff performance appraisals and liaise with relevant internal teams to plan and coordinate company events. • Maintain active communication with the CEO for efficient management of SMEs’ M&A projects and obtain approval signatures in accordance with NDAs regulatory requirements



Althorp House

• Executive Assistant to Earl Spencer

  • Sep 2016 - Jan 2019

  Leveraged extensive time management skills in maintaining complex diaries and in coordinating meeting appointments. Processed payments and oversaw successful management of the family calendar, holidays, and extra-curricular activities. Provided high-quality support services to the family, including supervising projects, assisting in relocation plans, organising national and international travel arrangements. • Prepared minute agenda prior to meetings, drafted minutes and circulated the same to follow-up on agreed action plans. Also, transcribed reports and routine correspondences from dictation and written sources. • Maintained an up to date electronic filing system through scanning all hardcopy documents, in addition to addressing phone/email queries and routing calls when necessary. • Cooperated with clients, suppliers, and relevant staff to expedite the resolution of any arising issues. • Developed high standard presentations and marketing material for key customers and stakeholders’ engagement initiatives. • Held full responsibilities for safeguarding the client’s brand, culture values, as well as ensuring all deliverables were achieved in full alignment with internal and clients’ policies /procedures. • Coordinated various events which attracted 200+ attendees and book launches in a fast-paced environment, ensuring all invitations to 500 high-profile guests were sent to meet strict deadlines. • Managed the family’s second home in London, including all aspect of housekeeping, repairs, and maintenance, as well as ordering food and scheduling nanny’s routine when the family visited.



RSAcademics

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Executive Assistant and Office Manager

  • Apr 2016 - Sep 2016

  Supported the CEO and Managing Director in administrative tasks, including diary management, national and international travel arrangements, meeting bookings, and clients’ appointments. Delivered professional first-hand services to clients, employees, and consultants which included screening calls and email messages, and routing the same to the correct personnel. • Maintained general company documentation, comprising of business terms, charged service fees, and templates. • Managed prices charged for various services and ordered office supplies to ensure all operations proceeded in a smooth and efficient manner. • Utilised ACT! database in generating status reports regarding diverse clients’ projects for management team. • Achieved 10% improvement in the input and information gathering capability which ensured that the CRM records were accurate and reliable. • Verified and oversaw the processing of received expense claims, in addition to reconciling visa statements. • Provided IT, communication, and maintenance support to the CEO and MD, as well as diverse teams through close liaison with the appointed third-party IT Support company.



Crownhouse Wealth Management

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Executive Personal Assistant

  • Oct 2014 - Apr 2016

  Coordinated high volumes of internal and external meetings for the Director and the existing/potential HNW clients, as well as for the staff. Managed the Director’s diaries and staff schedules, and acted as the first point of contact for all inquiries received via telephone. Organised travel arrangements, to include flight itineraries and hotel bookings, and ensured all messages were screened, forwarded, and actioned in a prompt and professional manner. • Provided support in all key projects undertaken by the Director which included communication and relationships facilitation. • Ensured that all operations were executed in full compliance with the applicable regulatory and FCA requirements. • Contributed significantly to the reduction of financial data analysis TAT from over three weeks to 1.5 weeks for various information requests. • Managed several HNW individual client portfolios simultaneously and supervised a direct team of recruiters in executing HR responsibilities while working in partnership with the Assistant Director. • Assessed and reviewed the company’s policies/procedures and implemented new standards to enhance efficiency and regulatory compliance. • Oversaw successful preparation of required reports and submission of new business plans/cases to the registrar. • Trained and coordinated a team of three Administrators, assigned with the responsibility for supporting different projects. Also, attended regular meetings and reported directly to the Director. • Undertook and successfully completed training on the ACT! software to enable effective customer relations, client portfolio management, and training.



Riders for Health

• Project Manager

  • Jun 2011 - Sep 2014

  Tracked and validated all financial transfer paperwork, letters, proposals, manuals, standard operating procedures, and reports, in addition to ensuring effective modules were established to facilitate successful end-to-end management of projectsLiaised with the Fundraising teams in planning and coordinating fundraising events to attract donors in the company’s investment programmes. • Supported projects in all aspect of HR, financial, partnership awareness, IT queries, and procurement functions. • Maintained active communication with the Programme Managers and Directors in providing all necessary guidance to various global projects while working from the UK head office. • Placed monthly calls and ensured the highest level of accountability through successful tracking of the progress of each assigned programme. Attended meetings with the Country Directors and recorded minutes for all department heads at Riders.

• Business Travel Administrator

  • Jun 2011 - May 2012



United States Department of Defense

• United States
• Armed Forces
• 700 & Above Employee

• Executive Assistant/Pastoral Coordinator

  • Apr 2001 - Aug 2010