Experience

HMP Education

• United States
• Education Management
• 1 - 100 Employee

• Administrative Assistant

  • May 2012 - Present

  •Register medical field professionals for continuing medical education programs •Manage incoming emails from clients and correspond accordingly •Heavy telephone contact with clients to solve registration issues •Contact clients with conferences/programs information •Assist clients with questions and concerns on all facets of the programs •Receptionist – answer incoming company calls and assist visitors •Register medical field professionals for continuing medical education programs •Manage incoming emails from clients and correspond accordingly •Heavy telephone contact with clients to solve registration issues •Contact clients with conferences/programs information •Assist clients with questions and concerns on all facets of the programs •Receptionist – answer incoming company calls and assist visitors



Funtime America

• Manager

  • Jul 2003 - Sep 2012

  •Open and close 40,000 square foot facility •Reconcile daily sales •Ensure facility is cleaned and prepared for business the following day •Handle customer grievances and arrange compensation and customer satisfaction •Manage and edit employee scheduling •Interview, hire, and prepare orientation for new employees •Update and organize employee files and records •Write memorandums for new policies and employee notices •Work closely with general manager to set up promotional events •Perform professional administrative functions •Review & coordinate report collection activities •Draft correspondence •Recommend improvement in operating procedures •Maintain timekeeping records •Conduct research and investigate customer complaints •Plan and draft agendas for meetings •Review & tabulate statistical data •Review & conduct analyses and prepares reports and/or documents of the findings •Analyze and review solutions for new functionality to the FunCenter mainframe system •Evaluate appropriate solutions for lapses in FunCenter mainframe system design and functionality