Experience

Hood River Distillers, Inc
• United States
• Wine & Spirits
• 1 - 100 Employee
• Tasting Room Associate

  • 2018 - Present

Stumptown Coffee Roasters
• United States
• Food & Beverages
• 100 - 200 Employee
• Wholesale Customer Support

  • Dec 2015 - Present


NW Natural

• Utilities
• 700 & Above Employee

• Senior Customer Service Representative

  • Mar 2012 - Oct 2015

  Internal support for colleagues in answering questions, offering verbiage for different scenarios, as well as taking escalated calls. Internal support for colleagues in answering questions, offering verbiage for different scenarios, as well as taking escalated calls.



Netflix

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Service Rep

  • Aug 2010 - Mar 2012

  Assisted customers with billing, account management, and shipping issues. Provide technical support for over 100 devices, including PC and Mac computers. Promoted to the position of ReelTime Expert. (Trainer and product knowledge expert) Acted as a mentor to new hires through call support and guidance. Aided new customer bases through the company's various launches globally. Assisted customers with billing, account management, and shipping issues. Provide technical support for over 100 devices, including PC and Mac computers. Promoted to the position of ReelTime Expert. (Trainer and product knowledge expert) Acted as a mentor to new hires through call support and guidance. Aided new customer bases through the company's various launches globally.



The Retreat Salon

• United States
• Individual and Family Services

• Hair Stylist

  • Jun 2008 - Aug 2010

  As a part-time hair stylist, I was able to establish and continue to grow a steady clientele base, satisfying 100% of every hair opportunity. I also gained experience working with different color lines, including BES, Framesi, and Vivitone, to add to my existing color knowledge in Redken and Alpha Parf. As a part-time hair stylist, I was able to establish and continue to grow a steady clientele base, satisfying 100% of every hair opportunity. I also gained experience working with different color lines, including BES, Framesi, and Vivitone, to add to my existing color knowledge in Redken and Alpha Parf.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Advanced General CSR

  • Sep 2002 - Aug 2010

  Resolved thousands of billing inquiries, disputes, payments, change of service requests, and general technical issues. Achieved consistent 85%-90% retention rate and consistently performed 5% above average center goal. Demonstrated ability to minimize customer escalations with superior product knowledge, and proven communication techniques. Provided mentoring and team support to a group of over 15 reps on a daily basis. Resolved thousands of billing inquiries, disputes, payments, change of service requests, and general technical issues. Achieved consistent 85%-90% retention rate and consistently performed 5% above average center goal. Demonstrated ability to minimize customer escalations with superior product knowledge, and proven communication techniques. Provided mentoring and team support to a group of over 15 reps on a daily basis.