Senior Executive Administrative Assistant & Business Partner

• Feb 2022 - Present

Executive Assistant

• Jul 2020 - Present

Executive Assistant

• Feb 2020 - Jul 2020

Provide executive level support to CMO and VP of retail. Keep executives on track with schedule, travel and daily meeting cadence. Complex calendar management encompassing coordination of meetings, preparing agendas, reserving and preparing facilities/rooms and meeting minutes. Provide international and domestic travel management. Reconciled travel expenses and process expenses for approval/payment. Demonstrates administrative support ranging from managing mail, communication, correspondence, and presentation preparation. Accomplishments  Captured duplicate payments and miss-allocated funds in expense audits prior to approval.  Coordinated team luncheon of 70 people providing administrative support in presentation preparation and equipment set up.  Collects weekly team overviews and prepares minutes for executive review.  Gathers company travel requests for approval and analyzes quarterly travel budget based approved requests. Show less

Executive Assistant/Support Specialist

• Sep 2015 - Jan 2020

Negotiate creative solutions for consumer disputes while maintaining mutually beneficial relationships and curbing monetary loss. Effectively communicates in a professional tone through email and phone correspondence responding to numerous routine inquiries from our community. Prepared, proofread and formatted professional e-mail correspondence. Maintaining an average of 95% and higher in reviewed quality assurance cases. Applies tact while working with escalated inquiries to defuse issues prior to raising to the attention of management. Anticipates consumer needs through on job experience and remaining knowledgable in the direction of company growth. Negates escalating complaints to executive management by effectively communicating planned resolution and self-appointed deadline. Maintain format and update data in shared google sheets and google documents. Answered and screened phone calls in courteous manner while taking detailed messages for other departments. Accomplishments  Collected call data used to restructure call tree to more efficiently route inbound calls to the correct party and improve user experience.  Training and development of new staff online.  Communicate workflow specifications with engineering team for more efficient project management.  Prioritized work and managed ongoing workload flexes while maintaining the top ranking amongst my peers with an average case resolution time of under 70 hours. Show less

Sales Lead

• Nov 2014 - Oct 2015

Fostered Client relationships through scheduled email correspondence and conducting product events to invite store clientele to attend. Organized and scheduled internal meetings and luncheons, handling all details such as presentation equipment, planning refreshments and menu. Premeditated catering expenses for scheduled company meetings throughout the year preventing a budget deficit. Utilized Excel spreadsheets in daily and weekly schedule management to most effectively organize employees day and time management. Accomplishments: -Coordinated with management team to plan quarterly events driving revenue 100% to goal and outperforming partnering stores within our region. -Managed personal performance goals, while balancing leadership responsibilities and coaching associates. -Premeditated catering expenses for scheduled company meetings throughout the year preventing a budget deficit. Show less

Assistant Manager

• Mar 2011 - Nov 2014

Scheduled 900 staff hours per week to ensure optimal coverage, anticipating scheduling needs based on collected data from previous quarters. Onboarded new hires and processed accompanying payperwork including tax, wage forms and permits. Audited and processed bi-weekly payroll for 130 staff. Proritize and mananage multiple projects simultaneously and follow through issues and deadlines in a timely manner. Prearranged and communicated district-wide meetings, conference calls and recruiting activies. Accomplishments: -Maintained standard store operations and collected data on sales and hours efficiency from our district to organize and present to our district manager in liu of the general manager. -Submitted paperwork for travel reimbursement to reconcile accounts. Show less

Barista

• Aug 2009 - Jun 2011

Rigorously trained on bar to pull shots and texture milk providing customers with an high quality coffee experience. Managed well during high traffic morning executing engaging and swift customer service. Efficiently managed to balance daily store maintenance tasks and perform duties as a cashier or Batista. Rigorously trained on bar to pull shots and texture milk providing customers with an high quality coffee experience. Managed well during high traffic morning executing engaging and swift customer service. Efficiently managed to balance daily store maintenance tasks and perform duties as a cashier or Batista.

Sales Associate

• Jul 2007 - Dec 2009

Maintained store standards and cleanliness. Greeted customers and provided a high level of open communication about products while preventing loss due to shoplifting. Restocked sales floor and reset the store for new season inventory. Excelled during high levels of traffic during the holiday season, maintaining a friendly and helpful attitude. Performed audits on products. Maintained store standards and cleanliness. Greeted customers and provided a high level of open communication about products while preventing loss due to shoplifting. Restocked sales floor and reset the store for new season inventory. Excelled during high levels of traffic during the holiday season, maintaining a friendly and helpful attitude. Performed audits on products.

Bookkeeper

• 2004 - 2006

Managed payroll for entire organization, organized and maintained all bank transactions, generated and processed monthly statements and newsletters. Answered phone lines and provided potential customers with information regarding the organization. Managed payroll for entire organization, organized and maintained all bank transactions, generated and processed monthly statements and newsletters. Answered phone lines and provided potential customers with information regarding the organization.