Allison DeLusque

Process Improvement Manager at Corovan
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Contact Information
us****@****om
(386) 825-5501
Location
Santa Clara, California, United States, US
Languages
  • German Elementary proficiency
  • Mandarin Limited working proficiency
Skills

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Credentials

  • Project Management Foundations: Risk
    LinkedIn Learning
    Sep, 2021
    - Nov, 2024
  • KCS v6 Fundamentals Certification
    The KCS Academy - the Only Authorized Certifying Body for KCS
    Apr, 2021
    - Nov, 2024
  • Certified Change Management Professional (CCMF)
    Global Association for Quality Management (GAQM)
    May, 2020
    - Nov, 2024
  • Now Create
    ServiceNow
    May, 2020
    - Nov, 2024
  • KCS v6 Fundamentals
    The KCS Academy - the Only Authorized Certifying Body for KCS
    Apr, 2020
    - Nov, 2024
  • Change Management Specialist
    Management and Strategy Institute
    Mar, 2017
    - Nov, 2024
  • Global Mobility Specialist
    Worldwide ERC®
    Mar, 2017
    - Nov, 2024

Experience

  • Corovan
    • United States
    • Facilities Services
    • 100 - 200 Employee
    • Process Improvement Manager
      • Jul 2022 - Present

      • Collaborate with cross functional teams to map and document current processes. Perform root cause analysis and gap analysis between current and future states to identify opportunities for improvement. • Introduced risk analysis and project management playbooks for large projects. Coach leadership and team members through implementation • Introduced regular survey cadence to analyze lessons learned and best practices that inform improvement efforts. Gained buy-in from leadership and team members for regular workshops • Develop and deliver presentations for quarterly business reviews and training courses for metrics gathering and continuous improvement projects Show less

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Process Improvement / Risk Specialist
      • Nov 2021 - Jul 2022

      • End to end process management creating, updating, maintaining and managing communication and project management in a fast paced social media environment • Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support • Use data to analyze trends and develop insights which will improve processes and provide a better agent and user experience • Drive change in a complex and fast paced Operations environment • End to end process management creating, updating, maintaining and managing communication and project management in a fast paced social media environment • Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support • Use data to analyze trends and develop insights which will improve processes and provide a better agent and user experience • Drive change in a complex and fast paced Operations environment

  • Yahoo
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Sr. Immigration and Global Mobility Specialist
      • Jan 2020 - Nov 2021

      • Leading process development and improvement projects to support hyper team growth through collaboration with key stakeholder groups to understand interdependencies • Streamline and communicate processes to proactively prepare for large, time sensitive projects • Resolve complex immigration escalations and exceptions by empathetically facilitating stakeholder discussions that balance business needs, employee experience and risk • Research and collaborate with Recruiting and Onboarding teams to ensure candidates have an immigration strategy for continued work authorization • Developed strong relationship with new outside counsel to administer Immigration and Global Mobility program delivery and improve SLA metrics Show less

  • Fragomen
    • United States
    • Law Practice
    • 700 & Above Employee
    • Business Immigration Analyst
      • Dec 2018 - Jan 2020

      • Facilitated process development leveraging change management principles for piloting a new green card process • Highlighted risks associated with initial technology implementation during new PERM process implementation. Collaborated with IT department to test and introduce interim solution addressing frequent shutdowns and version control issues while researching long term system improvement • Collaborated with attorneys and client managers in developing strategies to best support immigration and non-immigration visa cases during a time of increased USCIS scrutiny • Managed heavy caseload in a high-volume environment while supporting and delivering on specific compliance-driven process flow to ensure data integrity, accuracy, and timely completion Show less

  • Community Connections
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Relocation Account Manager
      • Mar 2018 - Nov 2018

      • Engaged with vendors and relocation companies to deliver exceptional customer service during relocation • Managed details of legal compliance, home finding, and social adjustment for new arrivals • Advised and guided transferees to set expectations on process and timelines of relocation • Proactively identified potential problems and developed effective solutions without immediate direction or supervision in a virtual team environment • Partnered with local experts to provide the best fitting recommendations in a fast-paced environment • Utilized strong organizational skills and attention to detail to conduct thorough client-focused research and manage deadlines Show less

  • Summit Public Schools
    • United States
    • Primary and Secondary Education
    • 100 - 200 Employee
    • Manager of the Summit Tour Experience
      • Sep 2017 - Mar 2018

      • Developed process documentation and implemented feedback loops for continuous improvement • Implemented a project management tool to automate processes for multiple simultaneous projects • Partnered with leadership and visitors to balance the needs of visitors with impact on school sites • Developed process documentation and implemented feedback loops for continuous improvement • Implemented a project management tool to automate processes for multiple simultaneous projects • Partnered with leadership and visitors to balance the needs of visitors with impact on school sites

  • Champagne and Caviar Club
    • Beijing, China
    • Supplier Manager
      • Mar 2010 - May 2012

      • Developed and documented sourcing and delivery process workflows. Developed metrics measuring client satisfaction and vendor service • Collaborated proactively with strategic vendors to develop new programs generating new revenue • Led job description project to enable succession planning and successful onboarding • Developed and documented sourcing and delivery process workflows. Developed metrics measuring client satisfaction and vendor service • Collaborated proactively with strategic vendors to develop new programs generating new revenue • Led job description project to enable succession planning and successful onboarding

  • Nokia
    • Finland
    • Telecommunications
    • 700 & Above Employee
    • Senior Engineering Manager
      • Jun 2003 - Oct 2005

      • Led policy development for efficient and scalable end-to-end content localization for multiple products and diverse content media• Recruited and developed team to collaborate with cross-functional teams and external suppliers• Facilitated workshops around Nokia’s Change Management strategies.• Facilitated Strategy Development workshops for Business Unit management and functional teams

    • Senior Engineering Manager Global Customer Documentation
      • Jun 2002 - Jun 2003

      • Created entirely new organization to match Business Unit requirements on a global scale. This reduced overhead and improved scalability through content reuse across multiple geographic locations• Led technology transition from paper-based format to electronic documentation by implementing a Content Management System covering numerous platforms and technologies• Globally responsible for total cost of solution delivery for Customer Documentation• Developed policy and metrics ensuring compliance to relevant internal systems Show less

    • Engineering Documentation Manager
      • Jan 2001 - May 2002

      • Developed regional cost-reduction policy for documentation resulting in $13.5 million savings during 2001• Introduced process development and improvement projects to reduce development cost by 59%• Provided coaching and delivered performance feedback to all team members• Connected company goals through team goals to gain alignment from individual team members

Education

  • The University of Texas at Arlington
    Bachelor of Science (BS), Corporate Information Science
  • University of North Texas
    MBA, Management Information Systems, General

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