Experience

Rent Ready
• United States
• Facilities Services
• 1 - 100 Employee
• Client Relationship Manager

  • May 2023 - Present


Navigate360

• United States
• Public Safety
• 100 - 200 Employee

• Implementation Consultant

  • Sep 2021 - Apr 2023

  - Led and oversaw the onboarding strategy, client objectives, and technology integration of company LMS implementation with customers using Asana, Salesforce, and Outlook while maintaining clear customer records - Conducted effective and engaging virtual eLearning training sessions, along with webinars, to key stakeholders to verify proficient functionality and knowledge of the Navigate360 Training Institute platform and configured Excel .CSVs of staff rosters for data uploads - Trained and managed newly onboarded colleagues on product knowledge as well as implementation best practices and productive workflow processes to yield successful achievement of customer and team goals - Created supplemental internal and customer-facing resources while ensuring timely responses to client requests, team, and cross-department communication to execute efficiently and facilitate teamwork Show less



Helen Tarokic Law PLLC

• United States
• Legal Services
• 1 - 100 Employee

• Billing Administrator

  • Jan 2020 - Sep 2020

  - Processed all payments into the firm's Operating and Trust accounts and depositing checks, cash, and money orders at the bank in addition to receiving payments made through LawPay, a transaction system for legal services - Updated all internal systems to maintain accurate payment records, including Excel spreadsheets to log all incoming payments, and creating detailed client profiles in LawLogix, a case management system for lawyers - Tracked internal payment processing, invoicing clients, and cutting checks using Quickbooks Online while maintaining confidentiality and excellent customer service - Built the firm's first comprehensive on-the-job training manual for the Billing Administrator position to serve as a guide and foundation for success Show less



Caffey Distributing Company

• Wholesale
• 1 - 100 Employee

• Intern - Life Skills and Leadership Development Program

  • May 2018 - Jul 2018

  - Created a consultative project to uncover gaps in the market, revamp marketing strategies, and increase overall opportunities for sales - Worked closely with sales team while partnering with Executive Leadership to gain market exposure and consumer insight - Visited 250+ accounts in person and converted survey data into actionable statistics - Developed new sales tactics and marketing recommendations, which included rebranding the company's in-house beer line-cleaning system, and presented them to CEO & Executive Leadership (see attached PowerPoint below) Show less



Lily Nicole & Co.

• United States
• Software Development

• Retail Sales Clerk

  • Jun 2016 - Aug 2016

  I worked as a Sales Clerk at Lily Nicole & Co., an upscale baby and children's clothing boutique. I was trusted with opening and closing the store, ringing up customers, answering phone calls, re-stocking the shelves, and entering inventory. I worked as a Sales Clerk at Lily Nicole & Co., an upscale baby and children's clothing boutique. I was trusted with opening and closing the store, ringing up customers, answering phone calls, re-stocking the shelves, and entering inventory.



Wake Forest Baptist Health

• United States
• Hospitals and Health Care

• Program Assistant

  • Dec 2013 - 2015

  After rotationally volunteering in different departments throughout the summer in Wake Forest Baptist Health's Volunteer Program, I was offered the first Program Assistant position within the hospital's premier Nurse Anesthesia Program (NAP). I computed medical data entries, archived files, and edited Excel spreadsheets and schedules. After rotationally volunteering in different departments throughout the summer in Wake Forest Baptist Health's Volunteer Program, I was offered the first Program Assistant position within the hospital's premier Nurse Anesthesia Program (NAP). I computed medical data entries, archived files, and edited Excel spreadsheets and schedules.