Allison Joyce, CTA
National Sales Manager at Louisville Tourism- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Tourism Ambassador
Certified Tourism Ambassador™ (CTA) ProgramSep, 2017- Nov, 2024
Experience
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Louisville Tourism
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United States
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Hospitality
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1 - 100 Employee
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National Sales Manager
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Feb 2018 - Present
My position includes generating leads for the city of Louisville focusing on market segments of 301 guestrooms on peak and above. To assist clients in considering our city to host their future programs and coordinating all site visit details to show the city at its best.
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Convention Sales Manager
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Jul 2016 - Feb 2018
My position included generating leads for the city of Louisville focusing on market segments of 300 guestrooms on peak and below. To assist clients in visiting our city and coordinating all site visit details to show the city at its best.
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Active Member
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Aug 2012 - May 2020
Give back to the community throughout the year through fundraising and volunteer opportunities. The Junior League of Louisville partners with such organizations as: Gilda's Club, Family Scholar House, Kosair Charities, Keep in Touch, Maryhurst and more! It is a wonderful feeling to be part of an organization of women who believe in voluntarism the same way you do .
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Recruitment and Retention Committee Chair
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May 2013 - Jun 2015
As the committee chair, I work hard to organize opportunities to reach potential new members. By educating our League members we can assist them with the tools needed to best recruit within our community. With a focus on connections, we have found ways to meet members and get to know them, while also introducing them to the ways we give back to the community. Being creative is key to reaching new markets and women who can assist in our efforts for a better Louisville community!In hand with recruiting comes retention. Through surveys of the League we aer able to see what areas need attention and consult with our committee on suggested ways to improve morale within the League. Together we have grown the League nearly 10% as well as assisted in organizing retention efforts for continued growth.
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White Lodging
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United States
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Hospitality
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700 & Above Employee
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Executive Meeting Manager at Louisville Marriott Downtown
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Aug 2013 - Jul 2016
Generated new accounts for meetings and guest room bookings.Stimulated past accounts, created stronger relationships to continue growth between the Marriott and the client.Created incentives for groups to fluxuate in order to push the hotel closer to a perfect sell. Generated new accounts for meetings and guest room bookings.Stimulated past accounts, created stronger relationships to continue growth between the Marriott and the client.Created incentives for groups to fluxuate in order to push the hotel closer to a perfect sell.
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Catering and Banquet Sales
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Jun 2012 - Dec 2012
o Contacted all booked clients concerning the transition of catering at the museumo Coordinated event meetings and tastings for future events with guests, operational managers and our culinary teamo Met with the museum sales team weekly to recap events and look ahead to booking potential new clientso Organized all data from previous caterer to create thorough event files and updated BEOs for clients
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Catering and Banquet Sales
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Feb 2012 - Dec 2012
o Assisted in the reorganization as Levy Restaurants began selling food and beverage for banquets at Churchill Downso Reached out and met with new guests, determining the food and beverage needs for each banqueto Created and edited BEOs for all banquet eventso Computed with such databases such as Daylight, Reserve and Oracleo Maintained up to date files for each event, including signed contracts, BEOs and credit card authorizations and all food and beverage notes pertaining to the banquet
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Levy Restaurants
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United States
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Food & Beverages
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700 & Above Employee
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Sales Administrative Assistant
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Oct 2011 - Dec 2011
o Reached out to suite owners with reminders of deadlines for catering orders o Entered all catering orders into database, checked daily that database reports were running accuratelyo Worked closely with front of house operations managers to make sure that notes from clients were clear and addressedo Created and edited BEOs for internal and client events throughout the facility, contacted client for approval and billing when necessary o Reached out to suite owners with reminders of deadlines for catering orders o Entered all catering orders into database, checked daily that database reports were running accuratelyo Worked closely with front of house operations managers to make sure that notes from clients were clear and addressedo Created and edited BEOs for internal and client events throughout the facility, contacted client for approval and billing when necessary
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Levy Restaurants
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United States
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Food & Beverages
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700 & Above Employee
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Finish Line Suites Supervisor
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May 2011 - Jul 2011
o Assisted in the management of 15 luxury suites at Churchill Downso Conducted many of the administrative aspects of the department including scheduling and payroll, budgeting, product orders, inventory and auditso Gained experience in front of house and back of house management within the department, as well as learning about the functioning of close working departments
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Marque Village Supervisor
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Mar 2011 - May 2011
o Oversee the management of over 50 temporary Derby Festival suites at Churchill Downso Worked closely with 5 visiting managers and 27 interns to educate all parties about suite guests and facilityo Communicated to all managers, interns and employees plans for set up, break down and everything in between through daily pre-shift meetings
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AMERICAN EAGLE OUTFITTERS INC.
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United States
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Retail
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700 & Above Employee
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Sales Associate
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May 2008 - May 2011
o Maintained high level of customer service to all guests in the storeo Calculated inventory to be shelved within departmentso Executed design layout of new merchandiseo Assisted in training new employees o Maintained high level of customer service to all guests in the storeo Calculated inventory to be shelved within departmentso Executed design layout of new merchandiseo Assisted in training new employees
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Levy Restaurants
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United States
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Food & Beverages
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700 & Above Employee
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Banquets Supervisor
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Aug 2010 - Dec 2010
o Oversee the management of all banquets throughout Churchill Downso Educate and assist visiting managers from other Levy locations during the Breeder’s Cup to help in the management of all area banquetso Learn through hands on experience the Levy difference by means of the premium departmento Assist other premium managers in order to learn the operations of the banquets department at Churchill Downs o Oversee the management of all banquets throughout Churchill Downso Educate and assist visiting managers from other Levy locations during the Breeder’s Cup to help in the management of all area banquetso Learn through hands on experience the Levy difference by means of the premium departmento Assist other premium managers in order to learn the operations of the banquets department at Churchill Downs
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KRC Catering
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Food and Beverage Services
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1 - 100 Employee
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Server
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May 2010 - Aug 2010
o Work special events from set up to breakdown along with other team memberso Check that all catering equipment is accounted for and ready to take off siteo Creating positive atmosphere for both team members and guests present o Work special events from set up to breakdown along with other team memberso Check that all catering equipment is accounted for and ready to take off siteo Creating positive atmosphere for both team members and guests present
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Indiana University Foundation
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United States
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Fundraising
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200 - 300 Employee
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Collegiate Member
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Jan 2007 - May 2010
o Arranged leisure activities for over 140 women to encourage sisterhood, increase knowledge, and overall awareness of their bondo Budgeted over 1,000 dollars for fixed year periodo Planned and coordinated event setup and correspondence with speakers and other executive memberso Attended Phi Mu Fraternity National Conference in Peachtree City, GA to learn from and offer other chapter ideas to further the bonds within their chapter
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Second Invite Recruitment Party Chair
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Apr 2008 - Jan 2010
o Hosted tea party for over 700 guestso Budgeted for all decorations, and tea cup, table, and chair rentalo Increased guest retention rates both years as Party Chairo Supervised more than 100 women to assist in the setup and break down of the party
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Vice President of Chapter Development
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Oct 2007 - Oct 2008
o Arranged leisure activities for over 140 women to encourage sisterhood, increase knowledge, and overall awareness of their bondo Budgeted over 1,000 dollars for fixed year periodo Planned and coordinated event setup and correspondence with speakers and other executive memberso Attended Phi Mu Fraternity National Conference in Peachtree City, GA to learn from and offer other chapter ideas to further the bonds within their chapter
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Louisville Tourism
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United States
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Hospitality
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1 - 100 Employee
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Service Department Intern
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May 2009 - Aug 2009
o Organized Annual Ladies Tea Party during the National Street Rod Association Convention for nearly 500 ladieso Organized entertainment including door prizes, fashion show, gift bags, and catered appetizerso Entertained visitors in the city of Louisville, creating an efficient itinerary to view the city and all accommodations and reservations needed for their time with uso Communicated with CVB partners when organizing Ladies’ Tea, meeting planning and visitor itineraries o Organized Annual Ladies Tea Party during the National Street Rod Association Convention for nearly 500 ladieso Organized entertainment including door prizes, fashion show, gift bags, and catered appetizerso Entertained visitors in the city of Louisville, creating an efficient itinerary to view the city and all accommodations and reservations needed for their time with uso Communicated with CVB partners when organizing Ladies’ Tea, meeting planning and visitor itineraries
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Indiana University - Kelley School of Business
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United States
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Higher Education
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700 & Above Employee
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Greek Strategic Planning Committee Chair Holder
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Mar 2008 - Oct 2008
o Coordinated daily campus wide events during Homecoming weeko Marketed events specifically to the Greek Community in order to create awareness and involvemento Communicated with over 61 Greek organizations on the Indiana University campus o Coordinated daily campus wide events during Homecoming weeko Marketed events specifically to the Greek Community in order to create awareness and involvemento Communicated with over 61 Greek organizations on the Indiana University campus
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Education
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2006 - 2010
Indiana University Bloomington
Bachelors of Science in Recreation, Tourism Management and Event Planning -
2002 - 2006
Sacred Heart Academy
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