Experience

Miba Bearings US, LLC

• Machinery Manufacturing
• 1 - 100 Employee

• Human Capital Representative

  • Oct 2017 - Present



Pocono ProFoods

• United States
• Wholesale
• 1 - 100 Employee

• Customer Service Representative/Inside Sales

  • Jul 2011 - Sep 2017

  ●Handled customer inquiries and complaints as well as accurately processing customer transactions ●Provided excellent inside support to the outside sales force ●Grew relationships and business with existing customers, as well as created business for new customers ●Procured samples of products from manufactures, orders, price quotes or returns ●Continually maintained a working knowledge of all company products, services and promotions ●Recommended alternate products based on cost, availability or customer specifications ●Ensured all out of stock products were able to be fulfilled at the end of each day ●Managed time efficiently ●Conducted warm calls to potential customers Show less



NBT Bank

• United States
• Banking
• 700 & Above Employee

• Bank Teller

  • Dec 2008 - Jan 2012

  ●Provided excellent customer service in person or on the phone ●Recognized sales opportunities and refer to appropriate staff ●Accurately and efficiently processed customer transactions ●Resolved customer issues and complaints with excellent customer service skills ●Provided excellent customer service in person or on the phone ●Recognized sales opportunities and refer to appropriate staff ●Accurately and efficiently processed customer transactions ●Resolved customer issues and complaints with excellent customer service skills



Camelback Resort

• United States
• Hospitality
• 300 - 400 Employee

• Group Sales and Marketing

  • May 2009 - Jul 2011

  ●Managed daily calls and emails from group leaders accommodating their requests ●Arranged group bookings and resort events, coordinated special needs and cancellations with other departments ●Processed account invoices to be sent to customers in a timely manner ●Provided excellent customer service and/or resolve any issues or complaints should they arise ●Coordinated design and placement of coupons and advertisements ●Generated performance reports for trade and advertisements /promotions ●Represented the company at trade shows and special events as needed ●Other responsibilities included: Updating the company website, social media and networking, press releases, donation requests, assist with creative marketing (i.e. billboards, posters and brochures), daily snow conditions report, entertainment bookings and budget, special events and trade opportunities with other companies. Show less



Hampton

• United States
• Hospitality
• 700 & Above Employee

• Sales Manager

  • Aug 2007 - Nov 2008

  ●Managed daily calls from clients accommodating their requests ●Coordinated group room blocks from booking to arrival ●Arranged scheduling and set-up of meeting room facility ●Completed contracts to be sent to clients, processed payments, followed up on accounts receivable ●Resolved any guest issues as manager on duty, by addressing their complaints or concerns ●Completed weekly departmental schedules and weekly Sycso food order for the hotel ●Certified in Hilton Sales and Events ●Acted as assistant executive housekeeper for five months until replacement was found ●Promoted from: Guest Service Representative Show less