Experience

Benjamin West

• United States
• Hospitality
• 1 - 100 Employee

• Project Control Coordinator

  • Jul 2018 - Present



Elements Massage®

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Manager

  • May 2017 - Jun 2018

  Hired, cultivated, and maintained team of 25 employees Customized a system for hourly time accruals and coordinated front desk and massage therapist schedules. Approved and validated employee payroll Maintained Elements standards of excellence working with clients and staff, upholding the ambiance and appearance of all client areas. Co-ordinated local marketing to establish a presence in local massage schools increasing therapist retention Maintained budgets for studio Created new systems for product & supplies inventory Show less



Millennium Hotels and Resorts

• Singapore
• Hospitality
• 700 & Above Employee

• Event Coordinator

  • Apr 2017 - May 2017

  Qualified and fine-tuned the needs of promising new business. Negotiated proposals that were both optimal for the client and the hotel. Represented the brand at trade shows and other events to generate business and strengthen relationships with clients. Planned business /personal meetings and events and scheduled catering events; coordinating with multiple inter departments to deliver optimal service Assisted Banquets Team to complete set-up, execution and breakdown for all events. Worked with area vendors to provide clients with the most advantageous arrangement available. Show less



Hyatt Windward Pointe

• Key West

• Contracts Supervisor

  • Jun 2012 - Mar 2017

  Directed and mentored teams of 2-4 people; motivating team members keep progressing further in the company. Oversaw and coordinated all contract generation and orchestrated reviews of contracts, Prepared materials necessary for contracts and contract retention, including: purchase contracts, mortgages, promissory notes, addendums, etc. as needed. Organized, evaluated and electronically tracked all contracts and related documents; following up with clients where necessary. Assisted in qualifying, booking, and checking in clients for sales presentations. as well as monitored sales presentation creation. Coordinated cross-departmental agendas and maintained weekly and monthly meetings. Ensured all meetings were well documented, followed up with notes and correspondence to all departments. Planned travel arrangements for Director and Managers to and from corporate main office Assisted in planning of office parties and events for quarterly celebrations, as well as holiday parties. Created expense reports. Monitored and maintained budgets for several departments, as well as auditing inventory, supply orders, and invoices to maintain budgets. Assisted in the ordering, installation, maintenance and troubleshooting of all office technology/equipment, including computer hardware/software needs. Consulted with Marketing and Sales departments as well as other internal departments and outside vendors to maintain a smoothing running operation. Assisted with special projects, research, or other administrative projects, as needed. Show less



Casa Marina

• Germany
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • Nov 2011 - Jun 2012

  ● Ran end of day reports, calculated daily totals, reconciled guest hotel bills and company receipts and made sure that everything balanced ● Fielded guests needs to ensure that they had a worry-free enjoyable vacation; ● Resolved any emergencies that arose, whether paperwork or guest related. ● Ran end of day reports, calculated daily totals, reconciled guest hotel bills and company receipts and made sure that everything balanced ● Fielded guests needs to ensure that they had a worry-free enjoyable vacation; ● Resolved any emergencies that arose, whether paperwork or guest related.



SUPER 8 MOTELS

• United States
• Hospitality
• 1 - 100 Employee

• Senior Front Desk Assistant

  • Mar 2010 - Sep 2011

  ● Established a system to better control shrinkage and maximize profits ● Enhanced patronage by delivering kindness, courtesy, and efficiency to guests. ● Amplified sales by partnering with local and affiliated businesses for increased patronage. ● Established a system to better control shrinkage and maximize profits ● Enhanced patronage by delivering kindness, courtesy, and efficiency to guests. ● Amplified sales by partnering with local and affiliated businesses for increased patronage.



The Holloway Group

• Real Estate
• 1 - 100 Employee

• Psychosocial Behavioral Rehab Specialist / Case Manager

  • Dec 2008 - Oct 2009

  ● Implemented behavioral management with children, tackling major behavioral issues; evaluated quarterly reviews on client files to ensure best care. ● Overhauled old intake procedures to streamline intake process. ● Implemented behavioral management with children, tackling major behavioral issues; evaluated quarterly reviews on client files to ensure best care. ● Overhauled old intake procedures to streamline intake process.