Experience

Travel Edge

• Canada
• Travel Arrangements
• 100 - 200 Employee

• Luxury Travel Advisor, Black Sheep Travels

  • Aug 2021 - Present



KayeSource Travel

• International

• Owner/Independent Consultant

  • Sep 2013 - Present

  - Providing expertise in: New product development & itinerary creation; Location scouting/site inspections; Marketing & copywriting; Onsite tour evaluations; Business development strategies including for post-Covid recovery and growth. - Contributing additional photography skills, local knowledge, other logistical support as needed. - Current and past clients include Jewish Majorca, Royal Caribbean International and Westcoast Connection. - Providing expertise in: New product development & itinerary creation; Location scouting/site inspections; Marketing & copywriting; Onsite tour evaluations; Business development strategies including for post-Covid recovery and growth. - Contributing additional photography skills, local knowledge, other logistical support as needed. - Current and past clients include Jewish Majorca, Royal Caribbean International and Westcoast Connection.



City Wonders

• Ireland
• Travel Arrangements
• 100 - 200 Employee

• Guide Manager, Barcelona

  • Nov 2017 - Sep 2019

  • Led Barcelona launch (2014) and re-entry (2017-19) for renowned international tour operator. o Recruited team of 50+ tour guides; trained guides in all aspects of City Wonders’ itineraries, standards, branding, back-office platform, operations & procedures, and other best practices. o Provided ongoing evaluation and support to guides by following tours, running workshops and regularly reviewing client feedback. o Initiated incentive programs for guides to increase number and quality of client reviews on social media and internal platforms. o Achieved a 5-star rating for Barcelona tours on both Trip Advisor and direct B2C feedback, over all 3 years of operations. o Managed relationships with local sites including Sagrada Familia, La Pedrera, flamenco and food venues, wineries, more. o Worked with Product team to develop new itineraries for future seasons in Barcelona and across Spain. Show less



Vreasy

• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Guest Services

  • Aug 2016 - Jun 2017

  Managed team of 4 people in designing 5-year growth plan for the Guest Experience division of Vacation Rental Management software tool, to increase revenue from ancillary services (i.e. tours, transfers, apartment amenities) through three main efforts: - “High-touch” - providing personal concierge services to guests of selected high-potential Property Managers (PMs). - “Low-touch” - working with Development team to design a web app to be used by all PMs to offer services to their guests. - eCommerce - moving from manual processing of guest requests to a new eCommerce platform, saving time and resources. Show less



City Wonders

• Ireland
• Travel Arrangements
• 100 - 200 Employee

• Operations & Logistics Manager

  • Jan 2014 - Dec 2014

  Spearheaded launch of Barcelona operations for high-end international tour company; see full description above in 2017-2019 role. Spearheaded launch of Barcelona operations for high-end international tour company; see full description above in 2017-2019 role.



Beabloo

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Director

  • Apr 2012 - Dec 2012

  - Spearheaded online and offline corporate communication strategy for partners across 5 continents, through blogging social media, newsletters, sales presentations and other channels. - Worked with management team and global partners in designing product launches, analyzing competitive landscape and positioning Beabloo products across diverse markets. - Led multifunctional team (engineering, design, sales) in initial stages of devloping new corporate website to improve communication of product features. Show less



Ubuntu Pathways

• South Africa
• Philanthropy
• 1 - 100 Employee

• Outreach Coordinator

  • Oct 2009 - Jun 2010

  - Customized program to target and assemble diverse young professionals in New York City to develop partnerships and networking opportunities. - Assisted in planning and facilitating of events and fundraisers around New York. - Customized program to target and assemble diverse young professionals in New York City to develop partnerships and networking opportunities. - Assisted in planning and facilitating of events and fundraisers around New York.



Westcoast Connection

• United States
• Travel Arrangements
• 1 - 100 Employee

• Marketing Manager, European Travel Division

  • Jan 2008 - Jun 2009

  - Identified competitive market niches during economic crisis to create new program. - Assessed and improved existing itineraries based on teen traveler and parent feedback; evaluated opportunities for cost-savings.

• Staff Recruitment and Training Manager

  • Jan 2004 - Jun 2009

  - Developed strategies to attract, develop and retain staff.- Interviewed and hired qualified candidates; managed ongoing relationships with successful applicants.- Planned and facilitated annual staff development & training weekends for 300+ seasonal employees, designed to promote company culture through teambuilding exercises and policy review.

• Sales Director

  • Feb 2003 - Jun 2009

  - Designed and implemented marketing and sales campaigns to recruit students from 9 different regions, domestically and abroad; attended recruitment fairs across the US & Canada.- Communicated with families throughout year to form trusting relationships and advise best program for each student’s needs. Analyzed post-summer feedback for areas of improvement.- Achieved 60% increase in enrolled students over 5 year period.

• Trip Director, Summer Touring & Language Immersion Programs

  • Jun 2003 - Aug 2008

  - Led groups of 40-50 teenagers, ages 13-18, on 4-6 week active trips through USA, Canada and Europe, including Spanish language tours in Spain.- Ensured health, safety, supervision and enjoyment of tour members; managed daily itineraries and trip budgets; coordinated with all trip suppliers (hotels, restaurants, recreation etc). - Coached, supervised, and provided ongoing feedback to teams of 4 to 5 junior staff leaders.