Experience

Actylis

• United States
• Chemical Raw Materials Manufacturing
• 100 - 200 Employee

• Project Manager

  • Jul 2022 - Present

• Project Manager

  • Jul 2022 - Present



Key To Beauty

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Owner/Senior Artist

  • Jan 2006 - Present

  • Built a client base from scratch to 60+ events annually • Exceed client expectations in delivering in airbrush foundation Bridal & Special Occasion makeup. • Cultivate a thriving business base built on a reputation for expert artistry & knowledge of beauty products, tools & “tricks of the trade” • Facilitates hundreds of one on one lessons & 40+ master classes reaching 350+ students • Manage social media planning for execution of marketing strategies • Works closely with regional photographers for events & stylized shoots • Tailor product recommendations to fit clients’ needs & varying budgets • Trained in special effects color correction, as well as advanced prosthetics application • Monitors online presences of company’s brand & engage with users • Creates strict timelines down to 5 min increments & adheres to said timeline Show less



Thermo Fisher Scientific

• United States
• Biotechnology Research
• 700 & Above Employee

• Project Manager II

  • Dec 2020 - Aug 2022

  • Define the responsibilities of parties involved in 100+ projects including customers, management, IT management, project team, vendors, & others affected by the project • Forecast resource allocation requirements: define project tasks & resource requirements as key inputs into weekly IT forecast meetings • Execute project initiatives driving successful project completion • Organize & conduct project team meetings, project kick-off meetings, & set expectations related to team meetings with sub-teams • Identify, track, monitor, escalate & communicate project-related issues, scope changes, variances, & contingencies that may arise • Develop risk plan, facilitate contingency plan actions, conduct regular risk analysis reviews • Assist with life cycle management of the existing product portfolio • Participate in the three-year product line strategies, building familiarity with pricing/margin optimization • Serve as product champion with internal stakeholders & regional teams • Collaborate with managers & teams to help identify root causes of issues & develop project plans to address them • Interact with functional organizations to develop specifications for content courses & identify skill gaps that need addressing Show less



Thermo Fisher Scientific

• United States
• Biotechnology Research
• 700 & Above Employee

• Senior Customer Service Representative

  • Jan 2014 - Jun 2016

  • Managed complaint resolution including credits, debits, & escalations as a member of a specialty team • Led onboarding of 25+ new team members • Responded positively & promptly regarding all incoming telephone inquiries & issues • Fostered open relationship with distribution sites to ensure timely shipment of critical orders • Exceeded service quality standards for all telephone interactions • Collaborated with numerous teams to achieve company’s overall goals • Managed training & coaching of new team members • Troubleshot problems with orders & issues that arise • Adhered to product restrictions & follows procedures for approvals as needed • Assessed individual customer needs & warmly transfers to appropriate departments, if necessary • Provided customer support via phone, email, chat, fax • Documented procedures & work instructions Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Banking Center Manager

  • Mar 2011 - Dec 2013

  • Cultivated business relationships with hundreds of customers, external companies & other business partners • Monitored & managed assigned project progress, schedules & resources • Collaborated with senior management to deliver project strategy, goals, & long-term priorities on projects • Managed, delegated, & organized assignment of work/responsibilities to maximize available resources • Drove results via monthly sales meetings, partner connects, & daily management meetings • Led the way in new hire training & on-boarding experience • Interpreted performance results, find opportunities to drive success & hold others accountable to results • Collaborated with managers & teams to help identify root cause issues & develop project plans to address them • Identified solutions for clients based on their needs & resolve problems independently or collaboratively • Applied strong critical thinking & problem-solving skills to meet clients’ needs Show less



MAC Cosmetics

• Personal Care Product Manufacturing
• 700 & Above Employee

• Resident Trainer/ Senior Retail Manager

  • Jun 2007 - Dec 2010

  • Facilitated master class trainings by developing & executing up to date trends & changes • Execute on site interviewing, hiring, human resources, performance reviews, verbal & written counseling, disciplinary actions up to & including terminations • Led onboarding of new team members • Developed documented procedures & work instructions • Prepared comprehensive instructions regarding processes, development & procedures • Trained & re-trained existing team members • Championed ownership of the new hire program for retail managers & assistant managers • Collaborated with regional field leadership to develop & implement a localized process management plan • Served as the Business Excellence point-of-contact for specific project execution, sales analysis, & solution implementation • Applied critical thinking skills to develop creative approaches & solutions • Ensured product availability via planned product forecasting • Simplified & communicated complex concepts to broad audiences • Drove growth of business via strategic fiscal planning, successful event booking Show less