Experience

J.Crew Factory

• United States
• Retail Apparel and Fashion
• 300 - 400 Employee

• Store Director

  • Aug 2023 - Present

• Store Director

  • Jul 2023 - Present

• Store Director

  • May 2021 - Jul 2023



G.H.BASS

• United States
• Apparel & Fashion
• 100 - 200 Employee

• Store Manager

  • May 2016 - Aug 2020

  *Responsible for management of a $1.1 million store. Responsibilities included: Supervision- Directed the efforts of all sales associates to achieve budgeted sales and special sales goals. Communicated daily sales goals, store issues, and quality customer service. Loss Prevention- Completed company required paperwork in the areas of banking, internal/ external theft reports and operational audit standards end-of-week week and end-of-month reporting. Supervised inventories and met company shrink standards. Maintained inventory control system. *Inventory results met or were below company standard/goal each year. *Worked with outside resource company to perform inventory. *Received 95% or above on quarterly store audits performed by District Manager. People- Identified sources of candidates for store positions. Hired highly motivated staff to meet store needs. Developd Sales Management who are well-trained / promotable to higher-volume positions. Assistant store managers were trained to work effectively with little direction & occasionally suggested implement ideas to improve sales service in store performance. *I managed/trained 3 ASMs in all areas of DOR. All 3 are trained to have the ability to drop into a store manager position with ease & knowledge. *Personal Sales Goal achieved in 2016-2019 *Leveraged store sales with a decrease in traffic. *Increased UPT & DPT each year (2.89 UPT & $55 DPT year ending 2019) *Increased Conversion +4.6% - ending 2019 with a 31% conversion *Scored 94% + on quarterly Secret Shops *Raised Customer Capture rate from 55% to 80% during duration of management. *Was in charge in assisting store relocation in 2016. Responsible for keeping track of Punch Lists for newly remodeled/new construction of store and making sure final walk through at old location met landlord's standards. Hired temporary employees to assist in move to new location. Show less



Eddie Bauer

• Manchester Center, VT

• Store Manager

  • Sep 2014 - Apr 2016

  Store volume $1.4million *Manage store operations by ensuring exceptional performance and excellent customer service *Assist customers in all aspects of store services including handling complaints and inquiries. Making sure top priority is customer satisfaction. *Train and supervise employees *Ensure banking is managed efficiently and cash and receipts are reconciled *Manage weekly inventories *Coordinate sales promotions and provide sales targets *Set up monthly store events to bring in additional revenue - *Morning Yoga classes for customers. *Set up a product table at the Maplefield Race Expo at Manchester's Rec Center. This exposure brought in an extra $1000 in sales. *Put on a fundraiser / raffle for the VT Susan G. Komen Race For the Cure. Donated $500 to the local Vermont chapter. Show less



kate spade

• Manchester Center, VT

• Store Manager

  • Apr 2009 - Aug 2014

  *Manage store with annual sales of $1.54million (2013). Increasing sales 14% over 2012. *Increased sales 14% in 2013 by implementing sales management techniques with a team of 4 managers and 10 sales associates. *Hired and trained staff for new store opening April 2009. *Trained staff in roll-out of new DOR program. *Ranked #1 store in the outlet channel for conversion: ending 2013 @ 22.8% (store goal 20%) *Ranked #1 in NE District 2013 for highest avg UPT: 1.92 *Manage Weekly payroll and scheduling. Staying within company guidelines and payroll grid. *Conduct annual & mid-year reviews for all staff. *Perform semi-annual store inventory. Averaging a .025% shrink *Attend quarterly district manager meetings-continue to develop management skills, as well as develop in-store management staff. *Execute strategies that are good for the business beyond areas of responsibility. *Translate business goals into action plans, accountabilities and measure for success. Show less



Theory

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Store Manager

  • Apr 2007 - Mar 2009

  As Assistant Manager I understood and applied the ability to perform all duties of the Store Manager: *Increased sales from $1.0million to $1.5million in 2007 *Consistently maintained high KPI standards-Avg 20% conversion, 2.2 UPT & $220 DPT *Assisted in store opening and staff training for new store in Tinton Falls, NJ, November 2008 *Achieved inventory shrink of .04% in 2007 & 2008 *Maintained sales goals and held associates accountable for their performance *Maintained standards of product & brand. Visual merchandising. *Created business strategies *Inventory control. Ownership of inventory & stock levels. Executed semi-annual and annual scanned inventory *Knowledge of all Human Resource expectations *Analyzed weekly sales & stock reports Show less



Manchester Newspapers, Inc

• Granville, NY

• Classified manager/Customer Service

  • 2002 - 2007

  *Managed the classified department, which consists of 6 weekly publications *Set monthly and quarterly goals. Monthly goals set 10% above LY sales *Generated weekly sales reports *Opened a completely uncultivated territory in Vermont, surpassing sales goals by 100% *Developed strong relationships with established accounts in New York, enhancing future sales *Assisted in general accounting functions and maintained journals and A/P and A/R for all classified accounts *Managed the classified department, which consists of 6 weekly publications *Set monthly and quarterly goals. Monthly goals set 10% above LY sales *Generated weekly sales reports *Opened a completely uncultivated territory in Vermont, surpassing sales goals by 100% *Developed strong relationships with established accounts in New York, enhancing future sales *Assisted in general accounting functions and maintained journals and A/P and A/R for all classified accounts